We're looking for a motivated Service Advisor who thrives in a fast-paced environment and takes pride in providing outstanding customer service. As the face of our service department, you'll guide customers through the repair process from check-in to completion, ensuring clear communication, accurate documentation and billing, and an exceptional overall experience.
Essential Duties and Responsibilities include, but are not limited to, the following:
- Welcome customers and provide a friendly, professional first impression.
- Schedule service appointments.
- Dispatch - coordinate technician workflow.
- Writer - Create detailed repair orders with accurate notes and customer concerns.
- Communicate with technicians to understand repair progress and relay updates to customers.
- Keep customers informed throughout the service process with timely phone calls, emails, and texts.
- Prepare accurate estimates and obtain approval as necessary.
- Review technician time, labor, parts, and shop charges to ensure invoices are complete and accurate.
- Process repair orders from start to finish, ensuring billing is correct, all work performed is properly documented, and warranty or customer-pay items are billed appropriately.
- Maintain organized records and accurately enter information into service management software.
- Review completed work and invoices with customers at pickup, explaining repairs and charges clearly.
- Help ensure every customer leaves feeling confident in the service they received.
Preferred Qualifications Include:
- Previous experience as a Service Writer, Service Advisor, Customer Service Representative in a service shop environment or similar experience required.
- Highly organized with exceptional attention to detail.
- Accurate with numbers, billing, and documentation.
- Comfortable using computer systems and learning service software.
- A strong communicator, both in person and over the phone.
- Proactive and able to anticipate customer needs before they become problems.
- Responsive and dependable, following through on commitments.
- Able to prioritize multiple tasks while staying calm under pressure.
- A team player who takes ownership of their work and contributes to a positive shop environment.
Benefits:
- Competitive pay that rewards high performers – hourly pay with monthly commissions based on department performance
- Medical coverage after 60 days
- Paid time off including extra days for off-season holidays
Why Join B&B RV?
- This position operates in a casual, family-owned dealership
- We have a customer-oriented philosophy and take pride in our reputation
- Our hours are Tues-Sat 8:00-4:30 with Sunday, Monday off
B&B RV is a family-owned RV dealership that has been in business over 25 years and offers both sales and service. Our service department is built on honesty, communication, and doing things the right way. This position offers room for advancement for a motivated, dependable team member who takes initiative, enjoys learning, and consistently delivers exceptional customer service.
If you're looking for a career where you can make a difference every day while helping people enjoy their adventures, we'd love to meet you!
Job Type: Full-time
Pay: $60,000.00 - $120,000.00 per year
Benefits:
- Employee discount
- Health insurance
- Paid time off
Shift:
Education:
- High school or equivalent (Preferred)
Work Location: In person
