Top 33 Call center Jobs in Hancock, Mi

Contact Center Associate
Superior National Bank —Hancock, MI
- Full-time
- High school diploma or GED
- Communication skills
- Entry level
Quick Apply
6d
Clinical Health Coach Call Center Bilingual
Nimble Health —United States
- $30 an hour
- Full-time
- Remote
- Spanish
- Mid-level
- Bachelor's degree
- AD&D insurance
- Paid holidays
Quick Apply

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Clinical Health Coach Call Center Bilingual
Nimble Health —United States
Experience in a telephonic role, call center, telephone triage, etc. Excellent verbal and written communication skills, Ability to develop rapport with others,.
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Bilingual Patient Care Representative (Job#3334)
InnoSource —Columbus, OH
Call Handling: Professionally and empathetically respond to incoming customer calls, emails, or chats, offering accurate information and effectively resolving…
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Bilingual Customer Service Representative (Job #33224)
InnoSource —Columbus, OH
This report will include a criminal records check and may also include verification of your Social Security number, driving record, education and/or employment…
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Contact Center Associate

Superior National Bank -
Hancock, MI

Quick Apply

Job Details

Full-time
6 days ago

Qualifications

Live chat
Opening bank accounts
Transaction monitoring
Managing customer accounts
Customer training
Texting/chatbox tools
Account maintenance
Financial transaction processing
Phone communication
Account troubleshooting
Corporate training
Promoting bank products
Scanning
Financial issue resolution
High school diploma or GED
Managing clients in a customer support role
Customer engagement
Technical presentations (as sales engineering task)
Industry knowledge of financial regulations
Consumer dispute resolution
Product demos
Customer issue escalation
Document imaging
Assisting with digital banking services
Deposits
Handling account queries
Fraud Detection Systems
Communication skills
Promoting bank services
Entry level

Full Job Description

Department: Deposit Operations

Reports To: Deposit Operations Coordinator

Supervises: None

Last Updated: 04.15.2025

Summary: Primary focus is on managing customer contact and support. Participates in the day-to-day operations of the Department.

Major Duties & Responsibilities:

Manage inbound calls in a timely and professional manner.
Strong focus on identifying customer needs, clarifying information, and issue resolution.
Assist customers with account questions, statement balancing, product support, and account maintenance.
Act as an ambassador of our digital products.
Quickly identify needs to route customers to appropriate resources.
Communicate with customers through multiple channels.
Provides customer support and employee training and participates in the overall digital strategy for the bank.
Monitor customer enrollment into OLB products.
Manage the Online Account Opening applications.
Review various department reports.
Monitor fraud systems for potential check and deposit related fraud.
Review fraud suspect items and contact customers to determine if further action is required.
Review/ Approve ATM/Mobile deposit exceptions.
Manage Req E Disputes.
Manage the Deposit Scanning ‘To be Indexed ‘Folder.
Review and fulfill asset verifications
Perform a variety of account maintenance, including but not limited to:
- Flagging accounts
- Changing customer status
- Deactivation of eStatements
- Address changes
Gives product demonstrations to customers as needed.
Process and fulfill audit requests.
Understands and follows bank/ department regulations, policies, and procedure, and participates in all compliance- related training.
Other duties as assigned.

Education & Experience:

Excellent communication skills, including verbal, phone, written, listening, and people/soft-skills
Ability to move appropriately and quickly between variety of communication channels including phone, chat, text.
Strong comfort level with technology and digital banking products
Professionalism
Ability to multi-task
High attention to detail
Strong investigative and problem-solving skills
Basic understanding of Regulation E, BSA, and NACHA Rules
High school diploma

Quick Apply

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call center jobs in hancock, mi

Contact Center Associate

Clinical Health Coach Call Center Bilingual

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