Top 8 It entry level Jobs in Gilroy, Ca

Support Specialist I
QOVO Solutions, Inc —Morgan Hill, CA
- $20 - $40 an hour
- Weekends as needed
- Construction site
- Inventory management
- Office
- Paid holidays
- Health insurance
Quick Apply
Online Software Support Specialist
eTrigue —San Jose, CA
- Online Application
- Computer Science
- Marketing
- Bachelor of Science
- Profit sharing
- 401(k)
Quick Apply
IT Field Support Technician_San Jose
Gr8ttek, LLC —San Jose, CA
- $40 an hour
- Part-time
- Ability to lift 50 pounds
- Analysis skills
- Driver's License
Quick Apply
Geek Squad Agent (Retail Store)
Best Buy —San Jose, CA
- $18.45 - $23.23 an hour
- Part-time
- Entry level
- Under 1 year
- Paid time off
- Employee discount
Systems Administrator
Cabrillo College —Aptos, CA
- $7,970 - $9,226 a month
- Weekends as needed
- Current TB test
- Computer Science
- Customer service
- Paid holidays
- Disability insurance
13d
ERP BUSINESS ANALYST
County of Monterey, CA —Salinas, CA
- $9,406 - $12,839 a month
- Online Application
- Background check
- Microsoft Excel
- Computer Science

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it entry level jobs near gilroy, ca

Support Specialist I

QOVO Solutions, Inc
Morgan Hill, CA

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Job Details

Full-time
$20 - $40 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
401(k) 4% Match
Vision insurance
401(k) matching
Flexible schedule
Paid sick time

Qualifications

Equipment service recordkeeping
ConnectWise
Knowledge management
On-site technical support
Power saws
Personal protective equipment (PPE) use
Phone communication
Inventory management
Technical documentation
Software deployment
Operations coordination
Service scheduling
Power drills
Alarm & access control systems
CCTV
Hardware maintenance
Vendor coordination
Equipment troubleshooting
Maintenance schedule management
User training (technical support)
Managing clients in a customer support role
Dispatching
Bucket operation
Internal employee customer service
Driving
System testing
Supply chain returns management
Customer relationship management
Customer support ticket management
Security systems

Full Job Description

ROLE SUMMARY

The Support Specialist I assists in maintaining IT systems, ensuring smooth daily operations, and delivering high-quality support to internal teams and clients. This role is responsible for managing the helpdesk ticket queue, coordinating service work, and supporting technicians in completing assigned tasks.

KEY RESPONSIBILITIES

Technical Support & Ticket Management

Evaluate and define technical requirements for service tickets, projects, and existing client systems.
Prepare and document technical details for service requests.
Maintain and manage the helpdesk ticket queue to ensure timely resolution.

Communication & Coordination

Communicate consistently with clients, staff, vendors, and contractors regarding support tickets.
Dispatch technicians and coordinate service appointments.
Collaborate with sales, project management, installers, and vendors throughout the service lifecycle.

Service Execution & Operations

Prepare materials, hardware, and parts for service appointments.
Develop and manage service schedules to ensure efficiency.
Create clear scopes of work for technicians.
Provide technical support to field teams during service appointments.
Ensure technician readiness and compliance with technical requirements.
Maintain accurate records of completed work.

Process & Inventory Management

Manage the RMA process to ensure timely returns and avoid unnecessary charges.
Identify and evaluate alternative products and solutions based on cost, technical needs, and timelines.

Internal IT Support

Assist with deployment and maintenance of internal systems, including networks, servers, and software.
Support testing and rollout of new technology solutions.
Independently complete assigned tasks related to internal technology improvements.

Training & Development

Train and support employees when skill gaps are identified.
Provide occasional training to clients as part of support services.
Stay up to date on new technologies, systems, and hardware.
Partner with teams and management to support overall business operations.

PREFERRED:

1+ years of customer support experience
1+ years of experience supporting surveillance and access control systems

Working knowledge of the following:

CCTV system components
Remote system troubleshooting
Burglar and fire alarm troubleshooting
Networking

SKILLS AND ABILITIES

Experience with the following Software:

Fluke LinkWare / LinkWare Live
Trainual (web-based knowledge base platform)
Scribe (documentation and how-to tool)
Fieldwire (project management platform)
ConnectWise (CRM platform)

ENVIRONMENT AND PHYSICAL DEMANDS

Environmental Conditions

Office Environment (90%)

Work extensively with computers and phones
Answer incoming calls and make outgoing calls
Lead customer training sessions for newly installed systems
Maintain a flexible schedule, including occasional nights and weekends

Site Work and Off-Site Training (10%)

Travel occasionally to job sites by vehicle
Walk on various terrains and in different weather conditions
Navigate both paved and unpaved customer sites
Work on active construction sites using appropriate PPE (hard hat, steel-toed boots, etc.)

PHYSICAL DEMANDS

The physical demands listed below are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Sit for extended periods of time
Use hands and fingers to handle, feel, and operate equipment
Reach with arms and hands
Communicate effectively (talk and hear)
Stand and walk for extended periods
Lift and/or move up to 40 pounds
Hold up to 25 pounds overhead
Drive a vehicle for extended periods
Walk on various terrains and in different weather conditions
Climb ladders
Operate aerial lifts
Use power tools, including drills and saws

QOVO Solutions, Inc. is an Equal Opportunity Employer

QOVO Solutions, Inc. is an equal opportunity, affirmative action employer, committed to all state and federal regulations and prohibits discrimination based on gender, race, sexual orientation, national origin, disability, marital status, age, religion, veteran status, or other protected status.

BENEFITS

$20-$40hr
Medical insurance (HMO and PPO options), dental, and vision coverage (50% employer-paid)
401(k) retirement plan with 4% company match
Paid vacation (80 hours accrued after probationary period)
Paid sick time (40 hours accrued)
7 fully paid holidays

Quick Apply

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it entry level jobs in gilroy, ca

Support Specialist I

Online Software Support Specialist

IT Field Support Technician_San Jose

Geek Squad Agent (Retail Store)

Systems Administrator

ERP BUSINESS ANALYST

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