Top 5 Helpdesk support technician Jobs in Groton, Ct

Level 1 Help Desk Support Technician
Custom Computer Specialists —Plainfield, CT
- $40,000 - $48,000 a year
- Full-time
- Google Workspace
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
Level 1 Help Desk Support Technician
Custom Computer Specialists —Lebanon, CT
- $40,000 - $48,000 a year
- Full-time
- Google Workspace
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
Helpdesk Support Technician
Sonalysts, Inc. —Waterford, CT
- $55,000 - $75,000 a year
- Full-time
- Background check
- Office
- Computer networking
- Relocation assistance
- Health insurance
10d
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —New London, CT
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Norwich, CT
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply

Other jobs to consider

Find your next job by exploring related positions.

Level 1 Help Desk Support Technician
Custom Computer Specialists —Plainfield, CT
Ability to communicate technical information clearly and concisely to both technical and non-technical users. Technical certification gift card rewards program.
$40,000 - $48,000 a year
Quick Apply
Computer Hardware Technician
TEKWISSEN LLC —Groton, CT
Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops,…
$20 - $25 an hour
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Involves user support on software and hardware from base offices or on-site and field desktop locations (main campus, regional sites, medical facilities).
Quick Apply
10d
IT Helpdesk Technician
STAQ Pharma Inc —Columbus, OH
Participate in ongoing training to develop technical and compliance-related skills. Certification in Information Technology, Computer Science, or related field;…
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for helpdesk support technician in groton, ct

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

helpdesk support technician jobs near groton, ct

Field Technician jobs in New London, CT

Helpdesk Support jobs in Los Angeles, CA

Peer Support Specialist jobs in Rochester, NY

Chat Support jobs in Puerto Rico

Helpdesk Support jobs in Hollywood, FL

Helpdesk Support jobs in Houston, TX

Peer Support Specialist jobs in Newport News, VA

Helpdesk Support jobs in Oklahoma City, OK

Peer Support Specialist jobs in Arkansas

Limited X Ray Technician jobs in Houston, TX

Field Technician jobs in Green Bay, WI

Field Technician jobs in Fort Lauderdale, FL

Field Technician jobs in Hudson, NY

Field Technician jobs in The Woodlands, TX

Electronic Technician jobs in Cleveland, OH

Biomedical Equipment Technician jobs in Illinois

Emergency Department Technician jobs in San Francisco Bay Area, CA

Helpdesk Support jobs in Sharon, MA

Child Support Specialist jobs in Milwaukee, WI

Peer Support Specialist jobs in Iowa

Level 1 Help Desk Support Technician

Custom Computer Specialists -
Plainfield, CT

Quick Apply

Job Details

Full-time
$40,000 - $48,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
On-site gym
Dental insurance
Flexible spending account
Tuition reimbursement
Vision insurance
401(k) matching
Gym membership
Life insurance

Qualifications

Desktop computer repair
Google Workspace
Mobile device support
Customer relationship building
IT user and group management
In-person customer service
Mid-level
Windows
Printer (troubleshooting support)
User training (technical support)
Video conferencing software
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Computer management
CompTIA Network+
Customer support ticket management
Desktop applications
Networking equipment (troubleshooting support)
macOS administration
Organizational skills
Technical customer support for office equipment
macOS
IP networking
Webex
Productivity software
Video conferences (communication methods)
Antivirus software
Communication skills
Peripheral hardware support

Full Job Description

We are a growing IT company; a great place to start and grow your career!

CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline – Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It's why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.

CCS is looking to hire a Helpdesk Support Technician – Level I to be an integral part of our Onsite Services Team whose function is to provide full time, on-site, end user support for client near Hampton Connecticut. CCS is looking for an individual who will contribute to CCS's overall success by providing exceptional client support with high levels of satisfaction in a technically diverse environment.

Salary: $40,000- $48,000

What You'll Do:

Providing premium, white-glove deskside support to client end users.
Providing support to other CCS divisions, including Managed Services and Project Services, as needed.
Oversee and maintain the ticketing system to ensure efficiency and organization.
Manage inbound tickets from initiation to resolution, ensuring timely and effective support.
Provide in-person support for end-user devices, including computers, printers, fax machines, and other peripherals.
Provide end-user training as needed.
Ensure reliable network access and connectivity by providing support and troubleshooting as needed.
Troubleshoot and resolve issues with faulty operating systems and applications.
Provide support for A/V systems and Webex meeting technologies.
Manage and implement Active Directory changes, ensuring accurate user access and security configurations.
Maintaining knowledge of current IT technologies and trends.
Provide support for client applications, including Microsoft Office, web browsers, Google Apps, antivirus software, and other proprietary applications and systems.
Provide support for client-provided end-user mobile phone applications, ensuring functionality and usability.
Perform additional job-related duties as assigned, demonstrating flexibility and adaptability to support business needs.

What You Bring:

MUST be commutable to both Pomfret, CT and Uncasville, CT
Effective communication skills, both verbal and written with emphasis on timely response.
Ability to communicate technical information clearly and concisely to both technical and non-technical users.
Ability to provide excellent customer service and build positive relationships with users.
Possession of strong organizational skills.
Possession of relevant industry certifications (e.g., CompTIA A+, CompTIA Network+, Microsoft certifications) preferred.
In-depth knowledge of desktop hardware components and peripherals.
Experience with various operating systems (Windows, macOS, etc.) and their administration.
Possess experience with industry-standard applications, including Microsoft Office Suite, various web browsers, antivirus software, and other essential tools.
Experience with administering Active Directory.
Ability to diagnose and resolve complex hardware and software issues, including those involving networking, operating systems, and applications.
Knowledge of network protocols, configurations, and troubleshooting.
Experience with network devices (routers, switches, firewalls).
Understanding basic security concepts and practices.
Ability to manage difficult situations professionally.
Ability to work both independently and collaboratively as part of a team.
Ability to effectively manage time in a multitasking environment, ensuring efficiency and productivity.
Strong attention to detail, ensuring accuracy and precision in all tasks.
Preferred: 1-2 years of experience providing in-person support for end-user hardware, operating systems, and applications.
Ability to lift and move equipment weighing up to 50 lbs. independently.
Capability to transport equipment between floors and outlying buildings as needed.
Must have reliable transportation to support on-site duties and client needs.
Ability to provide on-site support during the client's working hours (8:00 AM – 4:30 PM), five days a week.
Ability and willingness to provide after-hours technical assistance to support critical services.
Ability and willingness to provide after-hours technical assistance to support meetings.
Ability and willingness to represent the CCS brand as outlined in the company handbook by maintaining professional dress, hygiene, and workplace etiquette.

#IND

CCS Offers:

Competitive salaries
Comprehensive benefits including:
- Medical and dental plans
- Company paid vision and short and long term disability plans
- Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
- 401K with employer match
- Tuition reimbursement
- Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
- Company paid life Insurance
- Paid holidays and vacation
- Technical certification gift card rewards program

Come experience our unique culture and see how our "right people, right results" philosophy has led to our outstanding success! We are great place to start your IT career!

EEO Statement:

Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact [email protected] or 631-864-6699.

Quick Apply

Refine Your Search

helpdesk support technician jobs in groton, ct

Level 1 Help Desk Support Technician

Level 1 Help Desk Support Technician

Helpdesk Support Technician

Now Hiring IT and Telecom Field Technicians

Now Hiring IT and Telecom Field Technicians

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alert for helpdesk support technician in groton, ct

Explore jobs in more locations

CCS Offers:

EEO Statement:

Job Seeker Tools

Employer Tools

Browse

Stay Connected