IT Systems Support Technician
First Call —Greenville, SC
- $20 - $25 an hour
- Weekends as needed
- Mid-level
- Office
- US work authorization
Quick Apply
7d
IT Support Specialist
9Round —Simpsonville, SC
- $50,000 - $55,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Writing skills
- Paid parental leave
- Paid holidays
Quick Apply
11d
Specialist I, Service Desk
Resurgent Capital Services —Greenville, SC
- Weekends as needed
- High school diploma or GED
- Analysis skills
- Communication skills
Senior IT Help Desk Analyst
Tech-24 A Commercial Food Service Repair Company Inc —Greenville, SC
- $28 - $32 an hour
- Weekends as needed
- Windows
- Microsoft Office
- 3 years
- Paid holidays
- Disability insurance
Quick Apply
11d
IT Operations Technician
Patriot Healthcare —Easley, SC
- Monday to Friday
- Mid-level
- Microsoft Office
- Ability to lift 50 pounds
- Mileage reimbursement
- Health savings account
Quick Apply
2d
IT Support Specialist
Spartanburg County Public Libraries —Spartanburg, SC
- $43,388 a year
- Full-time
- Office
- Windows
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
11d
IT Support Analyst
International Vitamin Corporation —Greenville, SC
- Full-time
- Computer science
- Computer Science
- Mid-level
Service Desk Technician
Global Lending Services —Greenville, SC
- Full-time
- Computer Science
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
SERVICE DESK TECHNICIAN - UPSTATE SC GRVL/SPTBG AREA
Cantey Technology Consulting, LLC —Spartanburg, SC
- Full-time
- Research
- Mid-level
- Ability to sit for extended periods
- Mileage reimbursement
- Paid holidays
IT Support Specialist - Greenville
HarperGC —Greenville, SC
- Full-time
- Construction site
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
IT Support Services II - Help Desk
Courser —Greenville, SC
- Full-time
- Computer science
- Azure
- Computer Science
- Paid parental leave
- Health insurance
End User Technology Analyst
Ortec Inc. —Easley, SC
- Computer Science
- Research
- Mid-level
- Mileage reimbursement
- AD&D insurance
Quick Apply
17h
NOC Technician - Asheville, NC
DartPoints —Greenville, SC
- Weekends as needed
- Background check
- High school diploma or GED
- Ability to lift 50 pounds
- Disability insurance
- Life insurance
Quick Apply
Technical PM / Senior Technical Consultant (Remote)
Govcio LLC —United States
- $175,000 - $185,000 a year
- Full-time
- Remote
- 11+ years
- AWS
- Analysis skills
21h
Technical Program Manager
Source Intelligence —United States
- $65,000 - $70,000 a year
- Full-time
- English
- Continuous improvement
- Team management
- Health savings account
- Health insurance

Related jobs to explore

Based on your search for it help desk support

IT Support Specialist
Spartanburg County Public Libraries —Spartanburg, SC
Driver’s license valid in the State of South Carolina with the ability to drive to other libraries. Excellent communication and interpersonal skills with the…
$43,388 a year
Quick Apply
11d
IT Support Specialist
9Round —Simpsonville, SC
Associate’s or bachelor’s degree in information technology, computer science, or a related field preferred. Ability to communicate technical concepts clearly…
$50,000 - $55,000 a year
Quick Apply
11d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Information Technology Specialist
Omni One —Columbus, OH
Strong troubleshooting skills for network, hardware, software, and peripherals. Assist in selecting, acquiring, and installing new or updated software and…
$70,000 - $75,000 a year
Quick Apply
9d
Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Involves user support on software and hardware from base offices or on-site and field desktop locations (main campus, regional sites, medical facilities).
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for it help desk support in greer sc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it help desk support jobs near greer sc

IT Systems Support Technician

First Call -
Greenville, SC

Quick Apply

Job Details

Full-time
$20 - $25 an hour
7 days ago

Qualifications

Desktop computer repair
Authentication
Endpoint Security
Knowledge management
IT user and group management
Linux support
Wireless networking
Data permissions
Phone communication
Procedural guides
Laptop (troubleshooting support)
IT system monitoring
Peripheral setup
Software implementation
Hardware maintenance
IT security awareness training implementation
Equipment troubleshooting
Operating system updates
Mid-level
Incident Escalation
Software installation
Multi-factor authentication (MFA) implementation
User training (technical support)
Patch management
Associate's degree in information technology
Internal employee customer service
Computer hardware
Task prioritization
Desktop (troubleshooting support)
Computer management

Full Job Description

Location: Greenville, SC

Position Type: Full-time, Onsite

About FirstCall

FirstCall is a 24/7 mission-critical dispatch center based in Greenville, South Carolina, serving clients nationwide. Our highly trained team manages urgent and complex issues that our clients do not have the time or capacity to handle, making us a trusted extension of every organization we represent.

Using client-specific protocols, proprietary software, and advanced technology, we manage field operations through calls, emails, alarms, and system alerts. Our team acts quickly and decisively to meet demanding service levels and narrow dispatch windows.

At FirstCall, our work carries weight. We help keep communities safe, operations moving, and, at times, lives intact. We move fast, care deeply, and take full ownership of every request. When mistakes happen, we acknowledge them, correct them, and learn from them.

Dispatching can be demanding and often thankless, but no one at FirstCall does it alone. Our team supports one another, our leaders are committed to helping employees grow, and accountability is rooted in pride—not blame. Together, we turn every mission into excellence and save the day once again.

About the Position

FirstCall is seeking an IT Systems Support Technician to provide hands-on technical support within our fast-paced, mission-critical environment. This role serves as the first point of contact for employees experiencing hardware, software, access, telephone, or network issues.

The ideal candidate is dependable, solutions-focused, comfortable learning new technology, and able to remain calm when technical issues affect time-sensitive operations. Because FirstCall operates 24/7, this position requires flexibility and participation in an after-hours on-call rotation.

Key Responsibilities

User Support and Troubleshooting

Provide first-line technical support to call center agents and other staff for hardware, software, telephone, and network issues.
Respond promptly to helpdesk tickets and requests received by phone or in person.
Assist with password resets, account unlocks, permissions, and general access issues.
Support VoIP and softphone applications, call center systems, and related tools.
Troubleshoot common technical issues and escalate more complex concerns when appropriate.

Hardware and Software Management

Set up and configure desktops, laptops, headsets, and peripheral devices for new employees.
Install, update, and maintain operating systems, applications, and antivirus software.
Maintain an accurate inventory of IT equipment and ensure devices are properly assigned and tracked.
Assist with equipment replacement, maintenance, and troubleshooting.

Systems Administration

Assist with managing Active Directory accounts, Microsoft 365, user permissions, and access across additional platforms.
Perform basic server maintenance and troubleshooting, including backups, updates, and reboots, with supervision as needed.
Monitor system health, storage capacity, and network availability.
Help maintain reliable access to the systems employees need to perform their work.

Network and Security Support

Help maintain reliable network connectivity for devices throughout the office.
Support endpoint security requirements, including system patching, antivirus protection, and multifactor authentication.
Identify and escalate complex network, system, or security issues to senior IT staff or outside vendors.
Promote compliance with established IT and cybersecurity practices.

Documentation and Training

Document common troubleshooting steps, technical procedures, and recurring solutions.
Maintain accurate knowledge-base articles, checklists, and IT documentation.
Train employees on IT best practices, security awareness, and proper equipment usage.
Help employees become more confident and effective when using company technology.

Projects and Additional Responsibilities

Participate in an after-hours on-call rotation.
Support system upgrades, migrations, new software implementations, and other IT projects.
Coordinate with IT leadership, employees, and vendors to resolve technology-related concerns.
Perform other duties and technology-related tasks as assigned by the IT Manager.

Skills and Qualifications

Strong problem-solving and troubleshooting skills.
A customer-service mindset with effective verbal and written communication skills.
Ability to prioritize competing needs and work with minimal supervision.
Self-motivation and the ability to learn new systems and technologies independently.
Familiarity with Windows desktop, Windows Server, Linux operating systems, and Microsoft 365.
Basic understanding of networking concepts, including IP addresses, DNS, and Wi-Fi.
Basic knowledge of user account management, including Active Directory, email accounts, access permissions, and multifactor authentication.
Ability to follow established documentation and procedures and recognize when an issue should be escalated.
Previous IT support, helpdesk, or internship experience is preferred but not required.
An associate degree in information technology, relevant certifications such as CompTIA A+ or Network+, or equivalent hands-on experience is a plus.

Position Requirements

Ability to work full-time onsite at FirstCall’s Greenville, South Carolina, office.
Availability during standard business hours, with flexibility to work evenings, weekends, or holidays when needed.
Willingness to participate in an after-hours on-call rotation.
Reliable transportation to and from the office.
Ability to lift and move equipment weighing up to 100 pounds.
Legal authorization to work in the United States.

If you are a dependable problem-solver who enjoys helping others and wants your work to make a meaningful impact, we invite you to apply and become part of the FirstCall team.

Quick Apply

Refine Your Search

it help desk support jobs in greer sc

IT Systems Support Technician

IT Support Specialist

Specialist I, Service Desk

Senior IT Help Desk Analyst

IT Operations Technician

IT Support Specialist

IT Support Analyst

Service Desk Technician

SERVICE DESK TECHNICIAN - UPSTATE SC GRVL/SPTBG AREA

IT Support Specialist - Greenville

IT Support Services II - Help Desk

End User Technology Analyst

NOC Technician - Asheville, NC

Technical PM / Senior Technical Consultant (Remote)

Technical Program Manager