Rx Maintenance Specialist is a license Pharmacy Technician who supports prescription continuity in a mail order pharmacy environment through proactive outreach and refill maintenance. This role is responsible for coordinating renewals, and engaging patients to prevent therapy gaps. The specialist plays a critical role in on time medication fulfillment for chronic and maintenance therapies.
- Perform outbound calls or texts to patients regarding refill needs
- Address patient questions related to refill status, shipping timelines, and order processing within defined service levels
- Monitor high‑volume prescription queues
- Initiate and follow up on prescription renewal requests with prescribers to prevent shipment delays
- Ensure prescriptions are maintained accurately to support uninterrupted mail‑order fulfillment
- Communicate with provider offices via electronic requests, fax, or phone to obtain renewals
- Collaborate with pharmacists and customer service to resolve issues impacting shipment
- Escalate clinical or time‑sensitive issues in accordance with established workflows
- Document all outreach, renewal activity, and patient interactions accurately in pharmacy systems
- Identify recurring delays or process issues and communicate opportunities for workflow improvement
- Meet productivity and quality standards for outreach volume, renewal turnaround time, and prescription maintenance accuracy
- Support medication adherence, auto‑refill enrollment, and gap‑in‑therapy reduction initiatives
- Performs other related duties as assigned
- Registered Pharmacy Technician required (CPhT preferred)
- Experience in mail‑order or centralized pharmacy operations a plus
- Experience working in remote or hybrid pharmacy environments
- Bilingual language skills a plus
- Highly self-motivated, driven to succeed and career minded
- Possess problem solving, attention to detail, organizational and time-management skills
- Demonstrate effective oral, written and interpersonal communication
- Works well independently with ability to make independent decisions
- Exceptional communication skills; oral, written and interpersonal
- Provides exceptional internal and external customer service to patients, peers and clients
- Strong attention to detail, accuracy, time management, organization and follow through skills a must
- Efficiently and accurately provide information to patients and peers
- Ability to work the following work schedule: Monday to Friday 8:30 am to 5:00 pm
- Ability to work from our Andover office during the initial training and onboarding period before transitioning to a hybrid work schedule
- Expertise in managing and optimizing high volume work queues with minimal supervision
- Strong organizational skills, including effective management of high-volume work queues
- Attention to detail in a high volume, deadlines driven setting
- Patient centric and service oriented communication style
- Ability to work independently while collaborating across teams
- Adaptability to changing priorities and workload demands
Our culture is built on our ICARE values: Ingenuity, Collaboration, Advocacy, Respect, and Empowerment. These values guide how we support our patients — and how we support each other.
We offer:
Injured Workers Pharmacy (IWP) is proud to be THE Patient Advocate Pharmacy, helping injured workers around the country access their prescription medications with ease. As a specialized workers’ compensation home delivery pharmacy, we collaborate with the legal, medical, and insurance communities to help injured workers return to a productive life. At IWP we believe in our service, but it’s the people who make it a great place to work. We value our employees and strive for a culture of teambuilding, open mindedness, and fun. If that sounds like something you’d like to be part of, we’d love to hear from you! Your compensation will include a competitive salary, generous benefits, and opportunities for growth and development.
We are dedicated to attracting and retaining top talent with competitive and fair compensation. The salary range for this role is $24-$27/hr.
IWP is an Equal Opportunity Employer. IWP does not discriminate on the basis of race, creed, color, religion, national origin, sex, sexual orientation, gender identity, age, physical or mental disability, or any other basis covered by appropriate law. All employment decisions are made on the basis of qualifications, merit, and business need. IWP is committed to providing reasonable accommodations for qualified individuals with physical and mental disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] (mailto:[email protected]) We will make a determination on your request for reasonable accommodation on a case-by-case basis.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
