Top 1 Director of hotel operations Jobs in Gloucester, Ma

General Manager
Residence Inn Peabody —Peabody, MA
- Weekends as needed
- Bilingual
- Ability to walk for extended periods
- 5 years

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Regional Director of Operations - Dining (BOS)
Paradies Lagardère —Boston, MA
Accountable for their platform(s) compliance with all local, state, federal laws and regulations including those relating to food safety.
$145,000 a year
Quick Apply
2d
General Manager
Hersha Hospitality Management, LP —Brighton, MA
Associate or Bachelor’s Degree in Business, Hospitality or a related field. Maintain a seamless and efficient operation by overseeing all aspects of the hotel,…
$190,000 - $200,000 a year

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General Manager

Residence Inn Peabody
Peabody, MA

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Job Details

Qualifications

Financial forecasting
Property management tools
Financial reporting
Managing hospitality teams
Profit & loss
Driver's License
Team management
Managing property management budgets
Financial performance measurement
Productivity software
Hotel operations budget management
Profit and loss analysis
Negotiation in dispute resolution
General management

Full Job Description

Description:

The Property General Manager (GM) oversees all aspects of hotel operations, ensuring the property achieves financial success, guest satisfaction, and operational excellence. This leadership role is responsible for strategic planning, staff development, financial performance, and maintaining brand and service standards. The GM acts as the primary ambassador of the hotel, building strong relationships with guests, employees, ownership, and the local community.

Lead, manage, and motivate all hotel departments, ensuring alignment with company goals and brand standards.
Oversee daily hotel operations of all departments.
Drive financial performance by managing budgets, controlling costs, maximizing revenues, and achieving profitability targets.
Monitor guest feedback and implement service improvement plans to ensure exceptional guest satisfaction. Ensure all guest comments are responded to within brand service standards.
Recruit, hire, train, and develop department leaders and line employees.
Establish performance goals, conduct evaluations, and hold staff accountable.
Ensure compliance with company policies, brand requirements, local laws, and safety regulations.
Collaborate with sales and marketing teams to drive occupancy, RevPAR, and market share growth.
Oversee property maintenance and capital improvement projects to ensure quality standards.
Develop and maintain strong relationships with ownership groups, community partners, and brand representatives.
Handle escalated guest concerns and resolve operational challenges effectively.
Represent the hotel at industry, community, and brand-related events.
Ensures compliance with all labor requirements, compliance with federal, state, and local requirements as well as Company policy and procedure.
Ensure compliance with all OSHA and Worker’s Compensation programs and compliance requirements, reporting and training as directed.
Ensures all hiring practices, discipline and terminations are conducted in accordance with company SOPs and are consistently applied to all associates.
Responsible for all human resources functions on property including performance management, recruiting, hiring, onboarding, payroll administration and processing, dispute resolution, and progressive discipline.
Other duties may be assigned by leadership.

Requirements:

Requirements:

Bachelor's degree in hospitality management, business administration, or related field preferred.
5+ years of progressive hotel management experience, with at least 2 years in a senior leadership role (GM, AGM, or Director of Operations). F&B experience highly desired, required for some locations.
Strong financial acumen with proven success in budgeting, forecasting, and P&L management.
Excellent communication, negotiation, and interpersonal abilities. Strong problem-solving and decision-making skills.
Experience with property management systems (PMS), financial reporting tools, and Microsoft Office Suite.
A valid Drivers’ License and insurability to operate company vehicles
Bilingual skills are a plus.
Requires regular in-person attendance, not a remote or hybrid role

Physical Requirements:

Ability to stand, walk, and move throughout the property for extended periods (up to 8 hours).
Frequent use of computer systems, phones, and office equipment.
Occasionally lift or carry items up to 25 pounds.
Ability to work long or irregular hours, including evenings, weekends, and holidays, as business demands.
Must maintain a professional appearance and presence at all times.

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