Top 16 Desktop support Jobs in Grand Forks, Nd

Partner Integration Technical Support Representative (3rd shift)
U.S. Bank National Association —North Dakota
- $25.63 - $34.18 an hour
- Full-time
- 5 years
- High school diploma or GED
- AWS
- Paid holidays
- Disability insurance
3d
Technical Support
Minnkota Power Cooperative —Grand Forks, ND
- $58,161 - $65,736 a year
- Computer science
- Computer Science
- 5 years
Quick Apply
12d
Endpoint Support Engineer
University of North Dakota —Grand Forks, ND
- From $51,000 a year
- Online Application
- Classroom
- Azure
- Computer Science
- Paid holidays
- Health insurance
4d
IT Service Analyst III
Altru Health System —Grand Forks, ND
- $29.19 - $43.79 an hour
- Full-time
- Clean driving record
- English
- Mid-level
- Disability insurance
- Health insurance
5d
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
Quick Apply

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desktop support jobs near grand forks, nd

Partner Integration Technical Support Representative (3rd shift)

U.S. Bank National Association -
North Dakota

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Job Details

Full-time
$25.63 - $34.18 an hour
3 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Adoption assistance
Parental leave
Vision insurance
Life insurance

Qualifications

High school diploma or GED

Full Job Description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

We are currently hiring for 3rd shift: 11pm to 7:30am CST.

The Call Center Representative is responsible for providing front‑line, always‑on (24x7x365) technical support for high‑visibility partners requiring continuous assistance. This role serves as the primary point of contact for technical issue intake, triage, communication, and resolution, ensuring partner concerns are handled accurately, professionally, and within established service level agreements (SLAs).

The representative documents and prioritizes incoming issues, follows defined escalation and troubleshooting procedures, and collaborates closely with Technology, Client Services, and Partner Integration teams to drive timely resolution. This role plays a critical part in maintaining operational continuity, meeting contractual obligations, and delivering an exceptional partner support experience.

Basic Qualifications

High school diploma or equivalent
Typically five or more years of customer service experience

Preferred Skills/Experience

Skilled in basic technical troubleshooting and system maintenance
Prior call center experience
Experience with AWS, Salesforce, ICS, ServiceNow, Client Resource Center, MS Team and OneNote
Effective verbal, written, and interpersonal communication skills
Proven customer service/relations skills including the ability to deal effectively, tactfully, and knowledgeably with customers and non-customers in handling complaints, problems, and general inquiries
Effective telephone skills including listening and demonstrating courtesy, empathy, and accuracy
Thorough knowledge of all relevant operational processes and procedures and company products and services
Proficient in and able to navigate all relevant computer systems in order to pull reports, shadow clients, and troubleshoot technical issues, etc.
Ability to perform interest calculations and account adjustments
Strong analytical and problem-solving skills
Ability to manage multiple tasks/projects and deadlines simultaneously

This position is remote in WI or ND only.

#BBS

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $25.63 - $34.18

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

Apply Now

Refine Your Search

desktop support jobs in grand forks, nd

Partner Integration Technical Support Representative (3rd shift)

Technical Support

Endpoint Support Engineer

IT Service Analyst III

Construction Technical Specialist - Autodesk FORMA ( ACC )

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