At Ko-Kwel Casino Resort, we know the best experiences start with a warm welcome. Whether you're arriving for a relaxing getaway or clocking in for your shift. Here, hospitality is personal, teamwork is real, and people genuinely look out for one another. When you join our team, you're stepping into a workplace where you can learn, grow, and take pride in creating memorable moments across the entire property. We bring energy, heart, and professionalism to everything we do, by building not only unforgettable guest experiences, but a workplace we're proud to call our own.
Be part of a team that's shaping one of the premier destinations for gaming and hospitality. A place where guests and team members alike feel right at home on Oregon's beautiful southern coast and beyond.
The Sales Manager is responsible for leading and growing group, tour and convention business while serving as a relationship builder, brand ambassador, and internal partner across the resort. This role blends strategic sales leadership with genuine hospitality building meaningful relationships with clients, inspiring and developing the sales team, and collaborating across departments to deliver seamless, memorable group and event experiences.
-
Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.
-
Leads, coaches, and develops the Sales team by creating individual sales plans, setting performance goals, assigning territories, and delivering ongoing training and mentorship.
-
Monitors sales performance, provides regular feedback and coaching, and identifies opportunities for continuous improvement and professional growth.
-
Identifies and pursues new business opportunities, emerging markets, and lead generation strategies to expand the resort's group business.
-
Books, plans, and coordinates all aspects of group tours, conventions, catering, and events to ensure exceptional service delivery and operational alignment.
-
Represents the resort at trade shows, industry events, and community functions to build brand awareness and develop strong referral networks.
-
Develops and executes promotional campaigns, mailings, and incentive packages to drive interest and demand for group and event offerings.
-
Prepares and negotiates contracts, menus, and proposals for group tours, conventions, catering, and special events in alignment with operational and financial goals.
-
Serves as the primary liaison between clients, the local business community, and internal departments to ensure clear communication and a consistently high level of service.
-
Partners closely with Food & Beverage, IT, Maintenance, and other operational teams to plan, coordinate, and execute successful group, convention and event experiences.
-
Develops group sales strategies, business projections, and market positioning plans to support short- and long-term growth objectives.
-
Maintains accurate sales tracking systems, client records, and reporting tools to monitor performance and guide decision-making.
-
Develops, manages, and monitors budgets for the sales and events function, ensuring responsible financial stewardship and strong return on investment.
-
Forecasts sales trends, analyzes market conditions, and establishes business goals to proactively guide sales efforts and resource planning.
-
Prepares and presents sales and performance reports to leadership to evaluate program effectiveness and support strategic planning.
-
Supports and encourages the development, training, and advancement of tribal member employees in alignment with Ko-Kwel Casino Resort Tribal Employment Preference policies.
-
Jump in where needed to support the team and keep things running smoothly. (Other duties as assigned)
-
Friendly and approachable attitude that helps guests (and the team) feel welcome and cared for every day.
-
BS in Marketing or an equivalent amount of formal education, certifications and work experience.
-
Five (5) years related sales experience. Experience must include catering, sales and hotel experience with a proven sales record.
- Prefer at least three (3) years supervisory experience.
-
MS Office experience required with Agilisys, INFOR HMS and Enterprise POS software a plus.
-
Must have experience in contract writing, budgeting and sales tracking.
-
Casino experience a plus.
-
Ability to work with large volumes of detail deadlines and pressure situations.
-
Comfortable communicating clearly and positively with both guests and teammates.
We've included the typical physical parts of the job here. If you need an accommodation to do the work, just let us know-we're here to support you. You'll need to be available to work weekends, holidays, and evenings when we are busy. During your shift, you'll stand for extended periods, and frequently walk, and use your hands to finger, handle or feel objects, tools or controls. Frequently sit. It is important to stay calm and make good decisions under pressure, especially when dealing with stressful situations or upset people. This is a quick summary of the main duties and requirements-it might not cover everything you could be asked to do.
Ko-Kwel Casino Resort is owned by the Coquille Indian Tribe. Team members are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.
