Top 51 Customer service representative Jobs in Globe, Az

NW Contact Center Representative (FT)
F.H. Cann & Associates —Arizona
- $15.00 - $16.50 an hour
- Extended hours
- Remote
- Background check
- Spanish
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
8d
Licensed Insurance Customer Service Representative- Remote (License Required)
Teleperformance —Arizona
- $21.50 an hour
- Seasonal
- Remote
- 18 years or older
- Sales
- Computer literacy
- Paid training
- Health insurance
Quick Apply
1d
Customer Service Associate I
Dollar Tree —Miami, AZ
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Associate I
Family Dollar —Globe, AZ
- $15.15 - $15.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Representative - State Farm Agent Team Member
Cami Lucero - State Farm Agent —Globe, AZ
- $35,000 - $45,000 a year
- Full-time
- Office
- Children
- Communication skills
- Dental insurance
- Paid time off
Quick Apply
Customer Service Representative
Circle K —Superior, AZ
- Part-time
- Ability to walk for extended periods
- High school diploma or GED
- Food service experience
- Paid training
- Health savings account
Customer Service Representative
HORIZON HEALTH AND WELLNESS INC —Globe, AZ
- Background check
- Spanish
- English
- Paid holidays
- Health insurance
14d
Customer Service Representative
WaFd Bank —Globe, AZ
- $18.00 - $19.47 an hour
- Full-time
- Microsoft Outlook
- Basic math
- Office
- Paid parental leave
- AD&D insurance

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NW Contact Center Representative (FT)
F.H. Cann & Associates —Arizona
Respond to incoming calls from customers in a professional and courteous manner. Receive high volume in-bound calls and assist customers with starting/stopping/…
$15.00 - $16.50 an hour
Quick Apply
8d
Licensed Insurance Customer Service Representative- Remote (License Required)
Teleperformance —Arizona
And active Resident Health Insurance License in your state (Required). Handle and carefully respond to all inbound and outbound customer inquiries.
$21.50 an hour
Quick Apply
1d

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Call Center Agent - Entry Level
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Handle inbound and outbound customer calls. MAD Live Solutions partners with clients to deliver outstanding customer experiences through effective communication…
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NW Contact Center Representative (FT)

F.H. Cann & Associates -
Arizona

Quick Apply

Job Details

Full-time
$15.00 - $16.50 an hour
8 days ago

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance
Life insurance

Qualifications

Managing customer accounts
Customer communication
Call center agent experience
Customer issue escalation
Customer support
Typing
Billing issue inquiries
Handling account queries
Client interaction via phone calls

Full Job Description

Company Overview

FHC has been a national leader for over two decades, providing contact center, financial recovery, loan servicing, and business process outsourcing (BPO) solutions. As an industry leader, we proudly support clients across higher education, government, financial services, healthcare, telecommunications, and utilities.

We’re hiring exceptional Contact Center Representative's for an exciting opportunity supporting a state-wide program. This role offers the chance to make a meaningful impact while working in a professional, fast-paced environment.

Project Hours of Operation: Monday – Friday, 10:00 AM – 9:00 PM EST (7:00 AM PST- 6:00 PM PST)

Essential Functions

- Receive high volume in-bound calls and assist customers with starting/stopping/transferring service
- Respond to incoming calls from customers in a professional and courteous manner.
- Occasional out-bound calls for verification purposes
- Document interactions in the system accurately and efficiently through data entry.
- Research and resolve customer questions and issues using online tools and systems
- Operate multiple applications, databases, and computer programs
- Assist customers with setting up payment arrangements, budget billing and processing payments
- Guide customers in setting up and accessing their online accounts.
- Assist customers with reviewing and disputing invoices accurately.
- Investigate billing discrepancies and reconcile credits, payments, and account balances as needed.
- Maintain confidentiality of sensitive information in compliance with regulations.

Competencies

Basic to intermediate knowledge of utility regulatory requirements, codes, and operations needed to prioritize and oversee customer interactions.
Demonstrated ability to learn and apply organizational structures, policies, procedures, processes, and department-specific requirements.
Ability to interact professionally with internal and external employees and customers to answer questions and resolve issues with tact and diplomacy.
Ability to handle sensitive and confidential information in compliance with PCI requirements and Personally Identifiable Information (PII) policies.
Proven success working in a customer service environment, including the ability to:
Focus on tasks and follow established procedures
Apply procedures in the correct sequence
Make decisions with limited information
Work effectively within a structured team environment

Knowledge of utility industry processes, including:

- Issuing meter and service orders for inspections and adjustments
- Reviewing credit information to determine security requirements and financing eligibility
- Responding to billing and account inquiries, including high bills, payment history, credit tracing, and rate applications
- Determining appropriate actions for open and closed service accounts
- Meeting established quality and productivity standards
- Following Customer and Emergency Contact Center protocols for gas odor complaints and emergency situations
Ability to report on operational directives and performance metrics at prescribed intervals, such as weekly and monthly reporting.
Ability to support emergency response and business continuity protocols and assist with customer service operations during company-wide emergencies.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Preferred Education and Experience

Experience meeting performance metrics in a high-volume customer contact center environment.
Utility customer service experience is strongly preferred.
Experience handling service initiation, transfers, billing inquiries, payment arrangements, and account maintenance.
Proficiency with Internet Explorer, Microsoft Excel and Word, Outlook email, and Adobe Acrobat
Excellent data entry and typing skills
Highschool Diploma or equivalent
Bilingual Spanish is a plus
Veterans encouraged to apply

Working from Home Requirements:

Reliable high-speed internet (hard wired ethernet connection required) with minimum of 25 MBPS for Upload and Download speeds.
Private, quiet, and distraction free room/office space
Adhere to Telecommute Policy in its entirety

Work Authorization/Security Clearance Requirements

Required to pass Federal background screening and/or state level criminal background screening.

Physical/Mental Demands

Physical Demands - While performing the duties of this role, an employee is frequently required to sit, talk, or hear, in person and by telephone; use hands to operate standard office equipment; reach with hands and arms. The employee is occasionally required to stand and walk and to lift and carry reports and records weighing up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Mental Demands - While performing the duties of this role, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines & work extended hours as needed; and interact with vendors and staff in the course of work.

An Affirmative Action / Equal Opportunity Employer

F.H. Cann provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other protected class under applicable law. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA. F.H. Cann provides reasonable accommodation for individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA.

If you need an accommodation as part of the employment process, please contact Human Resources at [email protected].

Ready to launch your career in the Utilities industry? Join our team as a Contact Center Representative and help deliver exceptional customer experiences while growing your skills in a supportive, remote environment.

Remote position (AZ and CO residents)
Start Date: September 8, 2026
Training: 10.5 weeks of paid, hands-on training

Expected hours: 40 per week

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Vision insurance

Application Question(s):

Are you located in Arizona? (Yes/No)
Are you available to work a Full-time schedule (consisting of 8 hour shifts) between the hours of 7am -6pm PST Mon-Fri? (Yes / No)
Do you have a reliable high speed home internet service minimum 25 MBPS upload/download hardwire connection to router required (Yes/No)

Experience:

Call center : 2 years (Required)
Customer support: 2 years (Required)

Language:

Bilingual Spanish/English (Preferred)

Work Location: Remote

Quick Apply

Refine Your Search

customer service representative jobs in globe, az

NW Contact Center Representative (FT)

Licensed Insurance Customer Service Representative- Remote (License Required)

Customer Service Associate I

Customer Service Associate I

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative

Customer Service Representative

Customer Service Representative

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