Top 9 Tier 3 technical support Jobs in Gilmer Tx

Tier 3 Technical Support
iClassPro Inc —Longview, TX
- Mid-level
- SQL
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Production Supervisor (6:45pm- 7:00am)
Genpak LLC —Longview, TX
- Overtime
- Mid-level
- Microsoft Office
- 3 years
- Paid holidays
- Health insurance
Manufacturing Associate 1 - HOLT Manufacturing
HOLT Manufacturing —Kilgore, TX
- Overtime
- Forklift
- High school diploma or GED
- Power tools
Quick Apply
Appliance & Refrigeration Repair Tech - Full & Part Time
Sears Home Services —Longview, TX
- $18 - $30 an hour
- Overtime
- Sales
- Pass drug screening
- English
- Health insurance
- Dental insurance
8d
Manufacturing Welder 1 - Night Shift - HOLT Manufacturing
HOLT Manufacturing —Kilgore, TX
- Overtime
- High school diploma or GED
- Driver's License
- Power tools
- On-the-job training
Quick Apply
Painter 3 - Night Shift - HOLT Manufacturing
HOLT Manufacturing —Kilgore, TX
- Overtime
- 5 years
- Maintenance
- Mid-level
Quick Apply

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Tier 3 Technical Support

iClassPro Inc
Longview, TX

Quick Apply

Job Details

Benefits

Visa sponsorship
Health insurance
Dental insurance
Paid time off
Vision insurance
Opportunities for advancement

Qualifications

CSS
SQL
Debugging
HTML
Production troubleshooting
Database software proficiency

Full Job Description

Join the Team Behind the World’s Leading Class Management Software!

About the Role

We’re looking for a technically strong problem-solver to join our Tier 3 support team. In this role, you’ll handle complex technical issues, work directly with our engineering team, and help ensure our software performs reliably at scale.You won’t just fix problems—you’ll identify root causes, improve systems, and help elevate how we support our customers.

What You Will Do

Analyze data using SQL and internal tools to diagnose problems and support customer needs
Investigate and resolve complex technical issues that require deep system and database knowledge
Collaborate with Engineering and QA to reproduce bugs and contribute to long-term fixes
Communicate clearly with stakeholders, providing timely and transparent updates
Own issues end-to-end, from investigation through resolution
Contribute to internal documentation and improve support processes
Mentor Tier 1 and Tier 2 team members on technical troubleshooting and best practices
Provide input on product improvements based on real-world customer challenges

What You Bring

2+ years in a Tier 2 or Tier 3 technical support or similar role
Strong understanding of relational databases and data analysis
Experience troubleshooting software systems in a production environment
Familiarity with the software development lifecycle
Working knowledge of SQL, and basic web technologies (HTML, CSS, JavaScript)
Experience with PHP/Laravel and Git is a plus
Strong analytical and problem-solving skills with attention to detail
Ability to communicate technical concepts clearly to both technical and non-technical audiences
Self-motivated, organized, and comfortable working independently in a fast-paced environment

What We BringWe believe in taking care of our people.

Highly competitive compensation package
Robust PTO because work-life balance matters
Comprehensive health benefits including medical, dental, vision, and more!
Generous 401(k) contribution to help you plan for your future
Fun company events that connect our team
Career growth opportunities in a thriving, purpose-driven company

Who We AreAt iClassPro, we’re more than just a software company — we’re on a mission to help gym, swim, dance, and cheer businesses spend less time managing and more time doing what they love: coaching, teaching, and building strong communities.Our class management platform powers thousands of youth activity centers worldwide, helping them run more efficiently, grow their revenue, and achieve long-term success. We’re proud to have earned a spot on the Inc. 5000 list of fastest-growing private companies for three years running: 2023, 2024, and 2025!

We want to set you up for success from Day One. That’s why we use the Culture Index Survey - a quick tool that helps align your natural strengths with our roles and teams. All applicants will need to take the Culture Index Survey during the application process. Want to be proactive? Visit Culture Index once you have submitted the application.

iClassPro is an Equal Opportunity Employer. Applicants must be authorized to work for any employer in the U.S. We will not participate in STEM OPT programs, nor sponsor or take over sponsorship of an employment visa for this position.

E-Verify is used to verify authorization to work in the U.S.

Quick Apply

Refine Your Search

tier 3 technical support jobs in gilmer tx

Tier 3 Technical Support

Production Supervisor (6:45pm- 7:00am)

Manufacturing Associate 1 - HOLT Manufacturing

Appliance & Refrigeration Repair Tech - Full & Part Time

Manufacturing Welder 1 - Night Shift - HOLT Manufacturing

Painter 3 - Night Shift - HOLT Manufacturing

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