CAREER OR JOB?
If you want a career, Rent-2-Own is the company for you!
We're a fast growing company and looking for the next ROCKSTAR... could it be you?
What kind of rockstar are we looking for? Someone who:
- Has management experience
- Has the drive to grow and succeed within the company
- Has the qualities a leader possess
- Is willing and eager to learn
- Is motivated, honest, and responsible
- Most importantly, is looking to join a FUN team
- Oh... and a valid drivers license is required :)
Here at Rent-2-Own, we don't just SAY we appreciate our employees, we put our money where our mouth is by offering:
- Kick butt monthly bonuses
- Regular pay increases
- Awesome benefits
- Paid time off for your Birthday
- Praise and recognition for all your hard work
- And MUCH more!!!!
Job Qualifications for Collections:
- Satisfactory work record and attendance.
- Willingness to work as a “Team Player”.
- Prior Customer Service / Retail experience.
- Valid State motor vehicle operator's license with evidence of safety and insurability within the guidelines of the insurer.
- Ability to convey a positive and professional image to customers and employees.
- Strong verbal communication, problem solving skills, writing, organizational, computer, internet, and phone skills.
- Willingness to work within the policies, procedures, collections laws, and ethics established by the Company
- Able to properly lift and repetitively maneuver all store products and equipment including but not limited to household furniture, appliances and electronics by using proper equipment and safe lifting techniques.
- The ability to maintain and organize computer and paper files.
- Must be dependable, reliable and mature enough to handle all types of monetary transactions, as well as other company assets such as equipment and vehicles in a safe, responsible and sensible manner.
Job Responsibilities for Collections:
- Customer Service
- Understands how the Rental Agreement works and is able to communicate to the customer as it pertains to their account.
- Maintains current knowledge of the account status of all assigned customer.
- Is diligent in the development and training of customers to achieve “on time” payment habits.
- Comfortable creating payment plans for customers to return to “on time” status
- Requests help for customers who may need it.
- Assists the customer with rental order forms and conducting proper order form verifications.
- Communicates with the customer with respect and professionalism in all forms of communication
- Daily Activities
- Consistently makes educated business and customer account decisions.
- Understands and can perform within the established RENT-2-OWN collections system and procedures.
- Delivers and picks-up products to and from the customer's home as needed in a safe and damage free manner.
- Performs preventive maintenance on delivery vehicles to ensure top and safe operating conditions.
- Safely operates the delivery vehicle following all laws, regulations and company procedures.
- Cleans products that have been returned
- Understands and utilizes pest preventative measures.
- Maintains a safe, clean, organized work area.
- Assists in maintaining the sales floor and back room, ensuring that product is safe, clean, and working properly.
- Follows all Company policies and procedures for customer approval standards, completing agreements, receiving monies and helping the Store Manager control inventory.
- Proper delivery & installation of rental merchandise.
- Performs daily functions as outlined by the Account Manager Schedule
- Receives product into the store by following the proper inventory receiving and transfer
Job Qualifications for Sales & Marketing:
- Satisfactory work record and attendance.
- Strong verbal communication, presentation, writing, organizational, computer, internet and phone skills.
- Good communication and problem-solving skills.
- Willingness to work as a “Team Player”.
- Must be dependable, reliable and mature enough to handle all types of monetary transactions.
- Willingness to work within the policies, procedures and ethics established by the company
- Able to properly lift and repetitively maneuver all store products and equipment including but not limited to household furniture, appliances and electronics by using proper equipment and safe lifting techniques.
- The ability to maintain and organize computer and paper files.
Job Responsibilities for Sales & Marketing:
- Customer Service
- Pursues ongoing product information to understand how the product will benefit the customer.
- Understands rental agreement terms and is able to clearly communicate with the customer.
- Performs thorough on-boarding for customers.
- Creates a positive experience for customers.
- Applies proper down payments and is an advocate for on-time payment habits.
- Assists the customers with rental order forms and conducts proper order form verifications.
- Completes the company’s daily solicitation as a minimum standard.
- Communicates with customers using the customer’s preferred means of communication.
- Sales Floor
- Maintains the sales floor ensuring that product is clean, working properly, priced and accessorized correctly.
- Is able to price individual products as well as combined (packaged) products under the direction of the Store Manager.
- Maintains the customer counter area in a safe, clean, organized condition.
- Cleans and repairs product as needed.
- Ensures that store follows current Store Readiness Appearance guidelines
- Asset Control
- Follows all Company policies and procedures for customer approval standards, recording sales, completing agreements, receiving monies and helping the Store Manager control inventory.
- Maintains confidential customer and store information within company procedures.
- The ability to maintain an accurate cash drawer as well as an accurate end of day bank deposit and documentation.
- Receives product into the store by following the proper inventory receiving and transfer procedures.
Job Responsibilities:
- Open to travel to nearby locations to assist when needed
- Learn various roles and functions of Rent-2-Own
- Assist with inventory control, merchandising, and store cleanliness
- Create sales/marketing plans to generate sales
- Establish plans for team and individual goals to be met
- Develop new and professional relationships with customers and help them manage their accounts successfully
- Maintain control during the collection process when customer's payments become late
- Meet daily, weekly, and monthly collection goals
- Provide outstanding customer service over the phone, at the counter, process customer payments, and handle customer complaints professionally
- Hitting sales goals each week
FUN FACT: We promote within 99.9% of the time
Here at Rent 2 Own, we get Nice Folks Nice Stuff, and we are looking to add some Nice Folks to our teams!
We hire GREAT and I have a feeling that might be YOU!
Feel free to visit www.r2o.com/career for more information about our amazing company!
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
