Top 32 Help desk support Jobs in Greer Sc

Specialist I, Service Desk
Resurgent Capital Services —Greenville, SC
- Weekends as needed
- High school diploma or GED
- Analysis skills
- Communication skills
Senior IT Help Desk Analyst
Tech-24 A Commercial Food Service Repair Company Inc —Greenville, SC
- $28 - $32 an hour
- Weekends as needed
- Windows
- Microsoft Office
- 3 years
- Paid holidays
- Disability insurance
Quick Apply
11d
IT Support Specialist - Greenville
HarperGC —Greenville, SC
- Full-time
- Construction site
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
IT Support Specialist
Spartanburg County Public Libraries —Spartanburg, SC
- $43,388 a year
- Full-time
- Office
- Windows
- High school diploma or GED
IT Systems Support Technician
First Call —Greenville, SC
- $20 - $25 an hour
- Weekends as needed
- Mid-level
- Office
- US work authorization
Quick Apply
7d
IT Support Services II - Help Desk
Courser —Greenville, SC
- Full-time
- Computer science
- Azure
- Computer Science
- Paid parental leave
- Health insurance
IT Support Analyst
International Vitamin Corporation —Greenville, SC
- Full-time
- Computer science
- Computer Science
- Mid-level
Customer Service Representative (Temp.)
Sage Parts —Greenville, SC
- $24 - $36 an hour
- Temporary
- Microsoft Word
- Background check
- Spanish
Quick Apply
12d
IT Support Specialist
9Round —Simpsonville, SC
- $50,000 - $55,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Writing skills
- Paid parental leave
- Paid holidays
Quick Apply
11d
SERVICE DESK TECHNICIAN - UPSTATE SC GRVL/SPTBG AREA
Cantey Technology Consulting, LLC —Spartanburg, SC
- Full-time
- Research
- Mid-level
- Ability to sit for extended periods
- Mileage reimbursement
- Paid holidays
Information Systems Specialist
Cliffs Club Services, LLC —Travelers Rest, SC
- Full-time
- Mid-level
- Windows
- Ability to lift 50 pounds
- Paid parental leave
- Paid holidays
Quick Apply
IT Operations Technician
Patriot Healthcare —Easley, SC
- Monday to Friday
- Mid-level
- Microsoft Office
- Ability to lift 50 pounds
- Mileage reimbursement
- Health savings account
Quick Apply
2d
Customer Support Representative - Water Industry Experience required
Fresh Water Systems, Inc. —Greenville, SC
- $23 - $28 an hour
- Full-time
- Bachelor of Science
- Mid-level
- Office
Quick Apply
NOC Technician - Asheville, NC
DartPoints —Greenville, SC
- Weekends as needed
- Background check
- High school diploma or GED
- Ability to lift 50 pounds
- Disability insurance
- Life insurance
Quick Apply
End User Technology Analyst
Ortec Inc. —Easley, SC
- Computer Science
- Research
- Mid-level
- Mileage reimbursement
- AD&D insurance
Quick Apply
21h
Consultant, CPSI/TruBridge
Ovation Healthcare —Welcome, SC
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- 4 years
Enterprise Applications Engineer (Greenville, SC)
Benchmark Makers —Greenville, SC
- Email
- Computer Science
- 5 years
- Mid-level
Service Desk Technician
Global Lending Services —Greenville, SC
- Full-time
- Computer Science
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
Senior Enterprise Applications Engineer (Greenville, SC)
Benchmark Makers —Greenville, SC
- Email
- Computer science
- Computer Science
- Office

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Senior IT Help Desk Analyst
Tech-24 A Commercial Food Service Repair Company Inc —Greenville, SC
CompTIA Network+ certification or equivalent is a plus. Provide Tier 1 and Tier 2 IT support for all employees on-site and remote across Microsoft business…
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Quick Apply
11d
Specialist I, Service Desk
Resurgent Capital Services —Greenville, SC
The Specialist I acts as the first point of contact for users experiencing technical issues, providing remote assistance via telephone to diagnose, troubleshoot…

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Specialist I, Service Desk

Resurgent Capital Services -
Greenville, SC

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Job Details

Full-time

Qualifications

High school diploma or GED

Full Job Description

About Us

Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new type of asset receivables company. One with a commitment to superior service and a personal touch with every interaction. We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things the right way is a sustainable business model. We want you to feel like your work has an impact and makes a difference every day. Join us as we develop strategies for change and transform the trajectory of your career!

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Summary

The Specialist I acts as the first point of contact for users experiencing technical issues, providing remote assistance via telephone to diagnose, troubleshoot, and resolve hardware, software, mobile devices, and network problems. The Specialist requests for assistance from various sources via telephone, email, and in person by creating, triaging, escalating or completing requests and issues to support customers. You will employ an advocate of the customer’s attitude to keep end users informed on the status of requests and issues. This position reports to the Sr. Manager of Desktop Support.

Roles & Responsibilities

Through remote and/or in-person techniques, provide end user solution, work-around, or escalation process as determined by a review of the case details and/or interaction with the end-user while communicating with the end-user using an “advocate of the customer” approach, which would include post-resolution follow-up, to complete requests and resolve issues to the end user’s satisfaction and understanding.
Monitor case management system for cases assigned to queues; triage and process based on a variety of factors including but not limited to urgency, priority, affected system and number of affected users.
Collaborates with other staff and leadership team members to facilitate a resolution as needed.
Identify and escalate complex, unresolved issues to next level support.
Perform account management functions including, but not limited to, unlocking user accounts, re-enabling computer accounts, password resets, and user identity verification.
Access software updates, drivers, knowledgebases and frequently asked questions or Internet resources to fulfill requests and resolve issues.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on and remote fixes at the desktop level, including installing and upgrading software, installing hardware and configuring systems and applications.
Modify local workstation configurations and settings, per approved processes, to complete requests and resolve issues.
Deploy, or retrieve, equipment for provisioning, deprovisioning and transfer cases to meet critical deadlines.
Deploy and dispose of computer equipment per organizational standards and guidelines.
Maintain inventory of hardware and software in the Asset Management system.
Interact with and support facilities manager regarding furniture installations and reconfigurations.
Acquire the certification(s) to self-dispatch parts and request technical support.
Help Desk Phone support as needed.
Other duties as assigned.

Skills & Qualifications

Good understanding of computer systems, mobile devices and other tech products; including, but not limited to:
Experience with desktop and Active Directory.
Extensive application support experience with Microsoft Office.
Understanding of VPN technologies for remote user support.
Understanding of A/V and videoconferencing equipment and capable of testing, troubleshooting and supporting hardware and software.
Understanding of wiring closets, patch panels and experience with testing and terminating network cabling.
Understanding of basic network terminology & technology such as IP addressing.
Typically, in a call center or office environment (or remote/home office).
Constant use of telephone systems, computers, and remote management software.
Schedule will require shift work, including evenings, weekends, or on-call rotations.
Working knowledge of a range of diagnostic utilities.
Clear, patient, and professional verbal communication skills to guide users.
Good written oral communication and interpersonal skills, with a focus on rapport building, listening and questioning skills.
Strong documentation skills.
Ability to work independently as well as part of a collaborative team.
Ability to analyze and problem solve.
Ability to conduct independent investigation for case analysis and resolution.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Ability to deliver results with minimal oversight.
Ability to understand, comply with, and apply all privacy and security policies and guidelines.

Educational Requirements

High School Diploma required
Help Desk Institute (HDI) Desktop Support Center Analyst, preferred but not required
A+ certification preferred not required

Resurgent is an Equal Opportunity employer that is fueled by our diverse and inclusive work environment. Are you excited about this opportunity, but your skills and experience aren't an exact match? We encourage you to apply anyway! You may be just the person we are searching for to fill this or another position. We would love to consider you for the Resurgent team!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

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Refine Your Search

help desk support jobs in greer sc

Specialist I, Service Desk

Senior IT Help Desk Analyst

IT Support Specialist - Greenville

IT Support Specialist

IT Systems Support Technician

IT Support Services II - Help Desk

IT Support Analyst

Customer Service Representative (Temp.)

IT Support Specialist

SERVICE DESK TECHNICIAN - UPSTATE SC GRVL/SPTBG AREA

Information Systems Specialist

IT Operations Technician

Customer Support Representative - Water Industry Experience required

NOC Technician - Asheville, NC

End User Technology Analyst

Consultant, CPSI/TruBridge

Enterprise Applications Engineer (Greenville, SC)

Service Desk Technician

Senior Enterprise Applications Engineer (Greenville, SC)

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