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District Manager

Q&C -
Greencastle, IN

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Job Details

Full-time

Qualifications

Term negotiation
Employee relationship building
Vendor relationship management
Insurance for risk management
Supplier relationship management (SRM)
Food safety
Food service management

Full Job Description

Lead and coordinate operations by setting goals and objectives, in order to optimize the operation and earnings of OSC TX restaurants; Accountable for delivering the short- and long-term sales and profit results - through people development and improved restaurant operations. Provides leadership, coaching and strategic direction to their entire team. Collaborates with the Operations Director within marketplace to build sales, market share and profitability. Consistently demonstrates OSC TX Inc. values and leadership behaviors to build positive business relationships with key customers including District Managers, Suppliers, Customers and Office Staff.

Report to: Director of Operations/Market Manager
Supervise: Restaurant General Manager from several units

Principal Accountabilities:

In addition to following OSC TX Inc policies and procedures, principle accountabilities include, but are not limited to:

Develops a plan to drive the Strategic Agenda within the market where we operate Restaurants.
Provide organizational directions to deliver the short- and long-term sales and profit results – through people development and improving restaurant operations.
Provides leadership, coaching and strategic direction to the entire team.
Collaborates within marketplace to build sales, market share and profitability.
Consistently demonstrates OSC TX Inc. values and leadership behaviors to build positive business relationships with key customers including District Managers, Suppliers, Customers and Office Staff.
Manage the General strategic plans of the company (PAC, sales, earnings, OSAT, etc.) that affect Restaurant operations.
P&L Supervision & Control, comparing with the goals set at the beginning of the year (RTS – Road to Success).
Manage and coordinate the Restaurants Patch needs and requirements (infrastructure, equipment, staffing, purchase, etc.), to optimize the good functions and operations.
Authorize the expenditures in the patch/restaurants giving the necessary costs follow up to maintain under control the final results of his/her Patch.
Maintain up-to-date knowledge of Company best practices and improve the products and services that we provide.
Reach and maintain monthly and yearly sales target and profits established by the company, giving support, counseling and direction to the GM’s to operate the restaurants.
Analyze the operational and financial reports for each Restaurant in the Patch; and based on these, generate strategies and actions to reach the monthly and annual goals.

Operations Analysis

Collect and analyze business data concerning sales, staffing, revenue, customer service and expenditures.
Develop solution to organizational problems and inefficiencies.
Assist developing strategies and programs to solve organizational inefficiencies and maximize returns.
Demonstrates Customer-First Service by consistently observing restaurant operations, troubleshooting shift management, taking on-the-spot corrective actions, and recognizing successes.
Supports, develops and requires from General Managers to teach restaurant leadership teams to execute the restaurant systems that produce consistently high operation level.
Reviews, 800 number, Operational Reviews to assess trends/opportunities throughout the market and works with Staff to create and execute improvement plans.
Establishes processes and develops guidelines for General Managers to ensure that the restaurants properly execute local store marketing (LSM), promotions and the execution of new products and processes within the mini-market.

Business Results

Collaborates with the Regional Manager and financial team to develop the annual business plan for the market. Sets Profit Center targets.
Accountable for achieving all established business plan targets (sales and transaction growth, income growth).
Uses all information resources available (e.g. Restaurant data, 800 number, Operational Reviews, staffing, Operations Report, OSAT, P&L) to identify opportunities and threats to delivering business results and adjusts business plan tactics accordingly.
Accountable for creating a positive work environment to accomplish business results (increased customer counts, increased sales, increased profits, and outstanding restaurant skills).
Provides guidance and reviews with Market Manager on all reinvestment plans on an annual basis to include opening/purchasing restaurants, re-models, equipment purchases, etc.
Accountable for the G&A of their Restaurants.

People

Champions the People Promise by personally demonstrating, reinforcing and following-up on the 5 people drivers to gain commitment from District Managers, General Managers, Managers and Crew (People Drivers: Respect and Recognition; Resources to get the job done; Values and Leadership Behaviors; Competitive Pay and Benefits; Learning, Development and Personal Growth).
Establishes individual performance targets for General Managers and other direct reports. Ensures that the performance planning and assessment process is followed for all employees within the restaurants we supervise.
Completes the Development process with direct reports. Ensures that process is followed for all management employees within OSC TX, INC.
Mentors/sponsors high potential individuals, with emphasis on meeting staffing needs and diversity targets.
Leads the succession planning process and participates in performance calibration and talent review.
Ensures that people practices are followed (e.g., quality hiring, management targeted selection, shift certification, HR policies, labor laws, security and safety procedures).

Experience and Qualifications:

Undergraduate degree in Business or related area to Food and Beverage management
15-20 years Operations experience
10-15 years People Development experience
5-10 years’ experience and previous leadership role with/on major brands
Strategy and mobilization experience on the client
Knowledge of consumer research techniques
Strong communications and diplomacy skills
Conflict solving skills
Customer Recovery
Decisiveness
Develops and Maintains Budgets
Financial Concepts
Food Cost Systems Gathers and Uses Information
Knowledge of HR Policies/Systems
Leverages Resources
Local Store Marketing
Managing Insurance Risks
Negotiation and Conflict Resolution
Operational Systems Knowledge
Operational Expertise
Restaurant/Food Safety and Security
Uses Technology Appropriately
Vendor Management

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