IT Service Engineer II - Onsite
Executech —Granby, CO
- $60,000 - $80,000 a year
- Full-time
- Mid-level
- Continuous improvement
- Mentoring
Quick Apply
IT Service Engineer II - Onsite
Executech —Winter Park, CO
- $60,000 - $80,000 a year
- Full-time
- Mid-level
- Continuous improvement
- Mentoring
Quick Apply
Lead Highway Maintenance Specialist (TM II) - Granby ($1000/mo housing)
State of Colorado —Grand County, CO
- $58,872 - $76,752 a year
- Overtime
- CDL B
- Hazmat Endorsement
- Pass drug screening
- Health savings account
- Disability insurance
Lead Highway Maintenance Specialist (TM II) - Winter Park/ Berthoud Pass ($1000/mo housing)
State of Colorado —Grand County, CO
- $58,872 - $76,752 a year
- Overtime
- CDL B
- Hazmat Endorsement
- Customer service
- Opportunities for advancement

More jobs to discover

Find similar jobs that you might be interested in.

IT Service Engineer II - Onsite
Executech —Granby, CO
This role may include dedicated client service assignments requiring broad technical execution, independent ownership, and cross-functional collaboration within…
$60,000 - $80,000 a year
Quick Apply
IT Service Engineer II - Onsite
Executech —Winter Park, CO
This role may include dedicated client service assignments requiring broad technical execution, independent ownership, and cross-functional collaboration within…
$60,000 - $80,000 a year
Quick Apply

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Equipment Engineer Opening #504440
L-H Battery Company —Jeffersonville, OH
Complete and develop production work orders for equipment related items by creating or updating PLC Ladder Logic, improving mechanical design, updating vision…
Quick Apply
Factory Automation Equipment Engineer Opening #505374
L-H Battery Company —Jeffersonville, OH
Applies engineering techniques to install, modify, analyze, repair and test tools, engines, machines, and other mechanically functioning equipment.
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for it service engineer ii in granby, co

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it service engineer ii jobs near granby, co

Senior It Engineer jobs in Suwanee, GA

Senior It Engineer jobs in Remote

Senior It Engineer jobs in Charleston, SC

It Entry Level jobs in Seattle, WA

Rf Engineer jobs in Baltimore, MD

Computer It jobs in Chesterfield, VA

Amada Senior Care jobs in Texas

Peer Support Specialist jobs in Orange County, CA

Entry Level Payroll Specialist jobs in Dallas, TX

Senior Maintenance Specialist jobs in Johnson City, TX

Senior Maintenance Specialist jobs in Calliham, TX

Senior Maintenance Specialist jobs in Virginia

Maintenance jobs in Santa Maria, CA

Senior Maintenance Specialist jobs in Plainfield, IN

Maintenance jobs in Rhode Island

Senior Maintenance Specialist jobs in Aiken, SC

Brookdale Senior Living jobs in Durham, NC

Remote Clinical Documentation Specialist jobs in Wisconsin

Greenspring Village By Erickson Senior Living jobs in Springfield, VA

Senior Maintenance Specialist jobs in Arlington, TN

IT Service Engineer II - Onsite

Executech -
Granby, CO

Quick Apply

Job Details

Full-time
$60,000 - $80,000 a year

Qualifications

Endpoint Security
SSO
Cloud identity and access management (IAM)
Knowledge management
Customer communication
On-site technical support
IT user and group management
Tooling
Technical documentation
Triage
Coaching
Mid-level
Incident Escalation
Job shadowing (employee development activity)
Managing clients in a customer support role
Cloud service support
Continuous improvement
Decision making
Incident management operations support
Customer support ticket management
Mentoring
Vendor communication
Microsoft Teams
SharePoint
Data backup
MFA
UEM
Cross-functional collaboration
Escalation handling
Standard operating procedures (SOPs)

Full Job Description

Role Summary

The onsite Service Engineer II independently resolves more complex issues and assumes full ownership for end-to-end resolution. This role requires stronger technical judgment, efficiency, proactive communication, and disciplined execution in a metric-driven environment. This role may include dedicated client service assignments requiring broad technical execution, independent ownership, and cross-functional collaboration within Executech standards.

Key Responsibilities

Resolve issues beyond Service Engineer I scope across devices, identity, Microsoft 365, networking fundamentals, and core business systems, acting as a consistent technical lead for assigned clients and queues.
Own tickets end-to-end: client updates, vendor/carrier coordination, resolution confirmation, and handoff when scope spans multiple teams.
Apply structured troubleshooting and sound judgment on when to proceed independently, escalate, or engage additional resources.
Use scripting and automation for repeatable tasks (e.g., PowerShell for standard admin actions) within approved standards.
Support security posture through correct identity verification, suspicious-activity handling, and incident escalation workflows.
Contribute to operational improvement: surface recurring issues, recommend remediation, and update KB/runbooks.
Mentor Service Engineer I staff through shadowing, pairing, and high-quality escalation feedback.
Balance client advocacy with scalability, security, and Executech standards, operating across functional boundaries when needed while adhering to change control, documentation, and escalation practices.

Typical Work Scope (Examples)

Multi-step M365 administration (licenses, groups, mailbox permissions, SharePoint/Teams access issues) with judgment and minimal supervision.
Endpoint and device management (Intune policies, device compliance basics, BitLocker recovery, Autopilot resets) within SOP.
Identity and access management troubleshooting (Conditional Access impacts, SSO issues, MFA/Authenticator edge cases).
Backup/DR and security tooling triage (agent health, failed jobs, initial containment actions per incident SOP).
PSA/RMM improvements: suggests workflow fixes; flags recurring issue trends with evidence.

Performance Expectations (KPIs)

SLA compliance:

90% (rolling 90-day).
97% positive (rolling 90-day).
Utilization: 90% utilization target.
80% billable efficiency (rolling 90-day).
Ticket quality: meets documentation/time-entry standards; participates in QA audits.
90/100 (< 85/100 triggers coaching plan).

Skills & Experience

2–5 years of IT support experience with increasing complexity (MSP experience strongly preferred).
Strong working knowledge of Microsoft 365 administration, identity, device management, and common MSP toolsets.
Able to prioritize effectively under SLA pressure while maintaining quality and client communication.
Comfortable performing intermediate troubleshooting across multiple systems and documenting evidence.
Working knowledge of PowerShell fundamentals and willingness to build safe automation (reviewed/approved).

Certification Expectations

Hold (or actively pursue) one Microsoft role-based certification aligned to daily responsibilities (e.g., MD-102 or MS-102).
AZ-104 is recommended for engineers working regularly in Azure/M365 administration and is required for Senior promotion readiness.
(Equivalent experience may be considered where appropriate.)

IMPACT Expectations

Integrity: make sound technical decisions; follow standards under pressure; escalate appropriately.
Mindset: continuously improve skills; adapt quickly to new tooling/standards; apply feedback independently.
Passion: own outcomes, not tasks; bring energy to problem-solving and client experience.
Accountability: drive tickets to resolution; meet KPI expectations consistently; keep work visible and up to date.
Client-Centric: manage expectations with proactive updates and clear next steps.
Teamwork: share knowledge; mentor; contribute constructively to execution improvements.

ZVUT22AfaK

Quick Apply

Refine Your Search

it service engineer ii jobs in granby, co

IT Service Engineer II - Onsite

IT Service Engineer II - Onsite

Lead Highway Maintenance Specialist (TM II) - Granby ($1000/mo housing)

Lead Highway Maintenance Specialist (TM II) - Winter Park/ Berthoud Pass ($1000/mo housing)

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for it service engineer ii in granby, co

Explore jobs in more locations

Role Summary

Key Responsibilities

Typical Work Scope (Examples)

Performance Expectations (KPIs)

Skills & Experience

Certification Expectations

IMPACT Expectations

Job Seeker Tools

Employer Tools

Browse

Stay Connected