Job Title: Property Manager
Department: Compliance
Reports To: Compliance Specialist
Schedule: Full-Time, 40 hours per week.
Benefits:
Competitive benefits include (if eligible):
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Health Insurance – Employee portion of $97.50 per pay period
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Dental & Vision Insurance – 100% paid by Metropolitan Property Management
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Term Life, Short-Term Disability, Long-Term Disability, Critical Illness, Accident, and Hospital Indemnity Insurance – 100% paid by Metropolitan Property Management
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401(k) Retirement Plan – 100% employer match up to 7%
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Paid Time Off (PTO) Plan
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Exceptional Employee Recognition Program
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Paid Holidays – 30 days annually, including a paid day off for your birthday
Our Mission:
The combined mission of Metropolitan Housing and CDC and Metropolitan Property Management is to improve the overall quality of life for low to moderate income persons through comprehensive systematic and sustainable management efforts. With the attainable goal of helping people help themselves, we strive to ensure safe and affordable housing to our clients by providing the highest standards of professionalism, competence, and integrity, thereby helping them maintain their dignity. Our efforts are founded in faith-driven empowerment.
Position Summary:
The Property Manager, appointed by the Executive Director, reports directly to the Compliance Specialist and serves as the on-site representative and liaison between Metropolitan Property Management (MPM), tenants, maintenance staff, and contracted personnel. This position ensures the property’s continued upkeep, tenant satisfaction, and compliance with applicable regulations. The Property Manager promotes a safe, well-maintained, and supportive residential community that aligns with MPM’s mission and operational goals.
Essential Functions:
Administrative and Financial Management
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Collect all rents and charges, issue receipts, and ensure prompt deposits into designated accounts.
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Prepare and submit accurate monthly reports to the Compliance Department.
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Process EIV reports and ensure compliance with HUD regulations.
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Monitor delinquent payments, issue legal notices (e.g., 3-Day Pay or Vacate) under the direction of the Compliance Specialist and maintain accurate delinquency records.
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Request, review, and enter vendor invoices for accuracy prior to submission for payment.
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Maintain up-to-date on-site records and tenant files in accordance with MPM standards.
Property and Maintenance Oversight
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Identify, communicate, and assign work orders to technicians and vendors.
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Follow up with tenants post-repair to ensure satisfaction and resolution.
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Oversee preventive maintenance programs and facilitate quarterly or as-needed property inspections.
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Coordinate move-ins, move-outs, and unit readiness in accordance with occupancy standards.
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Maintain property aesthetics, safety, and compliance with OSHA laws and regulations.
Tenant Relations and Communication
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Act as MPM’s on-site representative to tenants and the public, maintaining professionalism at all times.
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Conduct tenant meetings, mediate disputes, and ensure ongoing resident engagement.
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Provide housing applications, explain the process, and maintain an active waiting list.
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Support and collaborate with the Supportive Service Coordinator, when applicable, to promote resident stability and empowerment.
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Communicate regularly with the Compliance Specialist regarding property operations, tenant issues, and improvement recommendations.
Leasing and Marketing
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Conduct property tours, process applications, and verify eligibility.
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Implement marketing strategies to attract and retain qualified tenants.
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Maintain full occupancy and manage waiting lists in compliance with fair housing laws.
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Participate in community events and networking opportunities relevant to MPM’s mission.
Compliance and Training
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Collaborate with the Compliance Specialist on lease violations, legal matters, and annual recertifications.
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Collect, calculate and submit documentation required for tenant certifications and compliance reports.
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Maintain required HUD and MPM trainings annually to remain current on housing regulations and operational standards.
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Remain on-call for 24-hour emergency response coverage as scheduled.
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Perform other duties as assigned by the Compliance Specialist or Executive Director.
Qualifications:
Required:
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Valid driver’s license.
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High school diploma or equivalent.
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Strong organizational, communication, and interpersonal skills.
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Demonstrated ability to problem-solve, advocate for residents, and deliver exceptional customer service.
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Proficiency with Microsoft Office applications (Word, Excel, Outlook).
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A willingness to maintain confidentiality and uphold MPM’s professional standards.
Preferred:
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Associate or bachelor’s degree in business, accounting, economics, or a related field.
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Minimum of 2 years in residential property management, affordable housing, or compliance-related environments preferred.
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Familiarity with HUD/Section 8 or other housing subsidy programs.
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Prior use of OneSite property management software.
Core Competencies:
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Integrity and Ethics – Upholds confidentiality and demonstrates honesty, fairness, and accountability in all actions and decisions.
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Customer Service – Provides professional, compassionate, and solution-oriented service to residents, vendors, and stakeholders.
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Communication – Clearly and effectively communicates with residents, staff, and leadership, both verbally and in writing.
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Organization and Time Management – Prioritizes multiple tasks, meets deadlines, and maintains accurate records and reports.
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Problem Solving and Decision Making – Identifies challenges, evaluates options, and implements practical, effective solutions.
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Attention to Detail – Ensures accuracy in financial records, compliance documentation, and resident files.
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Team Collaboration – Works cooperatively with the Compliance Specialist, Maintenance Technicians, and Supportive Services staff to achieve property and organizational goals.
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Compliance Awareness – Understands and adheres to HUD regulations, Fair Housing laws, and company policies to maintain full regulatory compliance.
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Adaptability – Remains flexible and professional in response to changing priorities, resident needs, and operational requirements.
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Professionalism – Represents Metropolitan Property Management with courtesy, reliability, and a strong commitment to the company’s mission and values.
