Top 62 Service manager Jobs in Gettysburg, Pa

IT Service Desk Manager
Evapco —Taneytown, MD
- $100,000 - $150,000 a year
- Full-time
- PMP
- 5 years
- Office
- Profit sharing
- Paid parental leave
Quick Apply
13d
Manager Operations - PA Operations - Waynesboro Service Center
FirstEnergy Corp —Waynesboro, PA
- Full-time
- 7 years
- Maintenance
- Bachelor's degree
13d
Service Manager
Bergeys Inc —Hanover, PA
- Dealership
- Pass drug screening
- Driver's License
- Profit sharing
- Health savings account
Quick Apply
4d
Automotive Service Manager
Criswell Automotive —Thurmont, MD
- $100,000 - $115,000 a year
- Full-time
- Customer service
- Mid-level
- US work authorization
- Health insurance
- 401(k)
Quick Apply
14d
Service Manager
Cooper Motors Lincoln —Hanover, PA
- Full-time
- Clean driving record
- Sales
- Dealership
- Profit sharing
- Paid training
Quick Apply
Food Service Manager - Mount St. Mary's University
Aramark —Emmitsburg, MD
- $55,000 - $73,000 a year
- Mid-level
- Residential
- University
- Disability insurance
- Health insurance
10d
Team Leader DMW Service Center
Pilatus Aircraft USA Ltd —Westminster, MD
- $130,000 - $160,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Health savings account
- Paid holidays
Service and Supply Manager - Water Systems
Evapco —Taneytown, MD
- $110,000 - $140,000 a year
- 5 years
- Recruiting
- Training & development
- Profit sharing
- Paid parental leave
Quick Apply
Service Manager (1 yr Plumbing & Electrical exp req)
Flohr Pools Inc —Chambersburg, PA
- $48,000 - $70,000 a year
- Overtime
- Management
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Experienced Pest Control Service Manager
Home Paramount Pest Control Company —Frederick, MD
- $40,000 - $60,000 a year
- Full-time
- Background check
- Clean driving record
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
7d
Customer Service Manager
Goodwill of Central & Northern Arizona —Thurmont, MD
- From $18 an hour
- Email
- Background check
- Pass drug screening
- Maintenance
- Paid holidays
- Health insurance
2d
Service Manager - Westminster
honeygrow —Westminster, MD
- $17.50 - $18.00 an hour
- Email
- Hospitality
- 18 years or older
- ServSafe
- Commuter assistance
- Health insurance
Quick Apply
Assistant Store Manager
Goodwill of Central & Northern Arizona —Thurmont, MD
- From $50,958 a year
- Email
- Background check
- Pass drug screening
- English
- Paid holidays
- Health insurance
9d
Maintenance Supervisor
Rushmore Management —Westminster, MD
- $25 - $30 an hour
- Full-time
- Background check
- Mid-level
- Residential
- Paid holidays
- Health insurance
Quick Apply
4d
Meta Retail Specialist - PT
Channel Partners —Hanover, PA
- $18.50 an hour
- Part-time
- Writing skills
- Merchandising
- Mid-level
- Paid training
- 401(k)
Catering Manager - Mount St Mary's University
Aramark —Emmitsburg, MD
- $55,000 - $73,000 a year
- Mid-level
- Supervising experience
- University
- Disability insurance
- Health insurance
10d
Assistant General Manager - Westminster
honeygrow —Westminster, MD
- $21 - $23 an hour
- Email
- Hospitality
- 18 years or older
- ServSafe
- Commuter assistance
- Health insurance
Quick Apply
Customer Service Manager - Store Admin
Giant Food —Westminster, MD
- $64,800 - $81,000 a year
- Marketing
- Inventory management
- Data analysis skills
- Paid parental leave
- Health insurance
Quick Lane Assistant Manager
Keystone Ford —Chambersburg, PA
- Urgently hiring
- Dealership
- Mid-level
- Team management
- Paid holidays
- Health insurance
Quick Apply
5d
Service Drive Acquisition Manager
Fitzgerald Toyota Nissan Chambersburg —Chambersburg, PA
- $60,000 - $80,000 a year
- Urgently hiring
- Dealership
- Mid-level
- Driver's License
- Dental insurance
- 401(k)
Quick Apply
10d

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IT Service Desk Manager

Evapco -
Taneytown, MD

Quick Apply

Job Details

Full-time
$100,000 - $150,000 a year
13 days ago

Benefits

Profit sharing
Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
Parental leave
Vision insurance
Bereavement leave
Life insurance
Retirement plan
Paid sick time

Qualifications

Vendor relationship building
Managing technical support teams
Team supervision
Managing teams in a customer support role
Coaching
Team development
Supervising experience
Mentoring
Leading team collaboration initiatives
ITIL implementation
Project stakeholder communication
Stakeholder relationship building
IT department experience
Team building
Stakeholder management

Full Job Description

IT Service Desk Manager

Job Overview:

The IT Service Desk Manager is a member of the Global Information Technology team responsible for leading day-to-day service desk operations and developing a team of IT service desk technicians and support analysts. This role ensures high-quality, efficient support across a large, global enterprise by improving incident resolution, user satisfaction, service performance, and process maturity.

Reporting to the Global IT & Cyber Security Manager, this position owns service levels and performance metrics, Jira Service Management administration, knowledge and self-service capabilities, ITIL-aligned incident, problem, and change practices, asset and endpoint management processes, vendor performance, escalations, and operational reporting. This is a full-time, on-site position at Evapco's corporate headquarters in Taneytown, Maryland. Very infrequent travel may be required.

Key Responsibilities:
Service Desk Leadership & Team Development

Lead, schedule, coach, and mentor a team of service desk technicians and support analysts, fostering a customer-first, continuous-improvement culture
Own performance management activities, including goal-setting, regular one-on-one meetings, professional development planning, and constructive feedback
Manage staffing coverage and shift scheduling to provide consistent support availability across global time zones as needed

Service Delivery & Performance Management

Define, monitor, and continuously improve key performance indicators and service level agreements, including first-call resolution, ticket aging, and customer satisfaction
Analyze service trends, recurring issues, and root causes to improve resolution times and the overall end-user experience
Use operational data and customer feedback to prioritize service improvements and align support delivery with business goals

ITSM Platform, Knowledge & Self-Service

Serve as the business owner and administrator for IT Service Management system, including queue configuration, workflows, automation, and reporting dashboards
Maintain and enhance the knowledge base and end-user self-service capabilities to reduce avoidable tickets and empower users
Drive strategic initiatives to modernize service desk tools, processes, and support capabilities

Incident, Problem & Change Management

Manage incident, problem, and change management lifecycles in alignment with ITIL best practices
Coordinate escalations, major incident response, stakeholder communications, and post-incident reviews
Identify corrective actions and process improvements that drive lasting resolution and greater service maturity

Asset, Endpoint & Device Management

Oversee IT asset management (ITAM) and mobile device management (MDM) processes, ensuring accurate inventory, lifecycle tracking, and compliance
Partner with security and infrastructure teams to ensure endpoints are provisioned, patched, and managed to corporate standards
Support consistent processes for device deployment, replacement, transfer, recovery, and retirement

Vendor, Escalation & Stakeholder Management

Manage relationships with third-party vendors and service providers and hold them accountable to contractual service levels
Serve as the primary escalation point for complex, high-impact, or business-critical support issues
Communicate service status, initiatives, risks, and outcomes effectively to technical and non-technical stakeholders

Reporting & Communication

Produce clear, actionable performance and operational reports for IT leadership and business stakeholders
Present service trends, performance results, improvement plans, and recommendations in a concise and business-focused manner

Required Qualifications:

Bachelor's degree in Information Technology, a related technical or business discipline, or equivalent professional experience
Five or more years of experience in a Service Desk Manager or equivalent IT support leadership role
Demonstrated experience leading, coaching, and developing technical support teams in an enterprise environment
Strong working knowledge of ITIL service management practices
Strong written and verbal communication skills with the ability to work effectively with both technical and non-technical audiences
Customer-focused, performance-driven approach with strong problem-solving, reporting, and stakeholder management skills

Preferred Qualifications:

No certifications are required for this role. Relevant industry certifications are considered a plus, including:

ITIL 4 Foundation or higher
HDI Support Center Manager or HDI Support Center Team Lead
CompTIA A+, Network+, or Security+
Microsoft 365, Modern Desktop, Endpoint Administrator, Azure, or Identity and Access certifications
PMP, CAPM, Agile, or Scrum credentials

Key Skills & Competencies:

Service Desk Operations & Team Leadership
ITIL Service Management
Incident, Problem & Change Management
ServiceNow, Freshservice, Jira Service Management, or other ITSM Platform Administration
Knowledge Management & End-User Self-Service
Microsoft 365 Administration & Support
Microsoft Entra ID, Microsoft Intune, Windows & Active Directory
Microsoft Power Automate & Power Apps
IT Asset Management (ITAM) & Mobile Device Management (MDM)
Service Level, KPI, CSAT & Operational Reporting
Vendor Management, Escalation Management & Stakeholder Communication

Evapco’s Summary of Pay & Benefits:

The salary range consists of base pay and most recent profit sharing bonus amounts
Medical, Vision, & Dental Insurance
Employee Stock Ownership Program – we are an employee-owned company
Profit Sharing Bonus – which is paid twice per year
(k)larity Plan - Voluntary Employee Retirement Savings Plan
Paid Holidays
Paid Vacation
Paid Maternity and Paternity Leave
Bereavement Pay
Company Paid Basic Life Insurance equivalent to base salary, with option for Supplemental Life election
Paid Sick Leave
Long Term Disability

Quick Apply

Refine Your Search

service manager jobs in gettysburg, pa

IT Service Desk Manager

Manager Operations - PA Operations - Waynesboro Service Center

Service Manager

Automotive Service Manager

Service Manager

Food Service Manager - Mount St. Mary's University

Team Leader DMW Service Center

Service and Supply Manager - Water Systems

Service Manager (1 yr Plumbing & Electrical exp req)

Experienced Pest Control Service Manager

Customer Service Manager

Service Manager - Westminster

Assistant Store Manager

Maintenance Supervisor

Meta Retail Specialist - PT

Catering Manager - Mount St Mary's University

Assistant General Manager - Westminster

Customer Service Manager - Store Admin

Quick Lane Assistant Manager

Service Drive Acquisition Manager

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