Top 17 Customer service manager Jobs in Green Bay Wi

Manager, Customer Success
PracticeTek —Green Bay, WI
- $70,000 - $85,000 a year
- Full-time
- Remote
- Senior level
- 4 years
- Leadership
- Paid holidays
- Health insurance
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Sr. Manager, Customer Support Payments
PracticeTek —Green Bay, WI
- $100,000 - $120,000 a year
- Full-time
- Remote
- 5 years
- Office
- Senior level
- Paid holidays
- Health insurance
Quick Apply
Customer Service Manager
Paper Transport LLC —De Pere, WI
- Computer literacy
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
Customer Service Manager
Hobby Lobby —Green Bay, WI
- $20.15 - $21.15 an hour
- Full-time
- Computer literacy
- Team management
- Computer skills
- Paid holidays
- Disability insurance
5d
Director, Customer Success
PracticeTek —Green Bay, WI
- $130,000 - $150,000 a year
- Full-time
- Remote
- Analysis skills
- Mentoring
- Senior level
- Paid holidays
- Health insurance
Quick Apply
Full-Time Customer Service Supervisor
KOHLS —Green Bay, WI
- From $18.10 an hour
- Weekends as needed
- 18 years or older
- Writing skills
- Merchandising
10d
DMV Field Services Supervisor – Appleton
State of Wisconsin - Transportation —Appleton, WI
- $72,800 - $83,200 a year
- Online Application
- Customer service
- Mid-level
- Office
- Wellness program
- Paid holidays
11d
Supervisor, Customer Services
Envoy Air Inc. —Green Bay, WI
- Weekends as needed
- Background check
- 18 years or older
- English
Regional Service Manager
CASH DEPOT LTD —Green Bay, WI
- $30 an hour
- Overtime
- Clean driving record
- Ability to walk for extended periods
- Office
- Paid time off
Quick Apply
8d
Customer Experience Lead - Full Time
Burlington —Green Bay, WI
- $15.50 an hour
- Part-time
- Merchandising
- Mid-level
- Retail management
- Paid holidays
- Health insurance
7d
Member Experience Lead
VASA Fitness —Green Bay, WI
- $19.30 an hour
- Full-time
- Background check
- Customer service
- Mid-level
- Paid parental leave
- Health savings account
Quick Apply

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Sr. Manager, Customer Support Payments
PracticeTek —Green Bay, WI
Lead, coach, and develop a team of Payments Specialists by setting clear performance expectations, establishing operational KPIs, driving accountability, and…
$100,000 - $120,000 a year
Quick Apply
Manager, Customer Success
PracticeTek —Green Bay, WI
Whether you’re building products, supporting customers, or driving strategy, your journey with PracticeTek is full of opportunity.
$70,000 - $85,000 a year
Quick Apply

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Manager, Customer Success

PracticeTek -
Green Bay, WI

Quick Apply

Job Details

Full-time
$70,000 - $85,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Inclusive leadership practices
Managing clients in a customer support role
Team development
Customer support

Full Job Description

About PracticeTek

Stop scrolling-your dream job might just be here! At PracticeTek, we don’t do ordinary, we do bold ideas, big impact, and endless opportunities to grow. Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way. Imagine building solutions that actually change lives and reshape how healthcare works. That’s the vibe here: high-energy, high-impact, and 100% human. Ready to jump in? Let’s go!

We’re on a mission to revolutionize healthcare practices effortlessly and we live out our brand promise every day: being the Trusted Partner in retail healthcare. PracticeTek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide. Over the years, we’ve brought together the best-in-class platforms that serve the Chiropractic, Wellbeing, Vision and Dental providers and their patients; and we are united by one mission, to revolutionize retail healthcare practices effortlessly. Here, you’ll have the flexibility to contribute across multiple brands, each offering a unique path for growth. Whether you’re building products, supporting customers, or driving strategy, your journey with PracticeTek is full of opportunity.

We believe in showing up with consistent care, staying always ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision. These aren’t just words; they’re how we live, work, and make an impact together.

At PracticeTek, you’ll get to:

Shape the future of healthcare with technology solutions that are always evolving to meet real-world needs.

Team up with passionate, talented people who care deeply about patients, providers, and making a difference.

See your impact firsthand by helping practices deliver care that’s simpler, smarter, and better for everyone.

Grow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development.

For REMOTE roles, use this verbiage: We’re excited to consider remote candidates for this role! That said, if you’re based in Las Vegas, NV; Green Bay, WI; or San Diego, CA, you’ll enjoy a dynamic hybrid setup. spending three days each week collaborating in the office and the rest working from wherever you’re most productive.

Why You’ll Love It Here

As part of the TekTribe, you’ll enjoy:

Comprehensive health, dental, and vision coverage options

Wellness benefits that support lifestyle, behavioral health, and overall wellbeing

Flexible paid time off, sick time, and 10 company-paid holidays

401(k) plan with company match to help you build your future

Culture Committee driving initiatives that spark connection, fun, and belonging

A workplace powered by innovation, collaboration, and energy every day

What You’ll Do

Here’s how you’ll help us bring our mission to life and show up as a Trusted Partner:

Lead and develop a high-performing customer support team, ensuring consistent delivery of exceptional service and a seamless customer experience
Establish and optimize support processes that improve response times, resolution quality, and overall customer satisfaction
Partner cross-functionally with Product, Engineering, and Customer Success to resolve issues, escalate trends, and improve the customer journey
Monitor support metrics and team performance, proactively identifying opportunities to improve efficiency, quality, and scalability
Build a customer-centric culture that prioritizes clear communication, accountability, and continuous improvement

How Success is Measured

Here’s how we’ll know you’re making an impact and raising the bar:

Customer satisfaction (CSAT): 90% positive feedback
Average first response and resolution times meet or exceed defined SLAs
Support ticket backlog maintained within target thresholds
Hiring manager and cross-functional partner satisfaction: 4.5/5
Team performance against productivity and quality benchmarks

What You Bring

Your unique talents are what make you shine. For this role, success looks like:

4+ years of experience in customer support, with at least 1–2 years in a leadership or management role, preferably in a SaaS environment
Proven ability to lead, coach, and develop support teams in a fast-paced, high-growth environment
Strong understanding of support tools (e.g., Zendesk, Intercom) and ticketing workflows
Data-driven mindset with experience using metrics to improve team performance and customer outcomes
Excellent communication and problem-solving skills, with a focus on delivering a high-quality customer experience
Commitment to building inclusive teams and maintaining compliance with company policies and applicable regulations

Ready to Join?

If you’re excited to bring your ideas, energy, and expertise to a team that’s shaping the future of healthcare, we can’t wait to hear from you. Apply today and let’s make healthcare simpler, smarter, and Better.Together.

The Fine Print (That Really Matters)

At PracticeTek, we determine compensation by considering market data, internal equity, and each candidate’s skills and experience. For this position, we reasonably expect to pay between [68,000-85,000]. This role is also eligible for benefits, including health, dental, vision, paid time off, 401(k) with company match, and may be eligible for additional compensation such as bonuses or equity, as applicable.

PracticeTek is an Equal Opportunity Employer. We are committed to creating an inclusive environment where all employees feel valued and supported. All qualified applicants will receive fair treatment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, age, disability, veteran status, genetic information, marital status, uniformed service status, or any other characteristic protected under applicable law.

This job description is not a contract of employment and does not alter the at-will relationship between PracticeTek and its employees.

Quick Apply

Refine Your Search

customer service manager jobs in green bay wi

Manager, Customer Success

Sr. Manager, Customer Support Payments

Customer Service Manager

Customer Service Manager

Director, Customer Success

Full-Time Customer Service Supervisor

DMV Field Services Supervisor – Appleton

Supervisor, Customer Services

Regional Service Manager

Customer Experience Lead - Full Time

Member Experience Lead

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