JOB SUMMARY
Primary responsibility is to manage the servicing, repair and maintenance operations for all building and equipment related to the assigned clubs. The position will service all areas of the clubs to improve facility maintenance/janitorial through servicing, education, and guidance of the club staff/club leadership.
ESSENTIAL DUTIES & RESPONSIBILTIES
Administrative Responsibilities Open Wrench and Work Order Management
- Review and management of Work Orders in the Open Wrench System for assigned clubs and Area Maintenance Technicians (AMTs).
- Assign and drive works orders assigned to 3rd party vendors.
- Support AMTs by reviewing, updating, and closing work orders.
- Review AMT club walks from Go Canvas.
Supports Facility Training
- Collaborates with Director of Facilities on training materials and presentations.
- Supports Senior AMT for all CSA (Club Service Attendant) calls.
- Engaged in Townhalls and Intensives calls to provide SME data over technical questions.
- Working with DOF continues to create videos for club teams to improve maintenance and cleanliness.
- Support AMT/CSA Onboarding process with documents and training guides through GM and Senior AMT.
Vendor Relations
- Works with fitness providers to ensure that agreements are being upheld.
- Ensures AMTs have their vendor list loaded and up to date.
- Reviews proposals for price and SOW with DOF on large scale projects.
- Works with PMs and LLs in coordination with DOF to ensure clubs have needs met.
- Migrate local reliable vendors to Net Suite for ACH Payments.
- Maintain Vendor List for all clubs, grading vendors by performance and cost.
- Review new cleaning tools implementation with DOF for club deployment.
- Reviews contracts for Landscaping, Snow Removal and any 3rd party services.
- Ensures 3rd party services are being rendered and paid appropriately.
- Enforces contractual obligations with 3rd party vendor.
- Terminates 3rd party vendors when contract is up or has been breached.
Special Projects
· Collaborate with DOF and COO on large scale projects, Repair or CapEx to establish needs and resolve issues.
· Coordinate with VP of Club Development and DOF on club installation and reallocation of club equipment.
Club Facilities Service, Maintenance, and Inspections
· Facilities Department Standard Operating Procedures
o Executes club inspections as directed by Corp Facilities Department to ensure clubs are maintained per corporate standards, all preventative maintenance measures are being performed, and all protocols are in place to ensure a safe work environment is maintained.
o Provides feedback to General Managers (GM) to ensure expectations are clear and any maintenance deficiencies are addressed.
o Schedules and completion of all services/tasks as requested by the GM and/or found during inspection.
o Partners with Director of Facilities and New Club Development (NCD) to attend New Club walk-throughs ensuring all areas of facility maintenance/services are understood and addressed in advance of new club opening.
o Review results of inspections to identify training opportunities, outliers, or any trends requiring follow-up.
· Assist GMs, SGMs, and RDOs
o Support Field Leadership on approved Facility Training Programs & Area Maintenance Technician (AMT) Coordination.
o Train field leaders on resolution of simple tasks and escalation of larger tasks that require support.
o Maintain Vendor List for all clubs, grading vendors by performance and cost.
o Provides and trains Field Leadership on daily tasks required to ensure
proper management of time and company resources with AMT support.
o Communicates with Director of Facilities on all facility service programs.
o Ensures Field Leadership are processing work orders through Open Wrench to correct AMTs.
New Club Openings
- Set up all new club sites in Open Wrench.
- Order/Upload all new Open Wrench Stickers.
- Coordinate with fitness equipment vendors to test and program all machines for smooth function and programming.
- Ensure that all R&R equipment is prepared and programmed for Senior AMT arrival.
- Coordinate handshake between AMT assigned to new club with NCO team and NNI.
o Coordinate introduction call with onsite teams for AMT.
o Confirm delivery and storage location of supplies.
- Ensure that the club is set for Royal Products (dispensing station, stocked, paper dispensers).
- Ensure Owner's manual has been given to GM and uploaded into company archives.
- Confirm correct amount of attic stock and parts depot set up at club with supporting AMT.
- Support completion of Punch List and Warranty Items.
- Coach GMs through expiration of warranty period.
· Add high value NNI contractors into club vendor list.
ORGANIZATION RELATIONSHIPS
· The position requires communications with Club Teams, Field Leadership & Executive Leadership Teams, and all outside vendors.
· Will report to the Director of Facilities and will directly support AMT Team.
REQUIRED QUALIFICATIONS
Knowledge, Skills & Abilities
- Must possess knowledge of janitorial servicing and maintenance.
- Must possess strong interpersonal, motivational, communication, organizational, and training skills.
- Must be a problem solver and be able to provide guidance to club team members.
- Must be organized and able to handle a multi-task environment.
- Must have a high level of professionalism, honesty, integrity, and an excellent work ethic.
- Diligence and a strong understanding of liability issues, general safety, and personal and/or public injury related to satisfactory completion of the above-listed duties a must.
- Must be able to use CMMS Open Wrench Application as well as web-based applications and the internet this.
· Must be able to use and service hand tools, power tools, and ladders.
Minimum Educational Level/Certifications
- GED or High School diploma
- Must complete all onboarding training.
· Must complete all Crunch approved training as assigned.
Minimum Work Experience and Qualifications
- Minimum of 3-year previous operations/maintenance experience.
- Minimum of 3-year previous experience in janitorial maintenance.
- Minimum of 3-years previous experience in managing teams.
· Prior experience in facilities maintenance in a health club or retail environment.
Physical Demands/ Environmental Conditions
- Duties include physical effort, including the ability to lift a minimum of 50 lbs., bending, squatting, reaching, or being on feet for long periods of time.
- Duties include exposure to maintenance chemicals, cleaning supplies, and grease/oil from fitness equipment.
- Must maintain suitable transportation.
- Must maintain reliable communication devices, mobile devices.
- Must maintain a company provided, basic tool set (as listed) and inventory it monthly.
· Must report to work in a Crunch Fitness approved uniform.
Travel Requirement & Relocation
· Travel required to assigned clubs. Up to 10% of the time.
PREFERRED QUALIFICATIONS
Knowledge, Skills & Abilities
- General knowledge of HVAC, plumbing and/or electrical equipment.
- General knowledge of maintenance and understanding of proper chemical use.
- General knowledge of construction processes and timelines.
- Functional knowledge of CMMS Systems and Services.
- Vendor Relations Experience.
· Project Management of long-term repairs and project management.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessity.
Job Type: Full-time
Pay: $70,500.00 - $80,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Maintenance: 3 years (Required)
- Janitorial: 3 years (Required)
- Management: 3 years (Required)
Location:
Work Location: On the road
