Top 72 Support analyst Jobs in Groton Ct

IT Support Analyst
Cianbro —North Stonington, CT
- Full-time
- Computer science
- Computer Science
- Mid-level
QA Analyst
Buyers Edge Platform, LLC —New London, CT
- Remote
- Mid-level
- 3 years
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
Operations Analyst II
Saalex —Groton, CT
- $110,000 - $125,000 a year
- Full-time
- 7 years
- System design
- Office
- AD&D insurance
- Disability insurance
Quick Apply
Behavior Analyst (BCBA) – Hybrid
Autism Learning Partners —Norwich, CT
- $80,000 - $100,000 a year
- 8 hour shift
- Hybrid work
- Working with individuals with developmental disabilities
- Current TB test
- Mid-level
- Continuing education credits
- Disability insurance
Quick Apply
12d
Full-Time Board Certified Behavior Analyst (BCBA)-$10,000 Sign-On Bonus
Cultivate Behavioral Health & Education —New London, CT
- $80,000 - $95,000 a year
- Full-time
- Pass drug screening
- Mid-level
- Working with children
- Continuing education credits
- Health insurance
Quick Apply
9d
Board Certified Behavior Analyst (BCBA) - **Hiring Bonus up to $10,000!**
InBloom Autism Services —Norwich, CT
- $80,000 - $95,000 a year
- Full-time
- Management
- HIPAA
- Mid-level
- Continuing education credits
- Health savings account
Quick Apply
Computer Systems Analyst
Noblis —Groton, CT
- $94,590 - $147,715 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Senior level
- Business
- Health insurance
- Tuition reimbursement
11d
IT Business Analyst
General Dynamics Electric Boat —Groton, CT
- Full-time
- 5 years
- SQL
- Bachelor's degree
Submarine Capability Development Analyst
Sonalysts, Inc. —Waterford, CT
- $110,000 - $165,000 a year
- Full-time
- Background check
- Office
- 3 years
- Relocation assistance
- Health insurance
Fair Lending & CRA Compliance Program Analyst
The Washington Trust Company —Westerly, RI
- $100,000 - $115,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Analysis skills
- Health insurance
- 401(k)
Quick Apply
Management Analyst - Submarine
Noblis —Groton, CT
- $103,950 - $162,475 a year
- Full-time
- Hybrid work
- Analysis skills
- Math
- Bachelor's degree
- Health insurance
- Tuition reimbursement
11d
Indirect Credit Analyst I
Coreplus Federal Credit Union —Norwich, CT
- $31.28 - $46.97 an hour
- Full-time
- Office
- 2 years
- Communication skills
Treasury Analyst
The Washington Trust Company —Westerly, RI
- $60,000 - $75,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Finance
- Health insurance
- 401(k)
Quick Apply
2d
Behavior Analyst
Creative Interventions LLC —Norwich, CT
- $55 - $75 an hour
- Part-time
- Mid-level
- Children
- Disability insurance
- Health insurance
Quick Apply
Data Warehouse Analyst
Mohegan Tribal Gaming Authority - Corporate —Uncasville, CT
- Weekends as needed
- Computer Science
- HIPAA
- Mid-level
Quick Apply
10d
Project Management-Financial Analyst- Secret Clearance
Kina'ole Foundation —Groton, CT
- $130,000 - $150,000 a year
- Contract
- Background check
- Construction site
- Military
- Disability insurance
- Health insurance
Quick Apply
Subsea Seabed Warfare Analyst
Sonalysts, Inc. —Waterford, CT
- $90,000 - $165,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Relocation assistance
- Health insurance
Surface Warfare Operations Analyst
Sonalysts, Inc. —Waterford, CT
- $110,000 - $165,000 a year
- Full-time
- Background check
- Engineering
- 3 years
- Relocation assistance
- Health insurance
Quality Control Analyst Sr - SI (Supplier)
General Dynamics Electric Boat —Groton, CT
- Full-time
- Writing skills
- Mid-level
- High school diploma or GED
Technical Analyst Utility Operation Technology
Connecticut Water Service, Inc. —Clinton, CT
- $100,251 - $122,529 a year
- Evenings as needed
- Azure
- 5 years
- System design

I want to receive the latest job alert for support analyst in groton ct

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

support analyst jobs near groton ct

IT Support Analyst

Cianbro -
North Stonington, CT

Apply Now

Job Details

Full-time

Qualifications

Software issue identification
Knowledge management
Computer science
On-site technical support
Email customer support
Technical support via phone
Bachelor's degree in information technology
Computer Science
Phone communication
In-person customer service
Software implementation
Hardware maintenance
Bug Reporting (Quality assurance practices)
Application deployment
Mid-level
Incident Escalation
Analysis skills
Bachelor's degree
Computer hardware
Content development
System testing
Vendor communication
Customer service knowledge base
System deployment
Application Maintenance
Phone triage
Access control management
Online help documentation
Technical support via email
Bachelor's degree in computer science

Full Job Description

As an IT Support Analyst at The Cianbro Companies, you will help team members in diverse roles in our businesses across the nation stay up and running as you provide technical support with applications, technologies, devices and IT services. In this position you will have the opportunity to work with many types of systems and software, with an opportunity to learn and grow in knowledge and experience as you become familiar with our systems and software and take on more complex challenges.

We are looking for a motivated, curious problem-solver who enjoys working on a mix of both routine and complex support challenges, who is not content to leave things as status quo. If you enjoy helping people stay productive when minutes count, and if you can ask the right questions to understand the problem to provide an efficient and effective resolution… then you would be an ideal fit!

Job Responsibilities

End-User Technical Support: Provide support for incidents and service requests via phone, email, web, or in-person. Triage, troubleshoot, and resolve end-user requests, escalating as needed to resolve more complex incidents. Document issues and resolutions within the ticketing system, creating and updating knowledge base articles to capture for future use by team members and business users. Maintain consistent communication with end users, ensuring that they know the status of their open support issues.
Software Support and Testing: Interact with end-users and business applications to investigate and resolve issues that arise in business software applications and systems. Perform testing and diagnosis, working closely with IT Business Systems Analysts (BSA) and Application Development teams as necessary. Capture detail on how to replicate errors, and escalate or reassign tickets as necessary to reach resolution. Engage with vendors as necessary to open tickets, report issues or obtain system fixes.
IT and System Security: Provision access and system security to applications, systems, data, and facilities using appropriate toolsets.
Internal IT Projects: Contribute to supporting IT projects as an individual or with a team as needed. For example, assist with the deployment and adoption of new or modified software functionality.
Assist with IT support, hardware and software deployments, and maintenance activities within the office and surrounding campus buildings.
Off-Hours Support: Participate in on-call rotation for after-hours or weekend support.

Qualifications/Requirements

The preferred candidate will have completed a 2-year information technology-focused degree, with a 4-year degree in Computer Science/Technology desirable.
Minimum 2+ years’ experience with IT Support/Help Desk is required. Equivalent combinations of training and related experience will be considered.
Excellent interpersonal, written, and verbal communication skills.
Excellent analytical problem-solving skills attention to detail with a willingness to learn.
A professional: strong customer support instincts and work ethic, and a whatever-it-takes, can-do attitude.
Commitment to teamwork, innovation and improvement.
Ability to multi-task and follow-up on requests.

Cianbro is an employee-owned, tobacco-free, equal opportunity employer, we do not discriminate based on marital status, race, color, creed, gender, sex, religion, national origin, gender identity, age, veteran status, union affiliation, physical or mental disability, citizenship status, sexual orientation, genetic information, or other legally protected status.

Apply Now

Refine Your Search

support analyst jobs in groton ct

IT Support Analyst

QA Analyst

Operations Analyst II

Behavior Analyst (BCBA) – Hybrid

Full-Time Board Certified Behavior Analyst (BCBA)-$10,000 Sign-On Bonus

Board Certified Behavior Analyst (BCBA) - Hiring Bonus up to $10,000!

Computer Systems Analyst

IT Business Analyst

Submarine Capability Development Analyst

Fair Lending & CRA Compliance Program Analyst

Management Analyst - Submarine

Indirect Credit Analyst I

Treasury Analyst

Behavior Analyst

Data Warehouse Analyst

Project Management-Financial Analyst- Secret Clearance

Subsea Seabed Warfare Analyst

Surface Warfare Operations Analyst

Quality Control Analyst Sr - SI (Supplier)

Technical Analyst Utility Operation Technology

I want to receive the latest job alert for support analyst in groton ct

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected