Top 25272 Supervisor, technology support Jobs in Georgia

Supervisor, Technology Support
QTS Data Centers —Suwanee, GA
- Email
- Computer Science
- Bachelor of Science
- Mid-level
- Wellness program
- Health savings account
Land Development Project Manager
Travis Pruitt & Associates —Norcross, GA
- Full-time
- Hybrid work
- Background check
- Civil engineering
- Pass drug screening
- Disability insurance
- Health insurance
Quick Apply
Clinical Supervisor - Behavioral Health (LCSW, LMFT, or CAC II)
Gateway Foundation Inc —Savannah, GA
- $60,664 - $61,543 a year
- Full-time
- Background check
- LMFT
- Psychiatry
- Wellness program
- Continuing education credits
Quick Apply
Project Manager - Commercial Construction, AUGUSTA, GA
Clifton Construction —Augusta, GA
- $70,000 - $95,000 a year
- Overtime
- Construction site
- Ability to lift 50 pounds
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Smart Grid Engineering Manager
Patterson & Dewar Engineers —Norcross, GA
- Extended hours
- Hybrid work
- Customer service
- Bachelor of Science
- Engineering
- AD&D insurance
- Disability insurance
Quick Apply
Night Shift House Supervisor, PCC-RN
Rehabilitation Center of South Georgia —Tifton, GA
- $32 - $38 an hour
- Full-time
- RN License
- Pass drug screening
- Mid-level
- Disability insurance
- Health insurance
Weekend* Patient Care Coordinator- RN House Supervisor
BayView Nursing & Rehab —Nahunta, GA
- $30 - $36 an hour
- Part-time
- Management
- RN License
- Pass drug screening
- Disability insurance
- Health insurance
RN Supervisor
Harborview Jesup —Jesup, GA
- Full-time
- Skilled nursing facility
- RN License
- Mid-level
- Continuing education credits
- Disability insurance
Quick Apply
Environmental Health and Safety Manager
Carolina Skiff LLC —Waycross, GA
- $50,000 - $80,000 a year
- Full-time
- Ability to walk for extended periods
- Continuous improvement
- In-person
- Paid holidays
- Disability insurance
Quick Apply
Quality Assurance & Quality Improvement (QA/QI) Manager
The Progress Place —Norcross, GA
- $55,000 - $65,000 a year
- Full-time
- Hybrid work
- Master's degree
- Supervising experience
- Bachelor's degree
Quick Apply
Regional Clinical Manager (BCBA)
Community Autism Services —Atlanta, GA
- $100,000 - $130,000 a year
- Full-time
- Bilingual
- Doctoral degree
- Analysis skills
- Travel reimbursement
- Mileage reimbursement
Quick Apply
Senior Area Manager
United Cerebral Palsy of GA —Savannah, GA
- $65,000 a year
- Full-time
- CPR Certification
- Customer service
- Residential
Quick Apply
Care Manager Social Worker
Monogram Health Inc —Savannah, GA
- BLS Certification
- Licensed Clinical Social Worker
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
Care Manager Social Worker
Monogram Health Inc —Dalton, GA
- BLS Certification
- Licensed Clinical Social Worker
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
Care Manager Registered Nurse
Monogram Health Inc —Summerville, GA
- Weekends as needed
- Hybrid work
- Nursing
- Vital signs
- RN License
- Paid holidays
- Health insurance
Quick Apply
Care Manager Registered Nurse
Monogram Health Inc —Brunswick, GA
- Weekends as needed
- Hybrid work
- Nursing
- Vital signs
- RN License
- Paid holidays
- Health insurance
Quick Apply
Hospice Registered Nurse Case Manager
Compassus —Macon, GA
- Full-time
- CPR Certification
- RN License
- BLS Certification
- Mileage reimbursement
- Paid parental leave
Quick Apply
Quality Manager
F&P Georgia —Rome, GA
- Full-time
- 5 years
- Bachelor of Science
- Math
- Health savings account
- Relocation assistance
Quick Apply
Construction Project Manager - Commercial Glazing
Glass Systems, Inc —Lithonia, GA
- $70,000 - $120,000 a year
- Full-time
- Background check
- Construction site
- English
- Relocation assistance
- Health insurance
Quick Apply
Patient Care Coordinator- RN Supervisor
Rehabilitation Center of South Georgia —Tifton, GA
- Full-time
- Management
- RN License
- Pass drug screening
- Disability insurance
- Health insurance

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supervisor, technology support jobs near georgia

Supervisor, Technology Support

QTS Data Centers -
Suwanee, GA

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Job Details

Benefits

Wellness program
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Military leave
Paid time off
Parental leave
Employee assistance program
Vision insurance

Qualifications

IT system monitoring
Incident management software
Customer support ticket management
IP networking
Productivity software
Ticketing system technical support

Full Job Description

The Supervisor, Technology Support will primarily be responsible for managing the Technical Customer Service Representatives (TCSRs) of QTS’s Operation Support Center (OSC), managing tickets in the Incident Management System, managing phone queue, manning the phone queue, projecting a professional company image through phone interaction, monitoring of alarm board, and troubleshooting technical requests.

This position requires skills, motivation and experience to develop a highly functional team to deliver superior, predictable and reliable services in a dynamic global operations environment. Leadership capabilities are required to establish the right balance of people and processes to meet the business objectives and expectations. This leadership role requires experience with decision making, interfacing with customers, vendors and key stakeholders, and prioritizing individual and team work efforts.

The Operations Support Center is a 7 x 24 x 365 organization, which means the position requires shift work. The OSC staffs for business needs therefore your shift could change.

RESPONSIBILITIES, other duties may be assigned.

Establish knowledge and technical baseline for TCSRs in the OSC and establish plans for improvement
Assesses the need for staff training and cross-training to ensure successful job performance, recommends specific training objectives, and ensures training has been accomplished
Develop new or maintain existing support documentation and training plans
Administers staff performance management and career development activities
Manage required documentation and refine processes as needed to support the team and enterprise
Serve as a key point of escalation contact
Answer phones and respond to customer requests
Provide technical support to troubleshoot customer issues
Respond to alarms and take appropriate action to correct the problem or escalate based upon Operations Service Center policy
Provide resolution or escalation for incidents as required by QTS Service Level Agreements
Conduct basic troubleshooting and provide detailed notes when escalation is required
Ability to coordinate with upstream provider regarding issues, status, changes
Thorough understanding of QTS products and services; strong familiarity with respective service catalogs
Identifies opportunities for value-added process improvement
Awareness of when to send customer communication based on impact to customer.
Identify patterns that could potentially lead to issues and escalate or resolve as needed
Accountable for status of created tickets, follow through, resolution, and closure
Create tickets in the Incident Management System (IMS) application for all incoming requests and escalate issues according to priority and type
Follow-up with customer inquiries not immediately resolved
Ability to work flexible hours to include Holidays

BASIC QUALIFICATIONS

AAS or BS degree in Computer Science, Management Information Systems, or other related field, or equivalent professional experience
Four or more years of experience in a technical customer-focused role, preferably in a NOC or similar environment
Experience with ticketing and monitoring platforms, such as ScienceLogic, ServiceNow, or similar applications
Proficient with Microsoft Office Suite
Knowledge of a broad array of systems and software troubleshooting
Familiar with basic networking technologies and protocols, such as routing and switching, Domain Name Services (DNS), and Firewall technologies
Must be able to obtain a Public Trust clearance if needed
US Citizenship for this position is required by law due to federal customer contracts

PREFERRED QUALIFICATIONS

Three or more years of experience working in data center, NOC, or managed services environment
Two or more years of team lead or people management experience
Two or more years of experience working with ServiceNow or other ticketing software
One or more years of experience with change and/or incident management
ITIL V4 certification

KNOWLEDGE, SKILLS AND ABILITIES

Team-oriented, driven and energetic professional who enjoys building and growing capabilities within the business.
Must be capable to handle multiple simultaneous tasks under pressure while maintaining strong customer service and a professional demeanor
Ability to make reliable decisions during high-pressure situations
Excellent verbal, written and listening skills in working with technical and non-technical people
Strong analytical and critical thinking skills
Ability to work independently as well being a strong team player
Ability to work with frequent interruptions and refocus quickly
Ability to work and thrive in a matrix organization
Ability to make informative decisions to implement and carry out goals

TOTAL REWARDS

This role is also eligible for a competitive beneﬁts package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; ﬂexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company beneﬁts.

This position is Bonus eligible.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.

Apply Now

Refine Your Search

supervisor, technology support jobs in georgia

Supervisor, Technology Support

Land Development Project Manager

Clinical Supervisor - Behavioral Health (LCSW, LMFT, or CAC II)

Project Manager - Commercial Construction, AUGUSTA, GA

Smart Grid Engineering Manager

Night Shift House Supervisor, PCC-RN

Weekend* Patient Care Coordinator- RN House Supervisor

RN Supervisor

Environmental Health and Safety Manager

Quality Assurance & Quality Improvement (QA/QI) Manager

Regional Clinical Manager (BCBA)

Senior Area Manager

Care Manager Social Worker

Care Manager Social Worker

Care Manager Registered Nurse

Care Manager Registered Nurse

Hospice Registered Nurse Case Manager

Quality Manager

Construction Project Manager - Commercial Glazing

Patient Care Coordinator- RN Supervisor

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