Merchant Product Manager - Sr
Huntington Bank —Hagerstown, MD
- $93,000 - $189,000 a year
- Full-time
- Office
- 3 years
- Bachelor's degree
- Wellness program
- Paid holidays
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Merchant Product Manager - Sr

Huntington Bank -
Hagerstown, MD

Apply Now

Job Details

Full-time
$93,000 - $189,000 a year
9 days ago

Benefits

Wellness program
Paid holidays
Disability insurance
Health insurance
Paid time off
Retirement plan

Qualifications

Bachelor's degree
Stakeholder relationship building
Stakeholder management

Full Job Description

Description

Summary:

The Product Manager is responsible for defining and executing the vision, strategy, roadmap, and outcomes for a product, platform, capability, or portfolio. They serve as the voice of the customer while balancing business objectives, operational requirements, regulatory considerations, and technology constraints. Product Managers are empowered decision-makers who identify customer needs, define desired business outcomes, and lead cross-functional teams in delivering solutions that create measurable value.

Product Managers partner closely with stakeholders across Business, Technology, Operations, Risk, Compliance, Legal, Finance, and Sales to ensure product investments align with organizational priorities and customer expectations.

Detailed Responsibilities

Strategic Vision & Leadership

Define and maintain the product vision, strategy, and long-term roadmap.

Align product objectives with business goals, enterprise initiatives, and customer needs.

Establish product objectives, key results, and success metrics.

Advocate for customer-centric decision making throughout the product lifecycle.

Product Discovery & Market Analysis

Identify customer needs, pain points, and opportunities through research, feedback, and market analysis.

Monitor industry trends, competitive offerings, emerging technologies, and regulatory developments.

Validate business problems and solution opportunities through data and stakeholder engagement.

Roadmap & Prioritization

Own and maintain the product roadmap.

Prioritize initiatives, features, enhancements, and technical investments based on customer value and business impact.

Facilitate trade-off discussions across stakeholders and delivery teams.

Balance short-term business needs with long-term strategic objectives.

Product Development & Delivery Oversight

Collaborate with Product Owners, Architects, Technology teams, and Delivery Leaders to define product capabilities and outcomes.

Ensure product requirements, success criteria, and expected business benefits are clearly defined.

Participate in planning, testing, implementation, and release activities.

Support teams in removing barriers and making informed product decisions.

Stakeholder Management

Serve as the primary business representative for the product.

Build alignment across business units and enterprise stakeholders.

Communicate roadmap updates, delivery progress, risks, and investment recommendations.

Facilitate decision-making and conflict resolution among stakeholders.

Product Performance & Optimization

Define and monitor product performance indicators and business outcomes.

Measure adoption, customer satisfaction, operational effectiveness, and financial results.

Identify opportunities for continuous improvement and optimization.

Utilize customer feedback and performance data to inform future investments.

Risk, Compliance & Governance

Ensure product capabilities align with applicable regulatory, legal, compliance, and risk requirements.

Partner with governance stakeholders throughout the product lifecycle.

Support required approval processes, controls, audits, and documentation activities.

Balance innovation with risk management and operational stability.

Relevant Skills

Key Technical Skills

Product Management & Product Development

Strategic Product Planning

Customer Experience & Design Thinking

Agile Methodologies & Delivery Practices

Business Operations

Data Analysis & Interpretation

Financial Acumen

Market Research & Competitive Analysis

Regulatory & Compliance Frameworks

Technology & Digital Product Literacy

Vendor & Partner Management

Change Management

Key Adaptive Skills

Strategic Thinking

Leadership & Influence

Stakeholder Management

Negotiation & Conflict Resolution

Communication & Presentation Skills

Decision Making

Collaboration

Problem Solving

Customer Focus

Continuous Learning & Adaptability

Decision Rights & Ownership

The Product Manager is accountable for:

Product vision and strategic direction.

Product roadmap development and maintenance.

Prioritization of product investments and enhancements.

Feature and capability sequencing.

Product business case development and value realization.

Customer experience outcomes.

Product performance measurement and reporting.

Stakeholder alignment and product communications.

Recommendations regarding future investments, enhancements, and product strategy.

The Product Manager is responsible for influencing but not directly owning:

Technology implementation decisions.

Delivery team execution activities.

Operational support procedures.

Enterprise funding and governance approvals.

Product Director Add-On (if you want a leadership-level version)

Basic Qualifications:

Bachelor’s Degree
Minimum of 10 years’ experience in a Product Development, Product Owner, or Product Manager role.
Minimum 3 years’ management experience.

Preferred Qualifications:

Kyriba experience / focus
PSPO III or CSP-PO and PAL1 or CAL1
Strong experience with retail or business financial services.
Experience building high performing teams.

Exempt Status: (Yes = not eligible for overtime pay) ( No = eligible for overtime pay)

Yes

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Compensation Range:

$93,000 - $189,000 Annual Salary

The compensation range represents the anticipated low and high end of the base compensation range for this position. Actual compensation will vary based on various factors including but not limited to location, experience, and education. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).

Huntington is an Equal Opportunity Employer.

Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

Apply Now

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remote senior customer service representative jobs in hagerstown, md

Merchant Product Manager - Sr

District Service Quality Manager (DCA-D2-Baltimore)

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