Top 12 Guest service representative Jobs in Germantown, Il

Guest Service Representative
J&P Hospitality Management, LLC —O'Fallon, IL
- $15 - $16 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Ability to climb stairs
Quick Apply
Guest Service Representative
Extended Stay America —O'Fallon, IL
- $15.38 - $15.78 an hour
- Part-time
- Basic math
- English
- Hotel
Quick Apply
Planet Fitness Front Desk Representative
Planet Fitness —Fairview Heights, IL
- Part-time
- 18 years or older
- Computer literacy
- High school diploma or GED
Quick Apply
Concessions Attd, PT
O'Fallon Cinema —O'Fallon, IL
- $15 an hour
- Part-time
- Quick service & fast food restaurant
- Communication skills
- Entry level
Quick Apply
8d
Cart Attendant (Not Beverage Cart)
Far Oaks Golf Club LLC —Caseyville, IL
- Weekends as needed
- English
- Driver's License
- 16+ years old
Quick Apply
Practice Coordinator
Kindbody —Swansea, IL
- Full-time
- Merchandising
- Mid-level
- Administrative experience
Quick Apply
Starter / Marshall
St Louis Golf Development LLC —Fairview Heights, IL
- Weekends as needed
- English
- Ability to lift 50 pounds
- Driver's License
- Flexible schedule
Quick Apply
Outside Service Staff / Cart Attendant
St Louis Golf Development LLC —Fairview Heights, IL
- Weekends as needed
- English
- Driver's License
- 16+ years old
Quick Apply
Belleville Seasonal Guest Relations
ECKERTS INC —Belleville, IL
- $15.00 - $15.50 an hour
- Part-time
- Ability to lift 50 pounds
- Bakery
- Outdoor work
Outside Service Staff / Cart Attendant
CTK GOLF ENTERPRISES LLC —Shiloh, IL
- Weekends as needed
- English
- Driver's License
- 16+ years old
Quick Apply
Dunkin Cashier I - PT
TravelCenters of America —Troy, IL
- $16 - $18 an hour
- Part-time
- Serving
- Ability to lift 50 pounds
- Quick service & fast food restaurant
- Paid holidays
- Health insurance
Front Desk Representative
Baymont Inn & Suites O'Fallon —Fairview Heights, IL
- $13.50 - $14.00 an hour
- Full-time
- Hotel
- Entry level
Quick Apply

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Guest Service Representative
J&P Hospitality Management, LLC —O'Fallon, IL
Reservations, guest assistance, and ensuring the lobby and front office areas reflect our high standards. As the first point of contact at the front desk, the…
$15 - $16 an hour
Quick Apply

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Guest Service Representative

J&P Hospitality Management, LLC -
O'Fallon, IL

Quick Apply

Job Details

Part-time
$15 - $16 an hour

Qualifications

Computer operation
Computer skills

Full Job Description

Job Description
Job Title: Guest Services Representative
Reports to: General Manager
FLSA Status: Non-Exempt
Location: On-Site
Direct Reports: None
Department: Property Operations

JOB SUMMARY:

The Guest Service Representative (GSR) plays a critical role in delivering a safe, clean, and welcoming experience
to every guest. As the first point of contact at the front desk, the GSR is responsible for check-ins, check-outs,
reservations, guest assistance, and ensuring the lobby and front office areas reflect our high standards. This role
also supports overall property operations and may assist with laundry and housekeeping prep as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Greet all guests with a professional, friendly attitude and provide exceptional service throughout their stay.
Complete check-in and check-out procedures accurately, issue keys, and handle payments and guest accounts.
Manage reservations, room assignments, and occupancy records using property management systems.
Answer guest questions, resolve issues, and escalate concerns to the General Manager when appropriate.
Maintain front desk and lobby area cleanliness, restock supplies, and ensure the space is presentable and

secure.

Prepare housekeeping carts, handle laundry, or support cleaning tasks as needed to ensure room readiness.
Monitor the property for safety, cleanliness, and policy compliance and report issues to management.
Perform other job duties as assigned.

QUALIFICATIONS:

High school diploma or equivalent preferred.
Previous customer service or hospitality experience a plus, but not required.
Basic computer skills and ability to learn reservation and payment systems.
Ability to read, write, and communicate clearly in English. Bilingual in Spanish a plus.
Must be at least 18 years of age.
Must be legally authorized to work in the United States without current of future visa sponsorship.

EXPECTATIONS:

Maintain a professional appearance and deliver service in line with company values.
Be punctual, dependable, and available to work scheduled shifts, including evenings, weekends, and holidays,

with flexibility to support additional coverage when needed.

Follow all safety, security, and operational procedures as trained.
Maintain confidentiality of guest information and company data.
Demonstrate adaptability in a fast-paced environment with changing priorities.
Work as part of a team and support shared property goals.

PHYSICAL REQUIREMENTS:

Must be able to use a computer, phone, and other standard office or front desk equipment for extended

periods.

Must be able to stand, walk, and climb stairs for long periods during a shift.
Must be able to bend, stoop, kneel, and use hands to handle, grasp, or move objects.
Must be able to lift/move up to 25 pounds independently and up to 100 pounds with assistance (e.g., laundry

bags, supply boxes.)

Must be able to detect odors such as smoke, gas, or strong cleaning chemicals to help maintain a safe

environment for guests and staff.

May be exposed to cleaning chemicals, odors, dust, and varying indoor or outdoor temperatures.
Must have vision abilities including close, distance, color, peripheral, and depth perception, as well as the ability

to adjust focus.

Must be able to perform the essential job functions with or without reasonable accommodation.

J&P Hospitality/Asset Management is an equal opportunity employer and does not discriminate against otherwise qualified applicants based on race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.

J&P participates in E-Verify

Quick Apply

Refine Your Search

guest service representative jobs in germantown, il

Guest Service Representative

Guest Service Representative

Planet Fitness Front Desk Representative

Concessions Attd, PT

Cart Attendant (Not Beverage Cart)

Practice Coordinator

Starter / Marshall

Outside Service Staff / Cart Attendant

Belleville Seasonal Guest Relations

Outside Service Staff / Cart Attendant

Dunkin Cashier I - PT

Front Desk Representative

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