Top 102 Support solutions Jobs in Hagerstown, Md

Customer Service Representative - Information Center
Hagerstown Community College —Hagerstown, MD
- From $17.33 an hour
- Part-time
- Office
- Databases
- University
Customer Support Specialist
JLG —Hagerstown, MD
- $51,400 - $79,200 a year
- Full-time
- Marketing
- ERP systems
- Research
Licensed Master Social Worker (LMSW)
vigilant healthcare solutions —Frederick, MD
- Full-time
- Background check
- Adults
- Mid-level
- Referral program
Quick Apply
10d
Licensed Graduate Professional Counselor (LGPC)
vigilant healthcare solutions —Frederick, MD
- Full-time
- Background check
- Adults
- Outpatient experience
- Referral program
Quick Apply
10d
Board Certified Behavior Analyst (BCBA)
Ally Behavior Centers —Frederick, MD
- From $100,000 a year
- Full-time
- Background check
- BLS Certification
- HIPAA
- Continuing education credits
- Health savings account
Quick Apply
CLINICAL DIRECTOR
The GEO Group —Hagerstown, MD
- $100,000 - $137,675 a year
- Weekends as needed
- Addiction Medicine
- Master's degree
- Travel
- Paid training
- Health savings account
Psychologist for Children with Autism
Ally Behavior Centers —Frederick, MD
- Part-time
- Experience working with individuals with developmental disabilities
- 5 years
- Writing skills
Quick Apply
BCBA Fellowship - Field Work - Frederick
Helping Hands Family —Frederick, MD
- $20 - $25 an hour
- Background check
- Master's degree
- Fingerprint clearance
- Paid training
- Continuing education credits
Quick Apply
Sales Support Specialist - Maryland
PSI Group, Inc. —Williamsport, MD
- $21.50 - $25.00 an hour
- Overtime
- Mid-level
- Organizational skills
- 2 years
- Paid holidays
- Disability insurance
Quick Apply
2d
Client Support Coordinator Care and Communication Role
Comfort Keepers —Fayetteville, PA
- $30,000 - $45,000 a year
- Full-time
- Computer literacy
- Computer skills
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Call Center Representative
NVR, Inc —Thurmont, MD
- $47,000 - $57,000 a year
- Background check
- Microsoft Excel
- Microsoft Outlook
- Employee stock ownership plan
Social Service Coordinator - Discharge Services - Day
Wellspan Health —Chambersburg, PA
- Part-time
- Microsoft Word
- CPR Certification
- Master of Social Work
- Paid parental leave
- Health insurance
Seasonal (Temporary) Customer Service Call Center Agent
TRANZACT —Martinsburg, WV
- $15.50 an hour
- 8 hour shift
- Remote
- English
- High school diploma or GED
- Older adults
Quick Apply
Customer Service Rep/Project Manager
Marketing.com —Hagerstown, MD
- $65,000 - $75,000 a year
- 5 years
- Mid-level
- Continuous improvement
- Paid holidays
- Disability insurance
Quick Apply
Case Management Social Worker - Chambersburg Case Management - Day
Wellspan Health —Chambersburg, PA
- Part-time
- Hospital
- Computer literacy
- BLS Certification
- Health savings account
- Disability insurance
Client Support Specialist
Employee Navigator —Frederick, MD
- $50,000 - $56,000 a year
- Mid-level
- Office
- 3 years
Quick Apply
Customer Service Representative
Navistar Direct Marketing —Frederick, MD
- $50,000 - $60,000 a year
- Full-time
- Writing skills
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Substance Use Disorder Counselor (Hagerstown)
The GEO Group —Hagerstown, MD
- $30 - $33 an hour
- Full-time
- Spanish
- Addiction Medicine
- Computer literacy
- Paid training
- Health savings account
Customer Service Representative
Moore —Frederick, MD
- $50,000 - $60,000 a year
- Full-time
- Writing skills
- Mid-level
- Office
- Health insurance
- Dental insurance
Program Manager
Enlogica Solutions, LLC —Kearneysville, WV
- English
- Bachelor's degree
- Experience equivalent to degree accepted
- Opportunities for advancement

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Customer Service Representative - Information Center

Hagerstown Community College -
Hagerstown, MD

Apply Now

Job Details

Part-time
From $17.33 an hour

Qualifications

Foreign language proficiency
Website maintenance
Website management
D2L Brightspace
Email customer support
Educational administrative software
Phone communication
Administration student referral
Client inquiry handling
Academic institution experience
In-person customer service
Student information system
Databases
Internal employee customer service
Telephone systems
Experience at colleges/universities
Case referral
Ellucian
Associate's degree
Referral coordination
Content review
Communication skills
Email support
Entry level
Office phone management
Websites

Full Job Description

SUMMARY STATEMENT

The Customer Service Representative serves as a central point of contact for the College, delivering accurate information and exceptional customer service across phone, email, and in-person interactions. This role requires broad knowledge of the College’s programs, services, and processes, along with the ability to ask effective clarifying questions to understand needs and refer individuals to appropriate departments by transferring phone calls.

ORGANIZATIONAL RELATIONSHIPS

A. Reports directly to the Dean of Students.

B. Works closely with the Dean of Students Office, Student Center Welcome Desk student workers, Admissions, Human Resources, Information Technology and other departments across campus.

C. Requires frequent interaction via phone, email, and in person with students, employees, and the public. The position must demonstrate patience, professionalism, and the ability to ask effective clarifying questions to guide individuals to the correct services and information.

DUTIES

1. Deliver professional, courteous, and responsive customer service to students, employees, and community members via phone, email, and in-person interactions.

2. Demonstrate patience, empathy, and a solution-oriented approach when assisting individuals with varying levels of familiarity with the College.

3. Maintain a broad, working knowledge of the College’s academic programs, student services, administrative processes, and campus resources to effectively assist a wide range of inquiries.

4. Serve as a knowledgeable first point of contact, helping individuals navigate the College, access appropriate services efficiently, and transfer phone calls accordingly.

5. Use active listening skills and ask thoughtful clarifying questions to accurately assess customer needs and determine appropriate next steps.

6. Provide accurate, up-to-date general information regarding admissions, advising, registration, financial aid, payment processes, and other College services.

7. Resolve routine inquiries independently and refer complex or specialized questions to appropriate departments, faculty, or staff.

8. Communicate clearly and professionally in both verbal and written formats, tailoring communication style to meet the needs of diverse audiences.

9. Provide clear instructions and basic guidance on processes such as admission, course registration, transcript requests, payments, and use of student systems.

10. Utilize College technology systems effectively, including phone systems, multiple email accounts, student information systems, and web-based platforms.

11. Assist students and community members with basic navigation of the College website and student systems (e.g., Ellucian Self-Service, D2L).

12. Monitor and manage the College’s main information phone line and shared email accounts, troubleshooting issues in coordination with IT and Admissions.

13. Maintain awareness of campus services, office hours, events, and activities to ensure accurate and timely information is provided.

14. Coordinate referrals by connecting individuals to appropriate offices and ensuring a seamless customer experience.

15. Provide in-person support at the Student Center Welcome Desk as needed, including assisting and helping train student workers.

16. Serve as a back-up for new student and employee ID card processing.

17. Conduct proactive outreach to students when appropriate, including those at risk of self-pay deregistration for non-payment.

18. Maintain and update internal directories, resource materials, and contact information in coordination with Human Resources and the Webmaster.

19. Review website content regularly and recommend updates to improve accuracy and usability based on customer feedback and identified issues.

20. Support student affairs offices as needed and provide feedback to improve the overall student and visitor experience.

21. Assist with special projects and perform additional duties as assigned.

EDUCATION AND EXPERIENCE

Associate's Degree preferred and two years of relevant work experience preferred; customer service experience required; higher education experience preferred; strong command of English required; additional language proficiency preferred.

SKILLS AND ABILITIES

Strong interpersonal and customer service skills; ability to actively listen and ask clarifying questions; excellent verbal and written communication skills; ability to manage multiple inquiries at once and work independently; proficiency with office technology, databases, and web navigation; ability to maintain confidentiality and exercise sound judgment

WORKING ENVIRONMENT

Part-time position, work hours Monday–Friday between 8:00 a.m. and 3:00 p.m., with afternoon flexibility; position may be staffed by one employee working up to 29 hours per week or two employees, each working up to 15 hours per week.

APPLICATION DEADLINE

This position is considered open until filled. Applications will continue to be accepted until the position is filled and considered closed.

The College seeks to hire the best qualified candidate for each position. To support this philosophy and objective, the Human Resource Department provides a process to allow for a comprehensive search of candidates, inclusive of internal and external applicants.

Apply Now

Refine Your Search

support solutions jobs in hagerstown, md

Customer Service Representative - Information Center

Customer Support Specialist

Licensed Master Social Worker (LMSW)

Licensed Graduate Professional Counselor (LGPC)

Board Certified Behavior Analyst (BCBA)

CLINICAL DIRECTOR

Psychologist for Children with Autism

BCBA Fellowship - Field Work - Frederick

Sales Support Specialist - Maryland

Client Support Coordinator Care and Communication Role

Call Center Representative

Social Service Coordinator - Discharge Services - Day

Seasonal (Temporary) Customer Service Call Center Agent

Customer Service Rep/Project Manager

Case Management Social Worker - Chambersburg Case Management - Day

Client Support Specialist

Customer Service Representative

Substance Use Disorder Counselor (Hagerstown)

Customer Service Representative

Program Manager

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