Top 3 Crisis operations manager Jobs in Grove Ok

Crisis Operations Manager
GRAND Mental Health —Vinita, OK
- $60,000 - $70,000 a year
- Full-time
- Mid-level
- Residential
- 3 years
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Crisis Operations Manager

GRAND Mental Health -
Vinita, OK

Quick Apply

Job Details

Full-time
$60,000 - $70,000 a year

Qualifications

Collaborate with healthcare professionals
Clinical case management
Task prioritization

Full Job Description

Shift: Wednesday-Saturday 8a-6p.

Crisis Operations Manager serves as the shift-level operational supervisor for the Urgent Recovery Center (URC) while also functioning as an Assistant to the Crisis Operations Director in supporting site-wide leadership, regulatory readiness, staffing coordination, and program performance.

This role ensures real-time oversight of operations, staff support, client flow, safety, and service delivery during assigned shifts, while assisting the Crisis Operations Director with administrative, quality, compliance, workforce, and performance management functions.

The Crisis Operations Manager bridges frontline operations and executive direction, ensuring continuity of leadership, adherence to policy, and high-quality, person-centered, evidence-based crisis stabilization services.

This role supports individuals with co-occurring mental health and substance use disorders and is expected to demonstrate competency in integrated care principles.

EDUCATION, QUALIFICATIONS, AND EXPERIENCE

Case Management II Certification required
Bachelor’s degree in Social Work, Psychology, Human Services, or related behavioral health field preferred
Minimum three (3) years of experience in crisis, residential, or behavioral health settings
At least one (1) year of supervisory, lead staff, or charge-role experience
Experience coordinating multidisciplinary teams
Experience working within regulated behavioral health systems preferred
Additional relevant experience may be considered

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of crisis intervention, risk assessment, co-occurring disorders, and behavioral health stabilization
Ability to lead teams in high-acuity environments
Knowledge of CCBHC, CARF, ODMHSAS, OHCA, and regulatory standards
Strong operational management, workflow oversight, scheduling, and staffing skills
Proficiency with EHR systems, documentation workflows, KPIs, and data tracking
Ability to apply policies and procedures consistently
Strong communication, collaboration, and conflict-resolution skills
Ability to manage multiple priorities and make sound decisions in urgent situations

JOB DUTIES AND RESPONSIBILITIES

This position is responsible and held accountable for the following duties:

Shift Operations & Milieu Supervision

Serve as the on-shift operational supervisor responsible for URC operations
Oversee admissions, discharges, client flow, and bed utilization
Provide real-time staff support during crises and de-escalation
Ensure appropriate staffing coverage and skill mix
Monitor milieu safety, client supervision, and incident response
Ensure timely documentation completion during the shift

Assistant to the Crisis Operations Director Functions

Support implementation of site policies, procedures, and operational initiatives
Assist in tracking KPIs, census trends, and throughput performance
Support audit preparation and regulatory readiness
Assist with staffing plans and schedule coordination
Support follow-up on incident reviews and corrective actions
Serve as leadership designee in the Director’s absence

Clinical Oversight & Direct Service Support

Provide limited direct services, including assessments, safety planning, crisis intervention, and brief treatment support
Assist staff with clinical decision-making and level-of-care considerations
Support chart audits and documentation compliance
Reinforce trauma-informed and evidence-based practice

Staffing, Supervision & Workforce Support

Provide shift-level supervision to clinical, nursing, peer, and support staff
Coach staff on engagement, workflow, and documentation expectations
Support onboarding and staff competency development
Monitor attendance, training compliance, and workflow adherence
Provide feedback to the Crisis Operations Director regarding staff performance

Quality, Compliance, and Documentation

Monitor real-time documentation timeliness and quality
Assist in ensuring billing documentation accuracy
Support continuous quality improvement initiatives
Ensure adherence to regulatory and accreditation standards

Continuum & Community Coordination

Support coordination with ARC, HITT, housing, and outpatient teams
Assist in discharge planning and continuity-of-care linkage
Maintain communication with community partners as delegated

Additional Duties

Assist with supply monitoring and operational readiness
Participate in the on-call schedule as assigned
Provide crisis intervention services as needed
Perform additional duties as assigned

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