Job DescriptionJob Description
Essential Functions
Roles and Responsibilities
Receives all incoming items, checking for correct product description and order quantity. Verify purchase order, packing slip and item count to assure proper receipt.
Inspects all incoming supplies and equipment for damage. Make determination to accept or refuse item, notifying manager of all items refused.
Reconciles all packing slips to receiving document noting any overages or shortages, clearly identifying item and quantity variance.
Records all discrepancy using standard forms, clearly identifying purchases order number, item and discrepancy to insure accurate information is relayed to vendor and accounts payable.
Inventories and inspects all items for shipping. Packages items in appropriate boxes insuring protection of items for shipment.
Uses UPS on line shipping and tracking services for most shipping request. Maintains proper records such as return goods form, UPS receipt document, assuring accurate information for any audit of shipment.
Determines priorities for shipping such as overnight, second day or regular ground transportation based on type of item and needs of requesting department.
Delivers all non-stock orders directly to departments, obtaining signatures form appropriate personal, and supplying all departments with a copy of receiving document.
Maintains receiving dock, paying particular attention to the wooden pallets and disposing of them when needed. Keep area around generator vent clear and unobstructed.
Assists storeroom in annual year end inventory.
Answers the phone in courteous manner, identifying self and department. Communicates with all who interface with the hospital using good business manners. Provides general hospital information.
Communicates clearly and effectively when working with all hospital personal on the process of shipping and receiving
Other Duties as Assigned
Job Requirements
Required Skills
Qualifications:
Required Skills
Communication:
Minimum Education
Minimum Work Experience
Physical Demands
Work Environment
Patient Care Provided For
Organizational Expectations
STRATEGIES FOR PATIENT SATISFACTION
The following Strategies for Patient Satisfaction define job performance and patient satisfaction expectations for every AJH employee. We expect that every employee recognizes that his/her job performance, including personal interactions with patients, has a direct impact on patient satisfaction and the reputation of Anna Jaques. In being held accountable for meeting these standards, our employees will ensure outstanding service to our patients and their families and reinforce our commitment to providing the highest quality patient care to the community.
Attitude
Our patients' most basic expectation is to be treated with courtesy and respect. This commitment is reflected in our attitude and our behavior.
Appearance
We will take pride in our facility and do our part to maintain an uncluttered and litter-free workplace, with no taped or handwritten signs. We will also consider our patients expectations in how we present ourselves
Caring About Patient's Concerns and Worries
Communication to patients should be delivered with courtesy and care. Close attention is given to both verbal and nonverbal messages and to listening attentively to our patients in order to fully understand their needs, and sympathize with them.
Commitment to Each Other
Providing quality patient care requires the efforts of many different employees, representing every department of the hospital. Each member of the Anna Jaques Hospital team deserves respect from his/her co-workers. Never blame another department or co-worker to a patient.
Patient Waiting
We will always keep our patients frequently and honestly informed of delays and make them as comfortable as possible while they wait.
Confidentiality
We will ensure our patients' right to privacy. We will treat all patient information as confidential. Discussion of patient matters will be restricted to appropriate situations and locations.
Safety Awareness
It is the responsibility of all employees to do their best to ensure a safe and accident-free environment for patients, their families, and fellow employees.
Sense of Ownership
The reputation of Anna Jaques Hospital depends on each employee, and I will do my part
PATIENT SAFETY
Incorporates Patient Safety Goals in daily work and identifies and reports safety issues to supervisor, Patient Safety Hotline, and/or through the incident reporting process. Supports a culture of patient safety by educating patients and families on the care they are receiving, encouraging them to voice their concerns and informs them how to report related issues.
ATTENDANCE & PUNCTUALITY
Adheres to the hospital's policies and procedures regarding absences and tardiness. Provides adequate notice when calling out sick and requesting time off
Arrives and departs from work at appropriate time.
Leadership Capabilities
At times and when directed, may provide guidance and support to others while acting as a resource, trainer and/or preceptor.
