Top 23 Help desk Jobs in Grand Island, Ne

IT Field Service Technician
DSS Management Inc —Grand Island, NE
- $40,000 - $55,000 a year
- Full-time
- Dental office
- HIPAA
- Mid-level
- Mileage reimbursement
- Paid holidays
Quick Apply
IT Service Desk Level 1 Engineer
Eakes Office Solutions —Grand Island, NE
- $50,000 - $60,000 a year
- Weekends as needed
- Ability to lift 50 pounds
- Driver's License
- In-person
- Relocation assistance
- Health insurance
Quick Apply
8d
Computer Hardware Engineer
HOP GLOBAL SERVICE INC —Grand Island, NE
- $20 - $25 an hour
- Weekends as needed
- Computer Science
- Bachelor's degree
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
IT Network Technician I
FIVE POINTS BANK —Grand Island, NE
- Weekends as needed
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
Quick Apply
4h
Hosted Voice Specialist I
ALLO Communications LLC —Grand Island, NE
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
Quick Apply
Meditech Technical Support Analyst
ClinDCast LLC —United States
- Full-time
- Remote
- Computer science
- Computer Science
- Mid-level
Quick Apply

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IT Service Desk Level 1 Engineer
Eakes Office Solutions —Grand Island, NE
Valid driver’s license and reliable transportation for on-site client visits. The Level 1 Field Services Technician provides front-line technical support for…
$50,000 - $60,000 a year
Quick Apply
8d

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Help Desk/M365/Columbus, OH, LOCAL
Motion Recruitment —Westerville, OH
This role offers real ownership: you'll own the technical support process end-to-end, drive root cause resolutions, and help build out the endpoint management…
4d
Help Desk Agent
Phaxis LLC —Columbus, OH
While providing the highest level of customer service, the Help Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a…
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help desk jobs near grand island, ne

IT Field Service Technician

DSS Management Inc
Grand Island, NE

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Job Details

Full-time
$40,000 - $55,000 a year

Benefits

Mileage reimbursement
Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Flexible schedule

Qualifications

Laptop (troubleshooting support)
Windows
Printer (troubleshooting support)
Microsoft Office
Driver's License
IT experience within healthcare
Computer hardware
Desktop (troubleshooting support)
Computer management
Desktop administration
Peripheral hardware support
Active Directory management
Mobile devices

Full Job Description

(PREFERRED) Experience working with an MSP (Managed Service Provider) and/or IT consulting firm, supporting MULTIPLE client networks.

We are seeking a Field Support Technician to provide onsite and remote technical support for healthcare offices across multiple states. This role is responsible for troubleshooting end-user issues, deploying and maintaining IT equipment, supporting healthcare applications, and ensuring reliable operation of client environments in compliance with healthcare security and privacy standards.

The ideal candidate is customer-focused, technically capable, organized, and comfortable traveling to client locations. Experience supporting medical practices, dental offices, clinics, or healthcare organizations is highly preferred.

Key Responsibilities

End-User Support

Provide Tier 1 onsite and remote support for desktops, laptops, printers, mobile devices, and peripherals
Troubleshoot hardware, software, connectivity, and user access issues
Respond to tickets, phone calls, and escalations within SLA requirements
Support Microsoft Windows environments and Microsoft 365 applications
Assist users with password resets, MFA setup, email issues, and account access
Document all work performed in the ticketing system

Healthcare Office Support

Support Electronic Medical Record (EMR/EHR) systems and practice management software
Troubleshoot issues with:
Workstations-on-wheels
Label printers
Scanners
Prescription printers
Imaging stations
VoIP phones
Coordinate with healthcare software vendors when needed
Ensure minimal disruption to patient care operations

Field Services & Deployments

Travel to client sites for:
New office setups
Hardware deployments
Network equipment installation
Workstation setup
Office relocations
Install and configure:
PCs and laptops
Printers and scanners
Wireless access points
Basic network switches/firewalls
Perform preventative maintenance and onsite assessments

Security & Compliance

Follow HIPAA security and privacy standards
Maintain confidentiality of protected health information (PHI)
Support endpoint protection and security best practices
Escalate suspicious activity or security incidents appropriately
Ensure devices meet company security standards

Documentation & Communication

Maintain accurate documentation of:
Client environments
Equipment inventories
Procedures and resolutions
Communicate clearly with clients, vendors, and internal teams
Provide professional customer service during onsite visits

Required Qualifications

1–3 years of IT support experience in an MSP or healthcare environment
Strong customer service and communication skills
Experience with:
Windows 10/11
Microsoft 365
Active Directory
Printers and peripherals
Ability to troubleshoot hardware and software issues independently
Valid driver’s license and reliable transportation
Ability to travel regularly between client sites and occasionally across state lines
Ability to lift and transport equipment up to 50 lbs

Compensation & Benefits

Competitive salary
Mileage reimbursement or company vehicle
Health, dental, and vision insurance
Paid time off and holidays
401(k) with company match
Overtime opportunities

Job Type: Full-time

Pay: $40,000.00 - $55,000.00 per year

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off

Work Location: In person

Quick Apply

Refine Your Search

help desk jobs in grand island, ne

IT Field Service Technician

IT Service Desk Level 1 Engineer

Computer Hardware Engineer

IT Network Technician I

Hosted Voice Specialist I

Construction Technical Specialist - Autodesk FORMA ( ACC )

Meditech Technical Support Analyst

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