Top 9 Sr csr Jobs in Greenwood In

Sr CSR
Vertical Cold Storage LLC —Indianapolis, IN
- $23 - $25 an hour
- Overtime
- Microsoft Outlook
- English
- Mid-level
- Health insurance
- Paid time off
Quick Apply
3d
Sr Customer Care Rep
Amcor —Indianapolis, IN
- Full-time
- 5 years
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health savings account
Quick Apply
13d
Sr Manager, Managed Library Services
Copyright Clearance Center —Indianapolis, IN
- $95,000 - $105,000 a year
- Full-time
- Remote
- 3 years
- Bachelor's degree
- Continuous improvement
Quick Apply
Senior Customer Service Representative
TruGreen Limited Partnership —Indianapolis, IN
- $31,819 - $58,865 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
- Health insurance
- Dental insurance
Quick Apply
Sr. Technical Services Representative
LATICRETE International, Inc. —New Palestine, IN
- Full-time
- Microsoft Excel
- Microsoft Outlook
- DevOps
- AD&D insurance
- Paid holidays
Quick Apply
5d
Senior Supervisor, Sales Support
Allison Transmission, Inc. —Indianapolis, IN
- Full-time
- 5 years
- Public speaking
- Analysis skills
- Wellness program
- Paid parental leave
Global Tax Technology Customer Success and Strategy Leader, Senior Manager
Deloitte —Indianapolis, IN
- 5 years
- Research
- Travel

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Seasonal Sr. Coordinator, Customer Support (Central Ohio)
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7d
Sr. Client Manager - Employee Benefits
Gallagher Benefit Services —Dublin, OH
How you'll make an impact. Proficient in using technology as a tool to maximize productivity and quality. Lead the renewal process, delivering high-quality…
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Sr CSR

Vertical Cold Storage LLC -
Indianapolis, IN

Quick Apply

Job Details

Full-time
$23 - $25 an hour
3 days ago

Benefits

Health insurance
Paid time off
401(k) matching
Referral program

Qualifications

Computer operation
Microsoft Outlook
English
High school diploma or GED

Full Job Description

2ND Shift: Monday through Friday 4pm to 12:30am with expected OVERTIME as needed on Saturdays and/or Sundays

Are you an experienced customer service professional, then Vertical Cold Storage is looking for you to join our team as a Customer Service Representative!

Vertical Cold Storage is a leader in our industry, as well as an employer of choice because not only do we offer a competitive wage, but we offer a competitive benefits package that includes health and welfare benefits, 401k match, PTO, referral bonus and more.

Why Vertical Cold Storage needs you:

We need you to be responsible for customer satisfaction of assigned account activity ensuring transactions are processed accurately, timely, and within the Vertical Cold Storage established processes and procedures.

Essential Duties and Responsibilities:

Act as liaison between the warehouse and the customer. Maintain excellent working relationship with customers by responding to all inquiries, processing orders and handling complaints in a prompt, courteous and effective manner. Report any customer feedback to management including any sign of dissatisfaction.
Check drivers in/out and assign door in coordination with dock operation. Notify warehouse of arrival and schedule.
Ensure receipts for product are accurately entered in system following Vertical Cold Storage processes and procedures and customer instructions.
Finalize receipts to confirm counts match or discrepancy are verified and documented and product is accurately located in system.
Validate orders are accurately entered in accordance with Vertical Cold Storage processes and procedures as well as customer instructions and effectively communicated to warehouse staff and all affected personnel.
Ensure product is allocated to orders in line with customer’s instructions and have been properly processed and shipped from WMS system.
Follow Vertical Cold Storage procedures ensuring customer is accurately billed for service in a timely fashion based on Vertical Cold Storage established tariff rates and any negotiated rates in effect for the customer.
Resolve problems by clarifying and determining issues, selecting and explaining the best solution to resolve issues, expediting correction or adjustment, and follow up to ensure resolution.
Prepare reports by collecting, analyzing, summarizing, and distributing information per customer and/or Vertical Cold Storage procedures.
Operate multiple phone line system ensuring expedient and courteous response.
Maintain inter and intra-departmental workflow by fostering a spirit of cooperation.
Maintain a safe working environment by following safety rules and regulations.
Support assigned duties of management to assist in the business of the facility

Job Qualifications - Education and Experience:

High school diploma or its equivalent
2-3 years customer service or warehouse office experience
Prior warehouse/distribution experience preferred
Strong computer skills in Word, Excel, Outlook
Attention to detail
Problem solving abilities
Excellent communication skills with ability to read and write English

Physical Requirements:

Ability to sit for extended periods of time
Frequently required to bend, twist, use hands to finger, reach with hands and arms.
Occasional lifting of up to 20 pounds

Quick Apply

Refine Your Search

sr csr jobs in greenwood in

Sr CSR

Sr Customer Care Rep

Sr Manager, Managed Library Services

Senior Customer Service Representative

Sr. Technical Services Representative

Senior Supervisor, Sales Support

Global Tax Technology Customer Success and Strategy Leader, Senior Manager

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