Kaspar Companies
Job Description: Systems Engineer – IT Operations & Infrastructure
Do you enjoy solving complex infrastructure challenges and improving system reliability?
Are you energized by supporting employees while modernizing technology across multiple locations?
Does working for a stable, family-centric manufacturing organization appeal to you?
Do the values of stewardship, versatility, and family resonate strongly with you?
Do you find the improvement of people’s lives through stewardship of God-given resources inspiring?
Then, Kaspar Companies is right for you!
Systems Engineer – IT Operations & Infrastructure Job Summary
Kaspar Companies is seeking a Systems Engineer - IT Operations & Infrastructure to maintain dependable technology operations while modernizing and standardizing infrastructure across our operating companies. This hands-on role supports employees, resolves advanced technical issues, and engineers practical improvements across Microsoft 365, Windows Server, identity, endpoints, virtualization, networking, backups, and related infrastructure.
The position combines approximately 40% operational support with 60% infrastructure engineering and improvement work. Reporting to the IT Director/IT Manager, the successful candidate will exercise sound judgment, communicate clearly, document work thoroughly, reduce recurring issues, and help deliver reliable, scalable technology across Kaspar facilities.
Systems Engineer – IT Operations & Infrastructure Responsibilities
Infrastructure Operations & Reliability
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Administer and troubleshoot Windows servers, virtualized environments, and core services while monitoring health, performance, capacity, and availability.
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Maintain backup and restoration capabilities, test recovery procedures, and improve disaster-recovery readiness.
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Plan patches, upgrades, deployments, and scheduled maintenance; perform root-cause analysis and implement durable fixes that reduce downtime.
Microsoft Cloud, Identity & Endpoint Management
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Administer Microsoft 365, Windows Server, Active Directory, Microsoft Entra ID, and related identity and access services.
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Support employee onboarding and offboarding, account lifecycle activities, permissions, and secure access.
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Manage Microsoft Intune, endpoint compliance, software deployment, and standardized cloud, identity, and device configurations across operating companies.
Networks & Multi-Site Technology
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Support LAN, WAN, wireless, firewall, VPN, internet, and site-to-site connectivity across Kaspar facilities.
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Troubleshoot connectivity and performance issues and coordinate with carriers, vendors, and service providers.
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Maintain network diagrams, configuration records, equipment information, and recovery documentation while supporting multi-site standardization.
Support & Service Delivery
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Provide helpdesk support and take ownership of advanced infrastructure, identity, network, and endpoint escalations.
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Communicate clearly, set realistic expectations, confirm resolution, and document devices, accounts, and systems touched.
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Balance urgent support with planned engineering work and create knowledge articles and standard work that reduce recurring issues.
Projects, Automation & Continuous Improvement
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Execute prioritized infrastructure projects from requirements and planning through testing, deployment, documentation, and handoff.
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Use PowerShell or similar scripting tools to automate repetitive administration and improve consistency.
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Evaluate technical requests, recommend practical alternatives, and coordinate outside providers while strengthening Kaspar's internal capability.
Security & Business-System Partnership
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Implement approved hardening and remediation with the Security Analyst and assist with incident recovery as the infrastructure resource.
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Support the hosting, identity, connectivity, and integration needs of ERP and other business systems without owning application functionality or business-process configuration.
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Partner with Operations, Engineering, ERP, and Security to deliver solutions that fit business and manufacturing needs.
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All other duties as assigned by management.
Systems Engineer – IT Operations & Infrastructure Skills and Competencies
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Trusted technical partner who improves systems through hands-on problem solving.
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Clear communication and disciplined documentation.
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Practical automation and continuous improvement.
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Ability to balance immediate support with long-term reliability and standardization.
Systems Engineer – IT Operations & Infrastructure Qualifications
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3-5 years of hands-on systems administration, systems engineering, or infrastructure experience.
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Practical experience with Windows Server, Active Directory and/or Microsoft Entra ID, Microsoft 365, endpoint administration, and networking fundamentals.
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Working knowledge of TCP/IP, DNS, DHCP, identity and access, endpoint troubleshooting, and core infrastructure services.
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Strong troubleshooting, root-cause analysis, communication, and documentation skills.
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Ability to work independently, collaborate with employees and technical partners, and balance support with planned engineering work.
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Ability to participate in occasional scheduled evening or weekend maintenance and travel occasionally to Kaspar facilities.
Systems Engineer – IT Operations & Infrastructure Preferred Qualifications
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Experience with Microsoft Azure, Intune, virtualization platforms, firewalls, VPNs, backup and recovery systems, and infrastructure monitoring.
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PowerShell or similar scripting and automation experience.
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Experience supporting multi-site or manufacturing environments.
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Experience with IT service management, technical knowledge bases, or standard-work practices.
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Microsoft, CompTIA, Cisco, or comparable certifications; bachelor's degree in a related field preferred, with equivalent experience accepted.
Physical Requirements
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Ability to work primarily on-site and move between office, server-room, and manufacturing areas.
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Ability to travel occasionally between Kaspar facilities.
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Ability to use required personal protective equipment in manufacturing environments.
Work Environment
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Based in Shiner, Texas, in a primarily on-site role.
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Includes multi-site support and occasional facility travel.
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May require planned evening or weekend maintenance.
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Requires PPE use in manufacturing areas.
Benefits
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Health Insurance
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Vision Insurance
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Dental Insurance
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401(k)
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Paid Time Off
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Profit Sharing
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Counseling
