Top 19 Guest service agent Jobs in Greenville Sc

Guest Service Agent
AC Greenville —Greenville, SC
- English
- Hotel
- High school diploma or GED
Quick Apply
Guest Services Agent
Grand Bohemian Lodge Greenville —Greenville, SC
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Front Desk Associate
Fairfield Inn & Suites —Greenville, SC
- $16 - $18 an hour
- Part-time
- Sales
- Hotel
- High school diploma or GED
- Employee discount
Quick Apply
1d
Guest Service Agent
Drury Hotels Company LLC —Greenville, SC
- Up to $3,200 a year
- Part-time
- Cooking
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
11d
Front Desk-Guest Services
Parkway Plaza LLC —Greenville, SC
- From $15 an hour
- Full-time
- Hotel
- Entry level
Front Desk Agent
Marriott Greenville —Greenville, SC
- Part-time
- Ability to walk for extended periods
- Computer literacy
- Basic math
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
EMBASSY SUITES OF GREENVILLE DOWNTOWN —Greenville, SC
- Hotel
- Ability to lift 50 pounds
- Front desk
- Health insurance
- Dental insurance
Quick Apply
4d
Guest Services Supervisor
Grand Bohemian Lodge Greenville —Greenville, SC
- Full-time
- Merchandising
- Mid-level
- Hotel
1d
Night Auditor
Doubletree by Hilton Woodruff Rd —Greenville, SC
- $16 - $18 an hour
- Part-time
- Background check
- Hotel
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
14d
Front Desk Agent
Hyatt Place Greenville Downtown —Greenville, SC
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
PM Front Desk Supervisor
Doubletree by Hilton Woodruff Rd —Greenville, SC
- $16 - $18 an hour
- Full-time
- Background check
- Mid-level
- Microsoft Office
- Health savings account
- Health insurance
Quick Apply
14d
Full Time Hotel Front Desk Associate
Comfort Suites Greenville —Greenville, SC
- $13 - $16 an hour
- Full-time
- Hotel
- Organizational skills
- Computer skills
- Employee discount
- Professional development assistance
Quick Apply
5d
Night Auditor
Grand Bohemian Lodge Greenville —Greenville, SC
- Overnight shift
- Computer literacy
- Hotel
- High school diploma or GED
- Employee discount
Bellperson Part Time
Grand Bohemian Lodge Greenville —Greenville, SC
- Part-time
- Hotel
- High school diploma or GED
- Driver's License
Front Desk Agent
Residence Inn Greenville Spartanburg Airport —Greenville, SC
- $15 an hour
- Overnight shift
- Hotel
- Entry level
- Health insurance
- Tuition reimbursement
Quick Apply
4d
Night Auditor
DoubleTree Greenville —Greenville, SC
- Full-time
- Background check
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Bellperson Full Time
Grand Bohemian Lodge Greenville —Greenville, SC
- Full-time
- Hotel
- High school diploma or GED
- Driver's License
Assistant General Manager
INNKEEPER MOTOR LODGE WEST INC —Duncan, SC
- Weekends as needed
- Background check
- Sales
- Mid-level
Quick Apply
11d

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Grand Bohemian Lodge Greenville —Greenville, SC
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Guest Service Agent

AC Greenville
Greenville, SC

Quick Apply

Job Details

Qualifications

English

Full Job Description

Job Purpose

The beautiful new AC Hotel by Marriott Greenville Downtown is seeking a Guest Service Agent. The primary purpose of the Guest Service Agent is to greet and serve guests in a professional, gracious manner. Register guests; provide prompt and courteous service to the guest throughout their stay, resolve guest problems, close guest accounts upon check out and offer fond farewell to guests.

Essential Job Functions

Greet guests immediately with a friendly, sincere welcome. Maintain eye contact with guest. Use a positive, clear speaking voice, listen to guest requests and respond with appropriate action.
Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible, and ensure that staff does the same. Maintain and provide accurate information on and promote hotel facilities.
Maintain cash bank per accounting guidelines. Comply with all accounting procedures.
Maintain effective communication within Front Office and related departments, and with all hotel departments. Stay aware of issues relating to front office and general hotel operations. Attend meetings as scheduled. Apprise management of any concerns or suggestions.
Adhere to safety, security and emergency procedures, react appropriately during emergency situations, and act promptly to correct hazards. Adhere to security procedures on the handling of guest room keys, the protection of guest related information and conduct weekly inventory of guest room keys.
Understand and operate front office telephone, computer systems, and equipment such as ten key adding machine, facsimile machines, etc.
Promptly complete registration process, input and retrieve information from computer, confirm pertinent information including number of guests, method of payment and length of stay, select guest room based upon guest needs/request, nonverbal confirmation of room number and rate, provide key folder containing guest room key (and club key if applicable), certificate and coupons as appropriate. Close out guest accounts at time of check out. Properly file and retrieve registration cards.
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change, and balance assigned cash bank. Post charges to guest rooms and house accounts using the computer. Process payments per established procedures.
Promptly answer the telephone using positive, pleasant tone of voice and following the established verbiage. Input messages into the computer. Retrieve messages and communicate the content of messages to guests.
Listen to and promptly act to resolve guest problems and complaints. Authorize revenue allowances to remedy problems only after other alternative solutions have failed and appropriately document the solution/remedy. Apprise management of all guest complaints/problems; including those that have been resolved.

Experience/Education

High school diploma or general education degree or equivalent combination of education and experience required. Must speak, read, and understand English.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment

Experience

Preferred

1 - 2 years: Hotel front office customer service experience.

Education

Preferred

High School or better

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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