IT Service Engineer II
Executech —Richland, WA
- $28.85 - $38.46 an hour
- Full-time
- Mid-level
- Continuous improvement
- Mentoring
Quick Apply
Field Service Engineer 2
Intuitive Surgical —Richland, WA
- $37 - $55 an hour
- Day shift
- Clean driving record
- Up to 50% travel
- Hospital
Quality Assurance Engineer Associate II
Planned Systems International, Inc. —Richland, WA
- $90,150 - $113,550 a year
- Online Application
- Bachelor of Science
- Mid-level
- Analysis skills
- AD&D insurance
- Disability insurance
14d
Protection and Control Engineer
ABB Inc. —Richland, WA
- $83,300 - $133,280 a year
- Full-time
- Remote
- 5 years
- System design
- Master's degree
- Health savings account
- AD&D insurance
Quick Apply
10d
Construction SCADA Controls Manager I and II- Solar
M. A. Mortenson Company —United States
- $125,600 - $216,500 a year
- Up to 50% travel
- Construction site
- Customer service
- AD&D insurance
- Paid holidays

Other jobs to consider

Find your next job by exploring related positions.

Control Systems Engineer
ROI Agency —Moses Lake, WA
Supports custom software and interfaces, diagnoses cross-system data and communications issues, leads configuration of energy scheduling/tagging applications,…
Quick Apply
2d
Certified Epicor Kinetic Senior Consultant
Ludwig Solutions, LLC —United States
Lead full lifecycle implementation projects, including discovery, design, build, testing, deployment, and post-go-live support.
From $100 an hour
Quick Apply

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Equipment Engineer Opening #504440
L-H Battery Company —Jeffersonville, OH
Complete and develop production work orders for equipment related items by creating or updating PLC Ladder Logic, improving mechanical design, updating vision…
Quick Apply
Factory Automation Equipment Engineer Opening #505374
L-H Battery Company —Jeffersonville, OH
Applies engineering techniques to install, modify, analyze, repair and test tools, engines, machines, and other mechanically functioning equipment.
Quick Apply

I want to receive the latest job alert for it service engineer ii in hanford, wa

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it service engineer ii jobs near hanford, wa

Controls Engineer jobs in Richland, WA

Maintenance Supervisor jobs in Jacksonville, FL

Supervisor jobs in North Carolina

Maintenance Supervisor jobs in Baton Rouge, LA

Senior Construction Supervisor jobs in Florida

Senior Construction Supervisor jobs in South Bend, IN

Senior Construction Supervisor jobs in Ocala, FL

Senior Construction Supervisor jobs in New York, NY

Field Service Engineer jobs in Indianapolis, IN

Field Service Engineer jobs in Asheville, NC

Water Resources Engineer jobs in Houston, TX

Field Service Engineer jobs in Raleigh, NC

Customer Service Representative jobs in Tulsa, OK

Field Service Engineer jobs in Fort Wayne, IN

Work From Home Customer Service jobs in West Palm Beach, FL

Remote Quality Assurance jobs in Georgia

Food Quality Assurance jobs in Buffalo, NY

Quality Assurance Associate Ii jobs in Columbia, MD

Quality Assurance Associate Ii jobs in Malvern, PA

Quality Assurance Associate Ii jobs in Charlotte, NC

IT Service Engineer II

Executech -
Richland, WA

Quick Apply

Job Details

Full-time
$28.85 - $38.46 an hour

Qualifications

Endpoint Security
SSO
Cloud identity and access management (IAM)
Knowledge management
Customer communication
IT user and group management
Tooling
Technical documentation
Triage
Coaching
Mid-level
Incident Escalation
Job shadowing (employee development activity)
Managing clients in a customer support role
Cloud service support
Continuous improvement
Decision making
Incident management operations support
Customer support ticket management
Mentoring
Vendor communication
Microsoft Teams
SharePoint
Data backup
Customer service knowledge base
MFA
UEM
Cross-functional collaboration
Escalation handling
Standard operating procedures (SOPs)

Full Job Description

Role Summary

The Service Engineer II independently resolves more complex issues and assumes full ownership for end-to-end resolution. This role requires stronger technical judgment, efficiency, proactive communication, and disciplined execution in a metric-driven environment. This role may include dedicated client service assignments requiring broad technical execution, independent ownership, and cross-functional collaboration within Executech standards.

Key Responsibilities

Resolve issues beyond Service Engineer I scope across devices, identity, Microsoft 365, networking fundamentals, and core business systems, acting as a consistent technical lead for assigned clients and queues.
Own tickets end-to-end: client updates, vendor/carrier coordination, resolution confirmation, and handoff when scope spans multiple teams.
Apply structured troubleshooting and sound judgment on when to proceed independently, escalate, or engage additional resources.
Use scripting and automation for repeatable tasks (e.g., PowerShell for standard admin actions) within approved standards.
Support security posture through correct identity verification, suspicious-activity handling, and incident escalation workflows.
Contribute to operational improvement: surface recurring issues, recommend remediation, and update KB/runbooks.
Mentor Service Engineer I staff through shadowing, pairing, and high-quality escalation feedback.
Balance client advocacy with scalability, security, and Executech standards, operating across functional boundaries when needed while adhering to change control, documentation, and escalation practices.

Typical Work Scope (Examples)

Multi-step M365 administration (licenses, groups, mailbox permissions, SharePoint/Teams access issues) with judgment and minimal supervision.
Endpoint and device management (Intune policies, device compliance basics, BitLocker recovery, Autopilot resets) within SOP.
Identity and access management troubleshooting (Conditional Access impacts, SSO issues, MFA/Authenticator edge cases).
Backup/DR and security tooling triage (agent health, failed jobs, initial containment actions per incident SOP).
PSA/RMM improvements: suggests workflow fixes; flags recurring issue trends with evidence.

Performance Expectations (KPIs)

SLA compliance:

90% (rolling 90-day).
97% positive (rolling 90-day).
Utilization: 90% utilization target.
80% billable efficiency (rolling 90-day).
Ticket quality: meets documentation/time-entry standards; participates in QA audits.
90/100 (< 85/100 triggers coaching plan).

Skills & Experience

2–5 years of IT support experience with increasing complexity (MSP experience strongly preferred).
Strong working knowledge of Microsoft 365 administration, identity, device management, and common MSP toolsets.
Able to prioritize effectively under SLA pressure while maintaining quality and client communication.
Comfortable performing intermediate troubleshooting across multiple systems and documenting evidence.
Working knowledge of PowerShell fundamentals and willingness to build safe automation (reviewed/approved).

Certification Expectations

Hold (or actively pursue) one Microsoft role-based certification aligned to daily responsibilities (e.g., MD-102 or MS-102).
AZ-104 is recommended for engineers working regularly in Azure/M365 administration and is required for Senior promotion readiness.
(Equivalent experience may be considered where appropriate.)

IMPACT Expectations

Integrity: make sound technical decisions; follow standards under pressure; escalate appropriately.
Mindset: continuously improve skills; adapt quickly to new tooling/standards; apply feedback independently.
Passion: own outcomes, not tasks; bring energy to problem-solving and client experience.
Accountability: drive tickets to resolution; meet KPI expectations consistently; keep work visible and up to date.
Client-Centric: manage expectations with proactive updates and clear next steps.
Teamwork: share knowledge; mentor; contribute constructively to execution improvements.

NA2hNqT6af

Quick Apply

Refine Your Search

it service engineer ii jobs in hanford, wa

IT Service Engineer II

Field Service Engineer 2

Quality Assurance Engineer Associate II

Protection and Control Engineer

Construction SCADA Controls Manager I and II- Solar