Top 44 Customer service Jobs in Halifax, Nc

Patient Service Representative - Jackson
Rural Health Group, Inc. —Jackson, NC
- Full-time
- Spanish
- Pass drug screening
- HIPAA
Quick Apply
Customer Service Associate - Temporary
Walgreens —Roanoke Rapids, NC
- $15.00 - $17.50 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
7d
Front Desk Agent
Carolina Star Hotels Inc. —Weldon, NC
- $14 - $16 an hour
- Full-time
- Bilingual
- Computer literacy
- Administrative experience
Quick Apply
4d
Customer Service Associate
Big Lots —Roanoke Rapids, NC
- Part-time
- Merchandising
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
Guest Services Mgr
First Carolina Management Inc As Agent For —Roanoke Rapids, NC
- $44,000 - $45,000 a year
- Full-time
- Mid-level
Quick Apply
Customer Service Associate
Roses/Roses Express/Maxway/Bills Dollar/Super Dollar/Bargain Town/Super 10 —Scotland Neck, NC
- Part-time
- Merchandising
- High school diploma or GED
- Organizational skills
Quick Apply
Customer Service Associate I
Dollar Tree —Roanoke Rapids, NC
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Front Desk Receptionist
RED ROOF INN HOTEL —Roanoke Rapids, NC
- From $11.50 an hour
- Part-time
- Customer service
- Hotel
- Administrative experience
Quick Apply
Customer Service Associate I
Family Dollar —Roanoke Rapids, NC
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service / Cashier
Pizza Hut —Roanoke Rapids, NC
- Serving
- Quick service & fast food restaurant
- 16+ years old
Quick Apply
Parts Customer Service Specialist
LS TRACTOR USA LLC —Battleboro, NC
- 8 hour shift
- Microsoft Outlook
- Computer literacy
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
FT Assistant Manager Customer Service
Food Lion —Littleton, NC
- Full-time
- Sales
- Merchandising
- Mid-level
1d
PT Customer Service Leader
Food Lion —Battleboro, NC
- Part-time
- High school diploma or GED
- Accounting
- Communication skills
1d
Customer Service Manager
Popeyes Roanoke Rapids —Roanoke Rapids, NC
- $13 - $15 an hour
- Weekends as needed
- Serving
- Quick service & fast food restaurant
- 16+ years old
- Flexible schedule
Retail Service Specialist
O'Reilly Automotive Stores —Roanoke Rapids, NC
- Full-time
- ASE Certification
- Merchandising
- Mid-level
- Employee stock purchase plan
- Health insurance
Quick Apply
Insurance Service Agent - Ukrainian & Russian Speaker
International Insurance Group, Inc. —United States
- $38,000 - $47,000 a year
- Full-time
- Remote
- Background check
- English
- Microsoft Office
- Paid training
- Paid holidays
Quick Apply

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Customer Service Associate - Temporary
Walgreens —Roanoke Rapids, NC
Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and…
$15.00 - $17.50 an hour
7d

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Client Service Advocate (CSA)
Katterhenry Investment Group of NEST Capital —Dublin, OH
Field incoming calls, emails, faxes, and correspondence. Financial services: 3 years (Required). We offer a competitive compensation and benefits package…
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Outbound Customer Service Representative
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Make high-volume outbound calls to customers from assigned lead queues. In this role, you will engage prospective customers through high-volume outbound calls,…
From $16.50 an hour
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3h

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Patient Service Representative - Jackson

Rural Health Group, Inc. -
Jackson, NC

Quick Apply

Job Details

Full-time

Qualifications

Computer operation
Customer relationship building
Electronic health records (EHR) management
Phone communication
Professional ethics
Employee relationship building
High school diploma or GED
Computer skills

Full Job Description

Rural Health Group – Healthcare That Fits Your Family

Rural Health Group, Inc. provides quality primary care services without regard for a patient's ability to pay and serves as a community resource for eliminating health disparities. We are a non-profit, federally qualified health center dedicated to serving everyone in our community with exceptional medical, dental, behavioral health, pharmacy, health education, nutrition, WIC and case management services.

Patient Service Representative

This full-time position will be based out of our Jackson, North Carolina family medical office.

The Patient Service Representative is responsible for professionally responding to telephone inquiries from callers as they relate to health services our organization provides. Rural Health Group's Call Center staff are responsible for solving problems and educating callers about our organization's health services and procedures. Operators/schedulers are also responsible for documenting all patient interactions in the appropriate computer system.

We prefer to hire individuals who have excellent verbal and written communication skills, organizational skills, and the ability to handle multiple tasks. Bilingual in Spanish and English is preferred, but not required for this position.

Responsibilities:

Promptly answers, screens, and processes telephone inquiries in a friendly, professional manner.
Provides information on Rural Health Group's programs, policies, and procedures.
Collects, enters and updates patient demographic information into the EMR system. Documentation is to be concise, thorough, and accurate.
Refers patients to the nursing staff for triage and medical advice.
Responds to urgent/emergent calls and refer to nursing staff until resolution.
Schedule appointments per provider guidelines and handle cancelations.
Make reminder calls for next-day appointments informing patients to bring any necessary items, including co-payments and medications.
Communicate with patients about requirements for next visit such as paying outstanding balances.
Explain clinic regulations such as hours, payment of accounts and schedule of charges.
Reduce barriers by improving linkages to services.
Participates in internal and external educational opportunities relevant to the call center or customer service environment. Attends or reviews 100% of team meetings annually.
Responds to irate callers in a professional manner.
Supports organizational changes. Demonstrates flexibility in providing coverage and/or availability for the call center via scheduling adjustments for unexpected absences, events, or call volume variances.
Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA).
Other duties and special projects that are assigned.

Service Delivery Expectations:

Customer service oriented.
Team player.
Meets the expectations of our internal and external customers in providing excellent service.
Demonstrates positive customer relationship skills with all telephone encounters.
Seeks and supports changes in call flow processes and communication services. Suggests improvements and participates in organized efforts to improve service levels.
Willingly performs other duties or tasks as assigned and handles multiple tasks effectively and efficiently.
Promotes sense of pride in call center and positive interpersonal relations among all team members.
Exhibits commitment to effective problem solving techniques when issues arise.
Continuously acts to maintain a safe, clean, healthy, and professional work environment consistent with Rural Health Group's professional patient/caller service, vision, values, and endeavors.
Arrives at workstation on time, ready to work, and demonstrates minimal absenteeism.
Demonstrates effective problem solving skills.

Core Competencies:
Successful candidate must demonstrate the Rural Health Group Core Competencies, which include:

Good Judgment
Communication/Customer Service/Teamwork
Passion
Honesty
Responsibility
Job-Specific Skill Set

Requirements:

Experience in a call center environment is required.
Bilingual (English/Spanish) is preferred, but not required; applicants who serve in a translating capacity will be required to take a language assessment
Experience in outpatient medical office setting preferred.
Experience with electronic health record a plus.
High school diploma or GED
Ability to multi-task and work efficiently in a potentially stressful environment
Ability to apply common sense understanding when carrying out detailed written or oral instructions
Ability to establish and maintain positive, effective, professional relationships with patients, providers, coworkers, and superiors
Excellent verbal and written communication skills
Able to maintain patient respect and dignity while displaying maturity, empathy, ethics, and professionalism
Able to work independently; excellent teamwork skills
Possess knowledge of modern office equipment and basic computer skills; must be able to quickly learn to use eClinicalWorks electronic health record system
Physical Demands: Must be able to sit for long periods of time

EOE. Federal and State Criminal Background Checks and Drug Screen required for all positions. The influenza vaccine is a condition of employment.

E-Verify Notice: After accepting employment new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States.

Quick Apply

Refine Your Search

customer service jobs in halifax, nc

Patient Service Representative - Jackson

Customer Service Associate - Temporary

Front Desk Agent

Customer Service Associate

Guest Services Mgr

Customer Service Associate

Customer Service Associate I

Front Desk Receptionist

Customer Service Associate I

Customer Service / Cashier

Parts Customer Service Specialist

FT Assistant Manager Customer Service

PT Customer Service Leader

Customer Service Manager

Retail Service Specialist

Insurance Service Agent - Ukrainian & Russian Speaker

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