Position Summary
A / V Technicians are integral members of the organization’s community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high quality technology experience. A / V Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization’s code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness.
The A / V Technician I role is a front line, customer facing position. This role is primarily responsible for events, services, equipment, maintenance, audio, and visual equipment deployment and delivery, computer and peripheral deployment as required by events or IT departmental ticket requests, as well as events problem resolution.
Essential Duties & Responsibilities
- Events Services – connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events. Listen, and communicate effectively in order to serve all event customer’s needs exceeding expectations. Demonstrates basic audio and visual principles and learning, as well as systems equipment knowledge, and based on ECR event delivery requirements. Attend, and actively participate in, group BEO meetings. Evaluation of AV systems functionality, and recommending solutions to achieve best practice/performance in system functions per the requirements specifications of each event.
- Live performance event delivery – manages, operates, and maintains live performance equipment. Administer band processes, advance shows, deliver payments – communicate company policies and procedures and policies for approved vendors. Connect, and test (sound check) band, develop a high quality, musically balanced, tonally relevant mixture of bands instruments and vocals, by genre, at sound levels to the limits communicated by ECR management.
- Equipment deployment – Deploy audio, and all visual technologies. Assist with deployment of telephone, computing, and peripherals under the direction of an IT department systems administrator or technician. Also, testing deployed equipment.
- Cable fabrication and management – Deliver neat, logical, cable routing solutions for event delivery. Assist with cable patch management in corporate data rooms under supervision.
- Ticket handling – Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/ developed solutions.
- Monitoring – Actively monitor company technology assets by observing and reporting any irregular use or operational findings.
- Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken.
- Vendors - Manage problem resolution activities with 3rd party vendors including ticket creation and remote access.
- Team Mentoring - Receive guidance and constructive feedback from other team members
Educational and Experience Requirements
- An Associate’s degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include:
- Good working knowledge of audio, video and lighting (AV&L) hardware types and functionality.
- Good working knowledge of computer hardware, software, and peripheral equipment.
- Basic signal flow and troubleshooting knowledge in AV&L, and familiar with multiple symptom scenarios.
- Good working knowledge of AV&L connectivity and cable types in a multi input, and output, system environment.
- Good working knowledge of lighting controls and lighting fixtures in a show or performance environment.
- Experience executing hospitality event planners instructions.
- Basic technical knowledge of live or recorded audio mixing.
- Basic technical knowledge of digital mixers and interfaces.
- Basic technical knowledge of loudspeakers.
- Basic technical knowledge of video switching and signal management.
- Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook.
- Experience in the gaming industry a plus.
Other Special Requirements
- Compelling sense of urgency and entrusted to achieve results.
- Highly self-motivated with keen attention to detail and quality.
- Accomplished written and oral communication skills; excellent interpersonal skills.
- Highly skilled in conducting independent research into issues and solutions.
- Accomplished diagnostic and experienced problem-solving abilities.
- Ability to effectively prioritize operational and project tasks in a high pressure environment.
- Past involvement in a team-oriented, collaborative environment.
- Ability to manage multiple projects and operational tasks simultaneously.
- Strong demonstrated customer service skills.
- Attends all mandatory meetings and training.
- Involved with the organization’s goals and objectives.
- Occupational certifications (CCNA/CCNP, CNA/CNE, MCSA/MCSE, CompTIA A+) in related field is preferred.
- Network LAN/WAN, telecommunications, and firewall/security experience is a plus.
- Must be able to obtain and retain a gaming license issued by the Nebraska Racing and Gaming Commission.
- Assure ongoing compliance with Elite Casino Resorts policies and procedures, Nebraska Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting.
Other Special Requirements
- Strong sense of urgency and driven to achieve results.
- Highly self-motivated with keen attention to detail and quality.
- Effective written and oral communication skills; good interpersonal skills.
- Ability to conduct independent research into issues and solutions.
- Proven strong diagnostic and problem-solving abilities.
- Ability to effectively prioritize operational tasks.
- Past involvement in a team-oriented, collaborative environment.
- Ability to manage multiple operational tasks simultaneously.
- Strong customer service skills.
- Attends all mandatory meetings and training.
- Must be able to obtain and retain a gaming license issued by the Nebraska Racing and Gaming Commission.
- Assure ongoing compliance with Elite Casino Resorts policies and procedures, Nebraska Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting.
Work Conditions & Physical Requirements
- While performing the duties of this job, the team member is regularly required to sit for extended periods of time.
- Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components.
- The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds.
- This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate.
- Valid driver’s license is required to facilitate onsite support at various locations.
- Travel may be required for some training. Travel may be required to support other Elite Casino Resort properties.
Work Schedule: 10 hour shifts Thursday - Sunday
Pay: $20-28 per hour plus Premium Pay and Profit Sharing
Key Words: casino, technology, audio/visual
Job Type: Full-time
Pay: $20.00 - $28.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Grand Island, NE 68801 (Required)
Work Location: In person
