Top 44 Call center Jobs in Grayling Mi

Contact Center Team Lead (local only considered)
Renkim Corporation —Michigan
- From $21 an hour
- 8 hour shift
- Remote
- Bilingual
- Customer service
- Computer literacy
- Paid holidays
- Disability insurance
Quick Apply
Remote Medicare Insurance Agent
Alliant Insurance Services —Michigan
- $18.45 an hour
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Marketing
- Health insurance
- Dental insurance
Quick Apply
5d
Customer Service Representative - Retail
Hart Medical Equipment —Gaylord, MI
- Full-time
- High school diploma or GED
- Cleaning
- Home health
- Health insurance
Quick Apply
Member Service Representative (MSR)
North Central Area Credit Union —Houghton Lake, MI
- Full-time
- High school diploma or GED
- Computer skills
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
3d
B2B Sales & Cold Calling Specialist - $500+ Commission Per Sale
WILSON INNOVATIONS LLC —United States
- $30,000 - $150,000 a year
- Contract
- Remote
- English
- Mid-level
- Business development
- Work from home
- Flexible schedule
Quick Apply
9d

Discover related jobs

Based on your search for call center jobs.

Contact Center Team Lead (local only considered)
Renkim Corporation —Michigan
Provide U. S. and Canadian dealers and customers with prompt and efficient administrative and technical customer support in a professional manner, including…
From $21 an hour
Quick Apply
Remote Medicare Insurance Agent
Alliant Insurance Services —Michigan
Active Life and Health Insurance license in resident state. Respond to consumer inquiries through calls both inbound and outbound as well as internet inquiries;
$18.45 an hour
Quick Apply
5d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Customer Service Representative - Bilingual Preferred
Dawson —Columbus, OH
Answer high-volume inbound calls from individuals and families affected by disasters. Must pass lifetime criminal background and credit check (no current…
$23.39 an hour
5d
Bilingual Customer Service Representative
Dawson —Columbus, OH
Answer high-volume inbound calls from individuals and families affected by disasters. Must pass lifetime criminal background and credit check (no current…
$23.39 an hour
5d

Show more jobs in cities nearby

I want to receive the latest job alert for call center in grayling mi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center jobs near grayling mi

Customer Service Representative jobs in Gaylord, MI

Medicare Agent jobs in Michigan

Commissioner Of Accounts jobs in Fairfax, VA

Deputy Commissioner jobs in Austin, TX

Commissioner jobs in Dallas, TX

Commissioner jobs in Virginia

Building Commissioner jobs in Medina, OH

Medical Sales Representative jobs in Miami, FL

Medical Representative jobs in Bend, OR

Customer Service Representative jobs in Albuquerque, NM

Customer Service Representative jobs in El Paso, TX

Service Manager jobs in Missouri

Customer Service Representative jobs in Auburn, ME

Vanderbilt University Medical Center jobs in Tullahoma, TN

Community Renewal Team jobs in Hartford, CT

Contact Center Team Leader jobs in Boston, MA

Contact Center Team Leader jobs in San Juan, PR

Contact Center Team Leader jobs in Hazleton, PA

Financial Suit Team jobs in Remote

Contact Center Team Leader jobs in Orlando, FL

Contact Center Team Lead (local only considered)

Renkim Corporation
Michigan

Quick Apply

Job Details

Full-time
From $21 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance
Referral program

Qualifications

Bilingual
French
Computer operation
Customer service
Computer literacy
English
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Computer skills
Typing

Full Job Description

MUST BE LOCATED IN METRO DETROIT. NO OUT OF STATE APPLICANTS PLEASE. TRAINING IS DONE IN THE OFFICE AND ONE DAY IN OFFICE REQUIREMENT.

Must be available to work 8 am - 8 pm after training. Will work one Saturday a quarter. Serious and qualified candidates only.

RENKIM IS A 100% EMPLOYEE-OWNED COMPANY IN SOUTHGATE, MI. AFTER 1 YEAR OF EMPLOYMENT YOU BECOME AN OWNER AND ARE ELIGIBLE FOR COMPANY STOCK! COME JOIN OUR GREAT TEAM! We provide 15 PTO days in your first year (after 3 months of employment), 7 paid holidays and employer provided life insurance, short & long term disability insurance.

Job Summary:

Plans, directs, communicates and coordinates Contact Center activities in support of Field Service Actions as determined by client/project to ensure that goals or objectives are accomplished within SLA parameters. Provide U. S. and Canadian dealers and customers with prompt and efficient administrative and technical customer support in a professional manner, including processing requests via various contact channels, meeting defined metrics, and documenting incoming calls and web contacts concerning technical and/or administrative requests/issues.

Essential Duties:

· Provides direct specialized support for high profile programs.

· Assists in developing processes unique to Field Service Actions.

· Use additional resources and escalation points including diagnostic information, technical manuals, and call history log to find solutions for complex to high level issues; consult with Recall Analyst team members as necessary.

· Recommend changes to departmental policies and procedures to improve support services provided to the customer.

· Provide recommendations regarding the resolution of recurring problems. Assist in the formulation of problem-solving techniques for newly discovered issues.

· Using Ford RS&P guidelines aid in developing guidelines for financial and non-financial related damage approval based on specific Field Service Actions.

· Field, manage and provide dealer direction on escalated claiming concern inquiries, such as reopen/close requests or I002 rejections.

· Expert in using various Ford applications, for example FMCdealer, COPS, MMP, GCAMP, OWS and PTS.

· Handles escalated contacts from Agents, Contact Center Manager or client-related requests either written or verbal requests.

· Ensures SLA requirements are met by monitoring real time inbound calls and web contacts.

· Maintains ongoing expert knowledge of all active Ford Contact Center projects. Shared responsibility with Contact Center supervisory personnel to provide coverage of other Contact Center Team Leader’s during period of absences.

· Responsible for enforcing policies and procedures in absence of management personnel.

· Provides new and ongoing Contact Agent training and facilitates in huddles.

· Completes scheduled staff monitoring activities for evaluative and diagnostic purposes using side-by-side review; silent monitoring or inspecting closed web contacts.

· Must be punctual, have acceptable attendance record, and work overtime, when necessary. Must be able to work a flexible schedule which includes all hours of Contact Center operation.

· Responsible for the direction and coordination of assigned Contact Center Agents and Senior Contact Center Agents.

· Responsibilities include developing other Contact Center Agents or Senior Contact Center Agents, planning, assigning, and directing work.

· Must be punctual, have acceptable attendance record, and work overtime, when necessary. Must be able to work a flexible schedule which includes all hours of Contact Center operation.

· Hybrid remote work allowed as determined by Supervisor.

· Professional and respectful conduct and communication at all times in the workplace; and at work-related events.

· Sitting for long periods of time.

· Operate standard office equipment

· Able to see monitor and use keyboard/mouse.

· All other duties as assigned by Renkim Management.

Qualifications/Experience:

· Minimum high school diploma required.

· Associated degree desired or 4-6 years call center experience.

· Previous experience supporting customers through phone and email preferred.

· Strong problem solving, troubleshooting experience.

Required Skills/Abilities:

· Capability to read, write and comprehend instructions, short correspondence and memos.

· Ability to read, analyze and interpret general business procedures.

· Experience working in the automotive industry an asset.

· Highly organized, detail oriented and able to thrive in constant-changing environment.

· Ability to understand and communicate technical procedures as related to specific Field Service Actions.

· Exceptional verbal and written communication skills and ability to document troubleshooting reference materials.

· Manage and diffuse internal and external difficult situations.

· Work well with others in a constantly changing team environment.

· Fluent in English required.

· Strong computer and Internet skills.

· Strong Customer Service skills.

· Willingness and ability to quickly learn new processes.

· Ability to troubleshoot.

· Ability to advise and educate agents and customers in a way they can understand. Possess patience to work through technical issues.

· Ability to work with minimum supervision, to multi-task, problem-solve and to prioritize.

· Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals.

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 40.0 – 50.0 per week

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance

Shift:

8 hour shift

Education:

High school or equivalent (Preferred)

Experience:

Call Center: 2 years (Required)

Location:

Michigan (Required)

Work Location: Remote

Quick Apply

Refine Your Search

call center jobs in grayling mi

Contact Center Team Lead (local only considered)

Remote Medicare Insurance Agent

Customer Service Representative - Retail

Member Service Representative (MSR)

B2B Sales & Cold Calling Specialist - $500+ Commission Per Sale

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for call center in grayling mi

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected