Top 15 Desktop Jobs in Gulfport, Ms

Desktop Technician I
University of Southern Mississippi —Long Beach, MS
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
2d
I.T. Technician ( I, II, III )
Island View Casino Resort —Gulfport, MS
- Part-time
- Mid-level
IT Support Analyst
Hollywood Casino Gulf Coast —Bay Saint Louis, MS
- Full-time
- Basic math
- Mid-level
- 3 years
- Health insurance
- Paid time off
Remote Response Associate, Roadside Assistance (CSR)
Agero —Gulfport, MS
- $16.25 an hour
- Weekends as needed
- Remote
- Background check
- Hospitality
- Criminal background check
- Paid training
- Paid holidays
Quick Apply
Director Data and Analytics Biloxi 5134
Keesler Federal Credit Union —Biloxi, MS
- Computer Science
- Office
- Java
- Disability insurance
- Health insurance
Member Contact Center Team Lead Gulfport 5226
Keesler Federal Credit Union —Gulfport, MS
- Monday to Friday
- Microsoft Excel
- Mid-level
- Trade school
- Disability insurance
- Health insurance
Full Stack Engineer - Rust
Kings III Emergency Communications —United States
- $170,000 - $180,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Experience equivalent to degree accepted
- Wellness program
- Health savings account
Licensed Insurance Representative - Remote
Teleperformance USA —United States
- $21.50 an hour
- Remote
- 18 years or older
- Computer literacy
- Windows
- Paid training
- Health insurance
Licensed Insurance Representative - Remote
Teleperformance USA —United States
- $21.50 an hour
- Remote
- 18 years or older
- Computer literacy
- Windows
- Paid training
- Health insurance

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Desktop Technician I

University of Southern Mississippi -
Long Beach, MS

Apply Now

Job Details

Full-time
2 days ago

Qualifications

Customer communication

Full Job Description

Desktop Technician I

The University of Southern Mississippi is currently accepting applications for the position of Desktop Technician I.

Position Details

Location

Gulf Park

730 East Beach Boulevard
Long Beach, Mississippi, 39560
United States

Division

iTech Administration

Position Type

Staff

Employment Status

Full Time

Grant Funded

Pay Grade

N06

Posting Close Date

Open Until Filled

Special Instructions to Applicants
Please include references.

Applicants must be currently authorized to work in the United States on a full-time basis without the need for visa sponsorship. The University will not sponsor applicants for work visas (e.g., H-1B).

Job Summary
Entry-level support technician position that provides desktop problem resolution at the second level by assisting in the connectivity of desktop workstations and peripherals onto the campus communications network. Duties include consulting with customers, troubleshooting, performing product evaluations, training, and documentation. Provides general technical expertise and training to end users in the use of desktop computers.

Primary Duties and Responsibilities

Assists in the connectivity of desktop workstations and peripherals onto the campus communications network; installs, sets up, maintains, troubleshoots and repairs multi-platform hardware and software; documents, tracks, and resolves complex computing problems; performs hardware/software requirement analysis (PC, Macintosh); provides assistance with hardware maintenance for computer equipment and related peripherals; responds to service calls and provides onsite maintenance for computer hardware; installs new PC equipment; performs preventative maintenance; assists in resolving network communication problems.
Provides consulting, troubleshooting, product evaluations, training, and documentation, updates system and application software, trains and supports customers in effective access and use of information technology, and prepares and makes recommendations to end-users. Serves as liaison to vendors in regards to services, hardware, and software. Participates in the disaster recovery planning process as it relates to networking and data.
Provides general technical expertise (desktop problem resolution) and training to end users in the use of desktop computers (Mac and PC), productivity applications (examples include Word, Excel, Outlook, Symantec), and basic Internet technologies (web authoring, ftp, Telnet) as well as the resolution of common software conflicts, printing, and networking problems.
Assists with the maintenance of inventory for desktop support assets, including computers, software, and printers. Assists in the establishment and maintenance of university-wide standards for desktop hardware and software, including planning, acquisition, and delivery of desktop services and equipment; assists in procedures related to maintenance and upgrades of hardware and software; and drafts and reviews technical and procedural documentation.
Manages customer service requests and incidents to facilitate timely and efficient desktop service. Participates in face-to-face coordination with the customer while maintaining a high customer satisfaction to the desktop environment. Documents work order progress and project status in the requested format. Reports issues real-time to the Customer Service Manager.
Maintains and/or increases technical knowledge through coursework, workshops, seminars, readings, and cross training with other team members.
Performs other duties as assigned.

Minimum Qualifications
Associate’s degree from an accredited college or university in a computer-related field and a minimum of two years’ experience in a desktop support position or a high school diploma/GED and a minimum of four years’ experience in a desktop support position. Directly related experience may be substituted for the education requirement on a year-for-year basis.

Knowledge, Skills & Abilities

Excellent communication skills, both written and verbal
Excellent communication and people skills for face-to-face coordination
Ability to maintain high customer satisfaction
Ability to perform effectively in stressful situations
Proven ability to multi-task
Proficient in technology-related diagnostics & analysis
Proficient with Microsoft Office Suite products
Strong work ethic and be a self-starter able to effectively manage multiple priorities and adapt to change within a fast-paced environment
Telephone customer relations skills and experience

Preferred Qualifications
MCP, A+, Dell or Apple certifications.

About The University of Southern Mississippi
Since our founding in 1910, The University of Southern Mississippi has remained dedicated to preparing students for success. We deliver programs to more than 13,000 students in Hattiesburg and Long Beach, at teaching and research sites across the Mississippi Gulf Coast, as well as online. We are a community-engaged Carnegie R1 university, earning distinction as one of the nation's leading research institutions.

Southern Miss is known for pioneering work in polymer science, ocean science, spectator sports safety and security, and bringing language to children with communication disorders. We are also a national leader in a broad range of disciplines, including cybersecurity, hydrography, nutrition, aquaculture, kinesiology, and economic development, among others.

We produce graduates ready to enter fields that are leading the way in emerging technologies through programs such as computer engineering, information technology, and ocean engineering. We’re developing the next generation of business leaders, while also responding to critical workforce shortages by producing skilled professionals in education and nursing. With a tradition of excellence in the arts, we are one of only 36 public institutions in the nation accredited in four major areas of the arts. Home to the Golden Eagles, our student-athletes compete in 17 NCAA Division I sports. With a culture marked by passion and persistence, Southern Miss is delivering graduates who are ready for life. For more information, visit www.usm.edu.

The University of Southern Mississippi is an equal opportunity employer, and all qualified applicants will receive consideration for employment. EOE/VETS/DISABILITY.

Apply Now

Refine Your Search

desktop jobs in gulfport, ms

Desktop Technician I

I.T. Technician ( I, II, III )

IT Support Analyst

Remote Response Associate, Roadside Assistance (CSR)

Director Data and Analytics Biloxi 5134

Member Contact Center Team Lead Gulfport 5226

Full Stack Engineer - Rust

Licensed Insurance Representative - Remote

Licensed Insurance Representative - Remote

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