Top 5 Customer relations specialist Jobs in Groton, Ct

Call Center Quality Assurance Specialist
Dime Bank —Norwich, CT
- Full-time
- Mid-level
- Bachelor's degree
- Mentoring
Quick Apply
Territory Sales Representative / Restaurant Specialist - Norwich, CT
SpotOn —Norwich, CT
- $120,000 - $275,000 a year
- Full-time
- Remote
- Mid-level
- US work authorization
- 2 years
- Commuter assistance
- Paid parental leave
Quick Apply
10d

Related jobs to explore

Based on your search for customer relations specialist

Patient Relations Specialist
Yale New Haven Health —New Haven, CT
Works effectively and competently with a diverse patient and staff population and responds to patient and staff calls for assistance.
Employee Relations Specialist
Middlesex Health —Middletown, CT
Minimum Education: A bachelor’s degree (preferably in human resources, business, public administration or related field). Hours: 40 hours per week.

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Customer Relations Specialist
Byers Auto Group —Columbus, OH
Make follow up customer service calls to past service customers. Software Literacy: Comfort with CRM systems, databases, and standard office tools.
$20 - $22 an hour
Quick Apply
Workplace Solutions - Quality Assurance Specialist (Service Desk)
JPMorganChase —Columbus, OH
The QA Specialist will monitor inbound/outbound calls and written interactions (email/tickets) to evaluate professionalism, technical accuracy, customer service…

Show more jobs in cities nearby

I want to receive the latest job alert for customer relations specialist in groton, ct

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer relations specialist jobs near groton, ct

Territory Representative jobs in Santa Cruz, CA

Territory Representative jobs in Hagerstown, MD

Sales Development Representative jobs in Salt Lake City, UT

Pharmaceutical Sales Representative jobs in Maryland

Territory Representative jobs in Virginia Beach, VA

Customer Service Representative jobs in Phoenix, AZ

Territory Representative jobs in Providence, RI

Accounts Receivable Specialist jobs in Phoenix, AZ

Quality Assurance jobs in Richmond, VA

Quality Assurance Specialist jobs in Illinois

Quality Inspector jobs in Detroit, MI

Quality Assurance Specialist jobs in Buffalo, NY

Quality Assurance Specialist jobs in Clearwater, FL

Quality Assurance Specialist jobs in Charleston, SC

Remote Quality Assurance jobs in Michigan

Call Center Quality Assurance Specialist

Dime Bank -
Norwich, CT

Quick Apply

Job Details

Full-time

Qualifications

Non-technical user support
Computer operation
Financial sales
Customer relationship building
Client rapport building
Financial product expertise
Sales leadership
Technical Proficiency

Full Job Description

Position Summary: Responsible for the effective day to day delivery of the Bank’s products and services via the Solution Center delivery channel. Focuses on monitoring calls, chats, or emails, reviewing procedures for compliance, and providing feedback to agents for improvement. Leads daily operations, mentors agents, and often handles escalations, but does not have formal HR disciplinary authority. Handles customer requests, inquiries and complaints. Provides training and skill building to the team. Plays a key role in solidifying the Bank’s position of becoming our customer’s primary financial institution, by maximizing opportunities to sell products and services to customers while providing outstanding customer service to build customer satisfaction, loyalty and depth of relationship.

Essential Functions:

Responsible for performing a broad variety of customer requests received over the phone and internet. Expectation is to be in the queue to assist with inbound and outbound calls.
Manages daily operations, activity, performance and customer satisfaction by coaching monitoring calls, handling escalations ensuring team goals (call times, quality of calls) are meeting the Bank’s designated metrics. Responsible for maintaining high standards and ensuring smooth workflow while resolving complex customer issues.
Conducts training and onboarding of new team members. This includes continued training and skill building of current team members utilizing monthly meetings on product knowledge, procedures, sales, referrals and other skill builders as needed.
Delivers outstanding service to both internal and external customers that meets or exceeds the Bank’s service goals.
Monitors Customer Solutions Center sales and service standards and reports such on a continual basis.
Leads the CSC through daily tasks and monitors message center and account seasoning. Scheduling and maintaining the agent floor for daily assignments and lunches.
Regularly interfaces with other departments to research and resolve customer problems and disputes in a timely and effective manner, maintaining customer satisfaction whenever possible.
Provides information relative to the Bank’s accounts, products and services, and processes requests within scope of knowledge and authority.
Resolves customer discrepancies with all products and services in a timeframe pre-determined by the standards established by the Bank.
Verifies specific customer identification information to ensure accurate transaction processing and to prevent the misuse or intentional fraud of this delivery system.
Handles escalated complaints, complex problems, and provide guidance to agents on difficult calls.
Develops reports via RingCentral to help monitor Department’s performance and measure against designated metrics. This includes monitoring trends via excel reports on a daily/weekly/monthly basis.
Oversees the Quality Control review and ensure input accuracy of stop payments, address changes and OLE electronic signature documents.
Responsible for, quality of service provided and to provide coaching and conduct call observations.
Identifies cross-sell opportunities and cross-sells products and services to new and existing customers.
Handles live consulting observations to coach, and train the CSC team
Training and tracking sales and referrals of agents to maintain sales goals.
Performs other related duties as assigned.

The above duties may not be all inclusive. The incumbent may be asked or required to perform other work as time and abilities allow.

Education and/or Experience

Requires a Bachelor’s degree in a related field of study or parallel experience in banking and adherence to the bank’s training policies and requirements. Strong knowledge of financial products and services, sales and sales-management techniques, and banking regulations.

Exceptional customer service, including customer relationship building and product and services sales and referral skills
Excellent communication and leadership skills, and a demonstrated ability to interact well with all levels of personnel
Ability to prioritize, handle multiple tasks, and work independently, attention to details
Strong training skills. In depth product and service knowledge
Ability to work under pressure and meet goals. Ability to ensure CSC runs smoothly in managers absence
Prior experience in a call center/sales and customer service environment preferred Must have a high degree of technical aptitude and must be able to communicate technical information to non-technical users, able to troubleshoot and resolve advanced technical issues for end users
Ability to work well under pressure in a fast-paced environment while being able to maintain effective communication.

Physical Demands and Condition Requirements:

General office environment.
Requires standing and/or sitting for extended periods of time.

Equipment Used:

General office equipment, i.e., calculator, photocopier, etc.
Computer

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

Quick Apply

Refine Your Search

customer relations specialist jobs in groton, ct

Call Center Quality Assurance Specialist

Territory Sales Representative / Restaurant Specialist - Norwich, CT

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for customer relations specialist in groton, ct

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected