Top 12 Help desk support technician Jobs in Grand Rapids, Mi

Help Desk Technician II
Park Place Technologies, LLC —Grand Rapids, MI
- On call
- Hybrid work
- Mid-level
- 1 year
- Associate's degree
Help Desk Support Technician
Quantum Leap —Grand Rapids, MI
- Email
- Microsoft Outlook
- Windows
- SharePoint
- Paid time off
- Cell phone reimbursement
IT Help Desk Technician
Feyen Zylstra —Grand Rapids, MI
- Full-time
- Pass drug screening
- Office
- Windows
- Paid training
- Paid time off
Quick Apply
IT Helpdesk Technician
M&K Truck Centers —Wyoming, MI
- $45,000 - $55,000 a year
- Full-time
- Dealership
- Mid-level
- Travel
- Employee stock ownership plan
Quick Apply
4d
Help Desk Support Specialist (Field Support Technician)
SJA Solutions —Grand Rapids, MI
- Full-time
- Background check
- Office
- Windows
- Health insurance
- Dental insurance
Quick Apply
3d
Help Desk Support Technician
ODL, Inc. —Zeeland, MI
- Full-time
- Spanish
- Oracle
- Mid-level
Quick Apply
IT Support Technician
TGW Systems Inc —Grand Rapids, MI
- Full-time
- Background check
- Computer science
- Microsoft Outlook
Quick Apply
Senior Support Technician
Endeavor —Coopersville, MI
- $75,000 - $85,000 a year
- Overtime
- Hybrid work
- Computer science
- 7 years
- Computer Science
- Paid holidays
- Disability insurance
Quick Apply
14d
Technical Support Specialist (Electrical Systems)
Voltagen Power Solutions —Holland, MI
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Ability to lift 50 pounds
- Travel
- Health savings account
- Health insurance
Quick Apply
2d

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A Proactive Approach to Ongoing Training to help you develop life-long skills. ✓ Experience providing support via remote tools. HOURS OF WORK: Full Time.
Junior Help Desk Technician Part-Time
cyberMIND Corporation —Kalamazoo, MI
A Proactive Approach to Ongoing Training to help you develop life-long skills. ✓ Experience providing support via remote tools. USE OF OUR TICKETING SYSTEM.

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Desktop Support Technician
MedFlight —Columbus, OH
Valid driver's license and the ability to travel to remote MedFlight locations as needed. Associate degree, technical training, or coursework in Information…
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8d
TP- Desktop Support Analyst
TP Mechanical Contractors LLC —Columbus, OH
CompTIA Network+ or similar networking certification (a plus). Responsible for serving as the first point of contact for end-user technical support, providing…
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help desk support technician jobs near grand rapids, mi

Help Desk Technician II

Park Place Technologies, LLC -
Grand Rapids, MI

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Job Details

Qualifications

Pattern recognition
Desktop (troubleshooting support)

Full Job Description

Help Desk Technician II

The Help Desk Technician II is responsible for all aspects of first level end-user support, including workstation, telephone, printer and computer issues. This position will assist clients to leverage technology to solve business problems by being the SPOC (single point of contact) for all technology-related problems, escalating un-resolvable transactions to the next level. Ensure compliance with customers’ technical and quality standards and procedures always utilizing exceptional customer service to attain the highest degree of customer satisfaction.

What you’ll be doing:

First-level support for end-users for IT issues including workstation break/fix, error resolution, endpoint security management (e.g., antivirus and anti-malware issues).
Manages the help desk ticketing system, ensuring that incidents submitted by employees are routed to the correct group with the IS/IT department.
Configures, installs and deploys new workstations, telephones, printers, and other IT equipment required by Park Place employees
Troubleshoot and offer viable solutions to various hardware and software problems
Handle routine and basic technical issues that can be fixed during a phone call.
Apply knowledge of particular software and hardware applications and follow standard practices to address user issues.
Collaborate with team members and manager as needed to escalate and fix ongoing issues.
Responsible for installing and testing systems and software inherent to in-house computer operations.
Provide systems upgrades, debug software and applications, and run diagnostics on computers as needed.
Document incoming calls & record specific issues to identify ongoing issues or patterns.
Create manuals to address specific problems for future reference.
Responsible for troubleshooting new installation issues and performing maintenance to prevent issues from arising with new hardware and software installs and upgrades.
Installs software onto workstations, as required, for provisioning of new employees or where software is deployed to existing users.
Responsible for managing the mobile phone plan, including provisioning new lines, migrating employee phones to the plan where appropriate, providing reports to IT management and interfacing with the mobile telephony vendor.
Stays abreast of new and emerging information technologies as well as current trends.
Provides emergency on-call support, as needed.
Other duties as assigned.

What we’re looking for:

3-4+ years of related experience.
Minimum 1-2+ years’ experience in a help desk technician role.
Customer experience required.
Strong knowledge & understanding on how the following operate: operating systems, networks, programming, languages, firewalls and routers. Upgrades, installations and common technical issues that can arise in Windows, Cisco networks, mobile applications, etc.
Ability to make decisions quickly with limited information,
Ability to solve complex problems.
Ability to read and understand complex manuals & terminology.
Understanding of hardware & software.
Excellent communication skills
Keen Attention to detail.
Ability to recognize patterns.
Ability to diagnose and resolve complex computer/software technical issues.

Bonus Points:

Network+, A+, IT Fundamentals and Windows workstation certifications in the Microsoft Certified Professional Program.

Education:

Associate or bachelor's degree highly preferred.

Travel:

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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help desk support technician jobs in grand rapids, mi

Help Desk Technician II

Help Desk Support Technician

IT Help Desk Technician

IT Helpdesk Technician

Help Desk Support Specialist (Field Support Technician)

Help Desk Support Technician

IT Support Technician

Senior Support Technician

Technical Support Specialist (Electrical Systems)

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