Top 3 Front desk receptionist Jobs in Hailey, Id

Spa Receptionist
The Observatory Sun Valley, A Viceroy Resort —Ketchum, ID
- Weekends as needed
- Residential
- Entry level
- Resort
Spa & Pool Front Desk
Sun Valley Resort —Sun Valley, ID
- Weekends as needed
- English
- Computer skills
- Communication skills
Quick Apply
Admin & Sales Assistant
The Observatory Sun Valley, A Viceroy Resort —Ketchum, ID
- Microsoft Word
- Microsoft Access
- Mid-level

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Spa Receptionist
The Observatory Sun Valley, A Viceroy Resort —Ketchum, ID
Welcome guests warmly, providing an attentive and polished greeting upon arrival. Previous experience in luxury hospitality, retail, spa, front desk, or…

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Spa Receptionist

The Observatory Sun Valley, A Viceroy Resort -
Ketchum, ID

Apply Now

Job Details

Qualifications

Retail sales transactions
Retail customer service procedures
Customer communication
Confidential information handling
Proactive hotel and accommodations guest assistance
Spa experience
Email customer support
Visual merchandising
Salon software
MINDBODY
Client inquiry handling
Processing cash transactions
Answering guest questions
Emergency procedures
Retail merchandising procedures
Payment Processing Systems
Physical inventory counts for inventory management
Merchandising display arrangement
Retail store product knowledge
Guest services software
Clean workspace maintenance
Product placement
Suggestive selling
POS systems
Standard operating procedures (SOPs)
Entry level

Full Job Description

Viceroy Hotels:

Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal’s Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026.

Location:

The property offers 73 guest rooms and 12 single-level penthouse residences, all with sweeping views of Idaho’s Rocky Mountains. Guests and owners will enjoy an elevated level of personalized service and an extensive amenity suite, including a 5,700-square-foot full-service spa, a 1,500-square-foot fitness center, six treatment rooms, an indoor thermal pool, cold plunge, sauna, and steam rooms. A state-of-the-art rooftop observatory and outdoor terrace bar will provide unobstructed access to the Central Idaho Dark Sky Reserve, the first designated preserve of its kind in the U.S. and one of only 12 globally.

Overview:

Located at the southeast corner of Main Street and River Street East—the gateway to downtown Ketchum, Idaho—and just minutes from Bald Mountain’s River Run base, this exceptional property will debut as Sun Valley’s first luxury hotel and for-sale residence offering. As part of the Viceroy team, you’ll help bring our signature experiential hospitality to one of North America’s most iconic, year-round mountain destinations

The Spa Receptionist is the first point of contact for all spa guests and plays a key role in delivering an exceptional luxury experience. This role handles reservations, check-ins, check-outs, retail sales, and guest communication with grace, efficiency, and professionalism. The Spa Receptionist ensures a seamless and personalized spa journey while supporting overall spa operations.

Responsibilities:

Welcome guests warmly, providing an attentive and polished greeting upon arrival.
Escort or direct guests through their spa journey, ensuring comfort and clarity.
Anticipate guest needs and respond promptly to requests, preferences, and concerns.
Provide knowledgeable recommendations on treatments, spa experiences, memberships, and retail products.
Maintain a calm, luxurious atmosphere in the reception and retail areas.
Manage all spa bookings, confirmations, modifications, and cancellations with accuracy.
Maintain a deep understanding of treatment menu offerings, therapist specialties, and treatment durations.
Optimize the schedule to maximize therapist productivity and guest satisfaction.
Handle guest check-ins and check-outs efficiently, including payment processing and charges.
Answer emails, calls, and inquiries promptly and professionally.
Offer thoughtful product recommendations and assist guests in selecting retail items that suit their wellness needs.
Ensure retail displays are immaculate, fully stocked, and visually appealing.
Support monthly inventory counts, restocking, and reporting.
Promote spa promotions, special packages, and seasonal experiences.
Communicate guest information, preferences, or special requests to therapists and spa leadership.
Maintain cleanliness and presentation of the front desk, retail area, and relaxation spaces.
Assist with locker room or facility needs during peak times (as needed).
Participate in daily briefings and contribute to a collaborative team environment.
Handle sensitive guest information with confidentiality.
Follow all cash-handling policies and financial protocols.
Maintain knowledge of spa safety procedures and emergency protocols.
Ensure adherence to brand standards, SOPs, and service guidelines

Qualifications:

Previous experience in luxury hospitality, retail, spa, front desk, or concierge roles strongly preferred.
Exceptional communication, interpersonal, and guest-service skills.
Strong multitasking abilities and comfort working in a fast-paced, serene environment.
Proficiency in spa software/POS systems (e.g., Book4Time, SpaSoft, Mindbody, etc.).
Professional appearance and polished demeanor.
Flexible availability, including weekends and holidays.
Warm, gracious, and naturally service-oriented.
Highly organized, detail-focused, and proactive.
Confident in recommending services and retail products.
Able to remain calm, composed, and guest-focused under pressure.
Team player with a positive, solution-oriented attitude.

Apply Now

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front desk receptionist jobs in hailey, id

Spa Receptionist

Spa & Pool Front Desk

Admin & Sales Assistant

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