Top 4 Help desk support technician Jobs in Grand Haven, Mi

IT Support Technician-Onsite
IT Systems, LLC —Marne, MI
- $21 - $26 an hour
- Full-time
- Mid-level
- Office
- Windows
- Mileage reimbursement
- Paid holidays
Quick Apply
5d
Help Desk Support Technician
ODL, Inc. —Zeeland, MI
- Full-time
- Spanish
- Oracle
- Mid-level
Quick Apply
Senior Support Technician
Endeavor —Coopersville, MI
- $75,000 - $85,000 a year
- Overtime
- Hybrid work
- Computer science
- 7 years
- Computer Science
- Paid holidays
- Disability insurance
Quick Apply
3d

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Quantum Leap —Grand Rapids, MI
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Forest Hills Public School District —Grand Rapids, MI
College degree or technical certifications in the field of Information Technology. Respond to requests for technical assistance by help desk ticket system,…
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Under indirect supervision, this position will also provide responses to telephone calls, email requests, helpdesk tickets, and direct staff requests for…
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13d

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IT Support Technician-Onsite

IT Systems, LLC
Marne, MI

Quick Apply

Job Details

Full-time
$21 - $26 an hour
5 days ago

Benefits

Mileage reimbursement
Paid holidays
Paid time off

Qualifications

Windows
Printer (troubleshooting support)
Microsoft Office
Driver's License
Cloud service support
Desktop (troubleshooting support)
IT support
Computer networking
Networking equipment (troubleshooting support)
Desktop administration
Associate's degree
Help desk

Full Job Description

Helpdesk & Service Technician

Position Summary

We are seeking a dependable and customer-focused Helpdesk & Service Technician to provide technical support for small and medium-sized business clients. This role is responsible for troubleshooting user issues, maintaining IT systems, supporting end users both remotely and onsite, and delivering excellent customer service.

The ideal candidate is organized, communicates clearly, enjoys solving problems, and can work independently while managing multiple priorities.

Key Responsibilities

Helpdesk & End User Support

· Respond to support requests via phone, email, and ticketing system

· Troubleshoot Windows PCs, printers, email, networking, and software issues

· Provide remote and onsite technical support to clients

· Escalate advanced issues to senior technicians when necessary

· Maintain accurate ticket documentation and time entries

· Follow up with users to ensure issues are fully resolved

Service & Field Work

· Install and configure desktops, laptops, printers, and other hardware

· Deploy and support Microsoft 365 environments

· Assist with workstation replacements and office IT setups

· Perform basic network troubleshooting including switches, firewalls, and Wi-Fi

· Support backup systems, antivirus platforms, and endpoint management tools

· Participate in client projects and scheduled maintenance

Customer Service

· Communicate professionally with clients and internal staff

· Set proper expectations regarding response and resolution times

· Deliver a positive customer experience during every interaction

· Educate users on best practices and basic technology usage

Required Qualifications

· 1–3 years of IT support or helpdesk experience

· Strong knowledge of Windows 10/11 and Microsoft 365

· Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi)

· Experience troubleshooting printers and common business applications

· Ability to prioritize and manage multiple tasks

· Strong written and verbal communication skills

· Valid driver’s license and reliable transportation

Preferred Qualifications

· Experience working for an MSP or supporting multiple clients

· Familiarity with:

o Microsoft 365 Admin Center

o Active Directory

o Remote support tools

o RMM and PSA platforms

o VoIP phone systems

o Basic firewall and network configuration

· Industry certifications such as CompTIA A+, Network+, or Microsoft certifications

Desired Traits

· Strong problem-solving skills

· Team-oriented attitude

· Professional appearance and demeanor

· Self-motivated and detail-oriented

· Ability to learn quickly and adapt to new technologies

Physical Requirements

· Ability to lift and carry equipment up to 50 lbs

· Ability to work under desks, in server closets, and at client locations as needed

Compensation & Benefits

· Competitive pay based on experience

· Paid time off and holidays

· Mileage reimbursement

Job Type: Full-time

Pay: $21.00 - $26.00 per hour

Education:

Associate (Required)

Experience:

Computer networking: 1 year (Preferred)
IT support: 1 year (Preferred)
Help desk: 1 year (Required)

Work Location: In person

Quick Apply

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help desk support technician jobs in grand haven, mi

IT Support Technician-Onsite

Help Desk Support Technician

Senior Support Technician

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