Top 94 Remote senior customer service Jobs in Hagerstown, Md

Student Success Coach
Valley College —Martinsburg, WV
- Weekends as needed
- Mid-level
- Travel
- Associate's degree
Quick Apply
Senior Support Technician
Vertilocity —Frederick, MD
- $50,000 - $65,000 a year
- Full-time
- Azure
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
3d
Director of Product Support
Stulz Air Technology Systems, Inc. —Frederick, MD
- $145,000 - $175,000 a year
- Organizational skills
- Senior level
- Associate's degree
District Service Quality Manager (DCA-D2-Baltimore)
Subaru of America —Frederick, MD
- $94,800 - $115,000 a year
- Full-time
- Microsoft Excel
- 6 years
- Microsoft Outlook
- Profit sharing
- Health insurance
Senior Human Subjects Protection Scientist
General Dynamics Information Technology —Fort Detrick, MD
- $85,093 - $101,200 a year
- Hybrid work
- Writing skills
- Office
- 3 years
- Paid time off
- 401(k) matching
Medicare Field Agent- South Central PA
Humana —Chambersburg, PA
- $80,000 - $125,000 a year
- Weekends as needed
- Local
- Public speaking
- Driver's License
- Paid holidays
- Health insurance
Environmental Protection Specialist
US Veterans Health Administration —Martinsburg, WV
- $85,447 - $111,087 a year
- Online Application
- Background check
- Psychiatry
- Customer service
2d
Merchant Product Manager - Sr
Huntington Bank —Hagerstown, MD
- $93,000 - $189,000 a year
- Full-time
- Office
- 3 years
- Bachelor's degree
- Wellness program
- Paid holidays
9d
Senior Distribution Manager - Bioprocessing Sales
Lonza —Walkersville, MD
- $97,000 - $155,000 a year
- Full-time
- Remote
- 3 years
- Analysis skills
- Bachelor's degree
- Disability insurance
- Health insurance
Executive Long-Term Care Sales Specialist - Baltimore, MD
Acadia Pharmaceuticals Inc. —Frederick, MD
- $124,000 - $155,000 a year
- Clean driving record
- Driver's License
- Bachelor's degree
- Paid parental leave
- Employee stock purchase plan
9d
Regional Sales Executive
Somerset Fire Alarm and Security, LLC. —Hagerstown, MD
- From $40,000 a year
- Full-time
- Hybrid work
- Mid-level
- Business development
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Medicare Sales Field Agent - Jefferson County, WV
Humana —Ranson, WV
- $28,600 - $119,400 a year
- Weekends as needed
- Local
- Public speaking
- Mid-level
- Paid parental leave
- Paid holidays
5d
Director, Finance & Accounting (Hybrid)
The Geneva Foundation —Frederick, MD
- $150,000 - $175,000 a year
- Full-time
- Hybrid work
- CPA
- ERP systems
- Office
Quick Apply
1d
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
Quick Apply
Senior Software Engineer
TaxPlanIQ —United States
- $100,000 - $140,000 a year
- Email
- Remote
- Background check
- System design
- Java
- Health insurance
- Dental insurance
Quick Apply
Integrated Campaign Manager, North America (New York or Chicago)
Ideals —United States
- $90,000 - $142,000 a year
- Full-time
- Remote
- Mid-level
- Travel
- 4 years
- Health insurance
- 401(k) matching
Principal Solution Sales Specialist - Bioprocessing Solutions
Sartorius —United States
- $153,000 - $173,000 a year
- Full-time
- Remote
- Up to 50% travel
- Doctor of Philosophy
- Travel
- Health savings account
- AD&D insurance
Principal Application Specialist
Sartorius —United States
- Full-time
- Remote
- Up to 50% travel
- Master's degree
- Doctor of Philosophy
- Health savings account
- AD&D insurance
Senior Tax Research Specialist
CSC (Corporation Service Company) —United States
- Full-time
- Remote
- Computer science
- Azure
- CPA
Sr Engineering Technician
Constellation Aviation Solutions, LLC —United States
- Up to $125,000 a year
- Full-time
- Clean driving record
- Up to 50% travel
- OSHA
- Health savings account
- AD&D insurance
Quick Apply

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Student Success Coach

Valley College -
Martinsburg, WV

Quick Apply

Job Details

Full-time

Qualifications

Confidential information handling
Online learning environment experience
E-learning platforms
Technical Proficiency

Full Job Description

Student Success Coach

SUMMARY

The Student Success Coach (SSC) enhances student retention by providing personalized support throughout the learner?s educational journey. The SSC identifies and addresses barriers to persistence?particularly within online learning environments?while monitoring retention metrics and engaging students through proactive outreach. This position requires a high degree of technical proficiency and demonstrated competency in online student-management and learning platforms. The SSC must be able to work creatively and independently while effectively assimilating and applying policies and procedures. Clear, effective, and professional communication in both oral and written form is essential, along with the ability to maintain confidentiality in all interactions.

RESPONSIBILITIES & DUTIES

Student Engagement & Support

Ensure compliance with FERPA regulations by verifying student over the phone.
Conduct online Welcome calls with assigned individual students centers on goals/objectives.
Partner with Admissions to prepare students for their first day and promote readiness.
Conduct Student Success Plan calls during the assigned student?s first course. This call is a touch point call to answer their questions, see if they are overcoming obstacles, and encouraging them to stay focused on their goals and objectives.
Make proactive goodwill contacts during Week 1, Week 3, and end-of-tier milestones to encourage engagement and verify contact details for book shipments.
Support high-risk retention students through individualized outreach.
Maintain regular contact via phone, email, or social media for students missing two or more days of class.

Compliance & Verification

Verify student identity via phone in accordance with FERPA regulations.
Ensure first contact resolution on every call.
Follow procedures for ?temporary out? status and coordinate with instructors and staff to facilitate communication.

Communication & Collaboration

Coordinate with the Online Director of Academics, Director, Online Division and instructors regarding attendance concerns and required notifications (e.g., attendance warnings, termination letters).
Liaise between students and staff to resolve issues and direct inquiries.
Maintain and update the Online Facebook page with relevant student success content.
Collaborate with faculty and support staff to implement interventions that meet academic needs

Reporting & Documentation

Compile and submit reports under Senior Student Success Coach?s direction, including LDA, Extra Credit, Do Not Ship Book Requests, Temporary Out, Start Day Reports, and SSC updates.

Other duties as assigned.

JOB SPECIFICATIONS

COMPETENCIES

1. Professional Communication.

2. Detail-Oriented and Organized.

3. Critical Thinking and Problem Solving.

4. Ethical Conduct.

5. Confidentiality and Discretion.

6. Independent and Collaborative Work.

7. Emotional Intelligence.

SUPERVISORY RESPONSIBILITY

This position does not have any direct supervisory responsibilities but collaborates with the Student Success Coach team to support student success.

WORK ENVIRONMENT and PHYSICAL REQUIREMENTS

It is expected that this position will operate within a structured remote office setting. The role also involves regular engagement with team members and/or students. Standard office equipment is used routinely, including?but not limited to?computers, real-time communication systems, phones, and printers.

The employee must be able to:

Remain in a stationery or mobile position for extended periods to perform job duties.
Occasionally move, position, or adjust items such as files, office supplies, or equipment.
Maintain sufficient visual acuity to read, review, and prepare documents.

Reasonable accommodation requests will be considered in accordance with ADA guidelines.

TRAVEL

This position may require occasional travel to campus locations, or off-site work-related locations or campus events.

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time, hourly position (40 hours a week). This is a remote position. Work hours align with student availability and will (may) include evenings and/or weekend hours. Standard business hours are Monday, Tuesday, Wednesday and Thursdays, 8:00 a.m. to 5 p.m. and Friday 8:00 a.m. to 3:00 p.m. Occasional evening and weekend work may be required as job duties demand.

REQUIREMENTS: EDUCATION, LICENSING, PRIOR WORK EXPERIENCE & OTHER

Education: Associate degree or higher preferred.
At least 2 years of appropriate work experience in customer service or related work that required student/client-facing interaction preferred.
No licensure is required.

SUPERVISORY CONTROL

Direct Report: Senior Success Coach

Oversite: Online Director of Academic Affairs

May receive collaborative direction from Administrative or campus management to support institutional goals

Quick Apply

Refine Your Search

remote senior customer service jobs in hagerstown, md

Student Success Coach

Senior Support Technician

Director of Product Support

District Service Quality Manager (DCA-D2-Baltimore)

Senior Human Subjects Protection Scientist

Medicare Field Agent- South Central PA

Environmental Protection Specialist

Merchant Product Manager - Sr

Senior Distribution Manager - Bioprocessing Sales

Executive Long-Term Care Sales Specialist - Baltimore, MD

Regional Sales Executive

Medicare Sales Field Agent - Jefferson County, WV

Director, Finance & Accounting (Hybrid)

Construction Technical Specialist - Autodesk FORMA ( ACC )

Senior Software Engineer

Integrated Campaign Manager, North America (New York or Chicago)

Principal Solution Sales Specialist - Bioprocessing Solutions

Principal Application Specialist

Senior Tax Research Specialist

Sr Engineering Technician

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