Location - Remote
Salary - 72K - 82K
Job Summary:
Nordic Naturals is seeking a customer-focused and analytical Sr. Credit & Accounts Receivable Specialist to support the execution of our credit and accounts receivable strategy. This role is responsible for administering day-to-day credit activities, coordinating customer collections, managing disputes and deductions, and helping drive timely cash collection.
This position serves as a key liaison between Finance, Sales, Customer Service, and customers to resolve payment issues, support the implementation of credit policies, and maintain accurate customer account information. As Nordic continues to enhance its Order-to-Cash (OTC) processes through SAP, this role will play an important part in coordinating dispute resolution, supporting credit administration, maintaining operational reporting, and identifying opportunities to improve efficiency, strengthen internal controls, and enhance customer experience.
Reasonable Accommodations Statement:
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Key Responsibilities/Essential Functions:
- Credit Administration: Support the execution of the Company's credit policies and procedures by assisting with customer credit reviews, maintaining customer credit files, monitoring credit exposure, and coordinating credit limit recommendations under the direction of the Senior Accountant – Credit & Accounting Operations.
- Accounts Receivable Management: Manage an assigned portfolio of customer accounts to promote timely collections while maintaining positive customer relationships. Monitor account aging, payment trends, and collection activities to support healthy cash flow.
- Dispute & Deduction Coordination: Coordinate the resolution of customer short payments, deductions, chargebacks, and invoice disputes by partnering with Sales, Customer Service, Logistics, and Accounting. Maintain dispute cases within SAP and monitor resolution through completion to accelerate cash collection.
- Customer Account Maintenance: Maintain accurate customer master data, credit information, payment terms, and supporting documentation within SAP and related financial systems to ensure data integrity and compliance with established policies.
- Cross-Functional Collaboration: Partner with Sales, Customer Service, Accounting, Supply Chain, and customers to resolve payment issues, improve communication, and support the successful execution of the Order-to-Cash (OTC) process.
- Reporting & Performance Analysis: Prepare and maintain operational reports related to accounts receivable aging, credit exposure, deductions, disputes, collections, and other key performance indicators. Analyze trends and provide recommendations to improve cash flow and operational performance.
- Process Improvement: Support continuous improvement initiatives by identifying opportunities to streamline credit, collections, dispute management, and accounts receivable processes. Participate in system enhancements, testing, and implementation of new business processes.
- Compliance & Internal Controls: Ensure customer credit activities, dispute documentation, and collection processes comply with Company policies, internal controls, and audit requirements while maintaining complete and accurate supporting documentation.
- Operational Support: Act as a flexible contributor within the Accounting Operations team, supporting month-end activities, special projects, ERP initiatives, and other operational priorities as assigned.
- Complete additional responsibilities as assigned.
Position Qualifications:
- Bachelor's degree in accounting, Finance, Business Administration, or a related field.
- 2–4 years of experience in Accounts Receivable, Credit, Collections, Customer Service, or a related Accounting Operations role.
- Technical Skills: Experience working with an ERP system, preferably SAP or a similar enterprise financial system, and proficiency with Microsoft Excel.
- Accounts Receivable Knowledge: Basic understanding of accounts receivable, collections, customer deductions, dispute resolution, and customer account maintenance.
- Strong analytical and problem-solving skills with the ability to research and resolve customer payment issues.
- Excellent communication and interpersonal skills with the ability to build positive relationships with customers and internal business partners.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Demonstrated attention to detail, accuracy, and commitment to maintaining high-quality customer and financial data.
- Willingness to learn, adapt, and support continuous improvement initiatives within the Accounting Operations team.
Competency Statements
- Positive Attitude – Demonstrates optimism, professionalism, and resilience while maintaining a solution-oriented approach to challenges and change.
- Accountability – Takes ownership of responsibilities, follows through on commitments, and learns from mistakes to continuously improve performance.
- Analytical Thinking – Ability to evaluate information, identify root causes, and recommend practical solutions to resolve customer payment issues, deductions, and disputes.
- Initiative – Self-motivated and proactive in identifying issues, prioritizing work, and driving tasks to completion with minimal supervision.
- Communication – Communicates effectively with customers and internal business partners through clear, professional verbal and written communication.
- Customer Focus – Builds positive customer relationships while balancing excellent service with the Company's financial objectives, policies, and internal controls.
- Collaboration – Works effectively across Sales, Customer Service, Accounting, Supply Chain, and other departments to resolve issues and improve business processes.
- Attention to Detail – Maintains a high level of accuracy when reviewing customer accounts, processing transactions, maintaining documentation, and preparing reports.
- Adaptability – Demonstrates flexibility and openness to changing priorities, new technologies, and continuous process improvements within a dynamic business environment.
- Continuous Improvement – Seeks opportunities to improve processes, enhance operational efficiency, and contribute to the ongoing success of the Accounting Operations team.
