Top 275 Call center/customer service Jobs in Hagerstown Md

Customer Service Representative - Information Center
Hagerstown Community College —Hagerstown, MD
- From $17.33 an hour
- Part-time
- Office
- Databases
- University
Remote Customer Service Representative
Automated Health Systems —Hagerstown, MD
- $17.17 - $18.00 an hour
- Remote
- Bilingual
- High school diploma or GED
- 1 year
- Wellness program
- Health insurance
Quick Apply
Customer Service Representative
Larry and Sons —Hagerstown, MD
- $17 - $19 an hour
- Full-time
- Pass drug screening
- Mid-level
- Criminal background check
- Paid training
- Paid holidays
Quick Apply
Customer Service Technical Associate
Wolters Kluwer —Hagerstown, MD
- $29,700 - $49,650 a year
- Full-time
- Hybrid work
- Office
- High school diploma or GED
- Quality control
- Commuter assistance
- Paid parental leave
3d
Call Center Representative
NVR, Inc —Thurmont, MD
- $47,000 - $57,000 a year
- Background check
- Microsoft Excel
- Microsoft Outlook
- Employee stock ownership plan
Patient Service Coordinator
National Spine and Pain Centers —Hagerstown, MD
- Microsoft Excel
- Microsoft Outlook
- OSHA
Quick Apply
11d
Licensed Practical Nurse (LPN)
Kinship Health PACE —Chambersburg, PA
- Full-time
- Nursing
- Customer service
- Analysis skills
- Dental insurance
- 401(k)
Quick Apply
ASE Automotive Technician | Sign-On Bonus!
CarMax Auto Superstores, Inc. —Frederick, MD
- $28.60 - $47.68 an hour
- 8 hour shift
- Dealership
- Driver's License
- In-person
- Paid jury duty
- Paid holidays
Quick Apply
RN Part Time
Everstand —Martinsburg, WV
- $43.27 an hour
- Part-time
- Background check
- Spanish
- Nursing
Quick Apply
Registered Nurse - Forensic Nurse Examiner - Rotating
Wellspan Health —Waynesboro, PA
- Part-time
- CPR Certification
- Nursing
- RN License
Registered Nurse - Operating Room - Day/Evening
Wellspan Health —Chambersburg, PA
- 8 hour shift
- CPR Certification
- Nursing
- Surgery
Registered Nurse - Behavioral Health Inpatient - Night
Wellspan Health —Chambersburg, PA
- 12 hour shift
- Acute care
- CPR Certification
- Nursing
Registered Nurse - Same Day Surgery - Day/Eve
Wellspan Health —Chambersburg, PA
- 8 hour shift
- CPR Certification
- Nursing
- Surgery
Registered Nurse - Operating Room - Night
Wellspan Health —Chambersburg, PA
- 8 hour shift
- CPR Certification
- Nursing
- Surgery
Sales Associate - Fitzgerald Auto Mall of Frederick TOP PERFORMERS EARN $100k+
Fitzgerald Auto Mall of Frederick —Frederick, MD
- $35,100 - $100,000 a year
- Urgently hiring
- 18 years or older
- Dealership
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Automotive Detailer
CarMax —Frederick, MD
- $20.35 - $28.38 an hour
- 8 hour shift
- Customer service
- Mid-level
- Ability to lift 50 pounds
- Paid jury duty
- Paid holidays
Quick Apply
7d
Nursing Assistant - Emergency Department - Nights
Wellspan Health —Waynesboro, PA
- Full-time
- CPR Certification
- BLS Certification
- High school diploma or GED
FLOOR TECHNICIAN
ABM Industries —Greencastle, PA
- $19.75 an hour
- Full-time
- 18 years or older
- Customer service
- No high school diploma
- On-the-job training
Paint Prep Technician | Sign-On Bonus!
CarMax Auto Superstores, Inc. —Frederick, MD
- $25.30 - $30.61 an hour
- 8 hour shift
- In-person
- Entry level
- Paid jury duty
- Paid holidays
Quick Apply
Registered Nurse - Cath Lab - Day
Wellspan Health —Chambersburg, PA
- Part-time
- 18 years or older
- Nursing
- RN License

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Customer Service Representative - Information Center

Hagerstown Community College -
Hagerstown, MD

Apply Now

Job Details

Part-time
From $17.33 an hour

Qualifications

Foreign language proficiency
Website maintenance
Website management
D2L Brightspace
Email customer support
Educational administrative software
Phone communication
Administration student referral
Client inquiry handling
Academic institution experience
In-person customer service
Student information system
Databases
Internal employee customer service
Telephone systems
Experience at colleges/universities
Case referral
Ellucian
Associate's degree
Referral coordination
Content review
Communication skills
Email support
Entry level
Office phone management
Websites

Full Job Description

SUMMARY STATEMENT

The Customer Service Representative serves as a central point of contact for the College, delivering accurate information and exceptional customer service across phone, email, and in-person interactions. This role requires broad knowledge of the College’s programs, services, and processes, along with the ability to ask effective clarifying questions to understand needs and refer individuals to appropriate departments by transferring phone calls.

ORGANIZATIONAL RELATIONSHIPS

A. Reports directly to the Dean of Students.

B. Works closely with the Dean of Students Office, Student Center Welcome Desk student workers, Admissions, Human Resources, Information Technology and other departments across campus.

C. Requires frequent interaction via phone, email, and in person with students, employees, and the public. The position must demonstrate patience, professionalism, and the ability to ask effective clarifying questions to guide individuals to the correct services and information.

DUTIES

1. Deliver professional, courteous, and responsive customer service to students, employees, and community members via phone, email, and in-person interactions.

2. Demonstrate patience, empathy, and a solution-oriented approach when assisting individuals with varying levels of familiarity with the College.

3. Maintain a broad, working knowledge of the College’s academic programs, student services, administrative processes, and campus resources to effectively assist a wide range of inquiries.

4. Serve as a knowledgeable first point of contact, helping individuals navigate the College, access appropriate services efficiently, and transfer phone calls accordingly.

5. Use active listening skills and ask thoughtful clarifying questions to accurately assess customer needs and determine appropriate next steps.

6. Provide accurate, up-to-date general information regarding admissions, advising, registration, financial aid, payment processes, and other College services.

7. Resolve routine inquiries independently and refer complex or specialized questions to appropriate departments, faculty, or staff.

8. Communicate clearly and professionally in both verbal and written formats, tailoring communication style to meet the needs of diverse audiences.

9. Provide clear instructions and basic guidance on processes such as admission, course registration, transcript requests, payments, and use of student systems.

10. Utilize College technology systems effectively, including phone systems, multiple email accounts, student information systems, and web-based platforms.

11. Assist students and community members with basic navigation of the College website and student systems (e.g., Ellucian Self-Service, D2L).

12. Monitor and manage the College’s main information phone line and shared email accounts, troubleshooting issues in coordination with IT and Admissions.

13. Maintain awareness of campus services, office hours, events, and activities to ensure accurate and timely information is provided.

14. Coordinate referrals by connecting individuals to appropriate offices and ensuring a seamless customer experience.

15. Provide in-person support at the Student Center Welcome Desk as needed, including assisting and helping train student workers.

16. Serve as a back-up for new student and employee ID card processing.

17. Conduct proactive outreach to students when appropriate, including those at risk of self-pay deregistration for non-payment.

18. Maintain and update internal directories, resource materials, and contact information in coordination with Human Resources and the Webmaster.

19. Review website content regularly and recommend updates to improve accuracy and usability based on customer feedback and identified issues.

20. Support student affairs offices as needed and provide feedback to improve the overall student and visitor experience.

21. Assist with special projects and perform additional duties as assigned.

EDUCATION AND EXPERIENCE

Associate's Degree preferred and two years of relevant work experience preferred; customer service experience required; higher education experience preferred; strong command of English required; additional language proficiency preferred.

SKILLS AND ABILITIES

Strong interpersonal and customer service skills; ability to actively listen and ask clarifying questions; excellent verbal and written communication skills; ability to manage multiple inquiries at once and work independently; proficiency with office technology, databases, and web navigation; ability to maintain confidentiality and exercise sound judgment

WORKING ENVIRONMENT

Part-time position, work hours Monday–Friday between 8:00 a.m. and 3:00 p.m., with afternoon flexibility; position may be staffed by one employee working up to 29 hours per week or two employees, each working up to 15 hours per week.

APPLICATION DEADLINE

This position is considered open until filled. Applications will continue to be accepted until the position is filled and considered closed.

The College seeks to hire the best qualified candidate for each position. To support this philosophy and objective, the Human Resource Department provides a process to allow for a comprehensive search of candidates, inclusive of internal and external applicants.

Apply Now

Refine Your Search

call center/customer service jobs in hagerstown md

Customer Service Representative - Information Center

Remote Customer Service Representative

Customer Service Representative

Customer Service Technical Associate

Call Center Representative

Patient Service Coordinator

Licensed Practical Nurse (LPN)

ASE Automotive Technician | Sign-On Bonus!

RN Part Time

Registered Nurse - Forensic Nurse Examiner - Rotating

Registered Nurse - Operating Room - Day/Evening

Registered Nurse - Behavioral Health Inpatient - Night

Registered Nurse - Same Day Surgery - Day/Eve

Registered Nurse - Operating Room - Night

Sales Associate - Fitzgerald Auto Mall of Frederick TOP PERFORMERS EARN $100k+

Automotive Detailer

Nursing Assistant - Emergency Department - Nights

FLOOR TECHNICIAN

Paint Prep Technician | Sign-On Bonus!

Registered Nurse - Cath Lab - Day

I want to receive the latest job alert for call center/customer service in hagerstown md

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