Top 247 Call center Jobs in Hanover, Md

HVAC Customer Care Specialist
Amazing Heating and Air Conditioning, Inc. —Baltimore, MD
- $19 - $22 an hour
- Weekends as needed
- Microsoft Outlook
- Residential
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
3d
Sales Representative – Uncapped Commission
TWO MEN AND A TRUCK® —Columbia, MD
- $17 - $25 an hour
- Full-time
- Bilingual
- Computer literacy
- High school diploma or GED
- Paid training
- Opportunities for advancement
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Insides Sales Representative (Moving Consultant)
TWO MEN AND A TRUCK® —Columbia, MD
- $17 - $25 an hour
- Full-time
- Bilingual
- Computer literacy
- High school diploma or GED
- Paid training
- Opportunities for advancement
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Branch Member Service Associate (Banking Experience Required) - Annapolis, MD
NASA Federal Credit Union —Annapolis, MD
- $21.00 - $28.75 an hour
- Full-time
- Office
- High school diploma or GED
- 1 year
- Health savings account
- AD&D insurance
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Dayside Medical Communications Supervisor (Must have NREMT)
WLRC Inc —Windsor Mill, MD
- $34 an hour
- Overnight shift
- Background check
- Writing skills
- Pass drug screening
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Customer Service Representative / Customer Support Associate
Room & Board —Elkridge, MD
- $26.44 - $28.85 an hour
- Full-time
- US work authorization
- In-person
- Communication skills
- Profit sharing
- 401(k) matching
Call Center Service Representative 3 (SCA)
Peraton —Linthicum, MD
- $39,000 - $62,000 a year
- Remote
- High school
- Writing skills
- Mid-level
- Travel reimbursement
- Health savings account
5d
Virtual Service Representative (Call Center, on site) - Part Time
Community College of Baltimore County —Catonsville, MD
- $19.07 an hour
- Part-time
- Bilingual
- Microsoft Excel
- Mid-level
- 403(b)
Customer Service Advocate I (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
- $32,256 - $59,136 a year
- Full-time
- Remote
- High school diploma or GED
- US work authorization
- 1 year
- 401(k)
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11d
Call Center Operator
Laurel Dental Office —Ellicott City, MD
- $17 - $18 an hour
- Full-time
- Entry level
- Paid training
- Health insurance
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Contact Center Supervisor
Long Home Products —Savage, MD
- $48,000 - $55,000 a year
- Writing skills
- Mid-level
- Analysis skills
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4d
Intake & Engagement Specialist
Tax Law Firm —Annapolis, MD
- $20 - $24 an hour
- Weekends as needed
- Background check
- Google Workspace
- Customer service
- Health insurance
- Dental insurance
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Appointment Setter - Telesales
Long Home —Savage, MD
- $50,000 - $60,000 a year
- Full-time
- In-person
- Communication skills
- Entry level
- Paid training
- Disability insurance
Quick Apply
Customer Service Representative (In-Office)
Gutter Helmet by Lednor Home Solutions —Millersville, MD
- $17 - $22 an hour
- Overtime
- Background check
- English
- Mid-level
- Paid training
- Paid holidays
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Call Center Operator - Healthcare
Mercy Medical Center —Baltimore, MD
- $17.83 - $26.75 an hour
- Part-time
- Hospital
- Medical office experience
- High school diploma or GED
- 403(b) matching
- Paid holidays
Customer Service Advocate II (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
- $39,240 - $71,940 a year
- Full-time
- Remote
- Research
- Mid-level
- 3 years
- 401(k)
Quick Apply
11d
IKEA Call Center Training Resolutions Specialist I
Ikea us —Baltimore, MD
- $57,914.00 - $83,107.50 a year
- Full-time
- Hybrid work
- English
- Office
- 2 years
- Store discount
- Health insurance
Call Center Representative
MARYLAND PRIMARY CARE PHYSICIANS LLC —Columbia, MD
- Computer literacy
- Pass drug screening
- Mid-level
Call Center Sales Representative
Protocall Communications —Hanover, MD
- $31,000 - $100,000 a year
- Mid-level
- High school diploma or GED
- Business development
- Paid training
- Paid holidays
Quick Apply
Customer Service Call Center Agent
VECRA Inc —Lanham, MD
- $18.50 an hour
- 8 hour shift
- Remote
- Mid-level
- 3 years
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply

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HVAC Customer Care Specialist

Amazing Heating and Air Conditioning, Inc.
Baltimore, MD

Quick Apply

Job Details

Full-time
$19 - $22 an hour
3 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Work from home
401(k) matching

Qualifications

Microsoft Outlook
Phone communication
High school diploma or GED
Telephone systems
Multi-line phone systems
Office phone management
Air conditioning

Full Job Description

HVAC Customer Care Specialist Job Description

Position: HVAC Customer Care Specialist

Position Type: Hourly, Non-Exempt

Pay: $19-$22 hourly

Reports to: Call Center Manager

*Our office is currently located in the 21230 area of Baltimore and set to relocate in several months to the Middle River/ White Marsh area. Individuals should be able to reliably commute to either location. Must be able to work from 8:30am-5:30pm and occasional evenings and weekends.*

Benefits:

Performance Bonus Employer Paid Medical, Dental & Life 401(k) 3.5% Match

PTO Short- & Long-Term Disability Legal Shield & Aflac

Position Summary

The HVAC Customer Care Specialist is the first point of contact for our customers. The HVAC Customer Care Specialist main role is to understand customers’ needs and schedule service appointments accordingly.

Key Responsibilities

· Create a positive first impression by responding promptly and professionally to all customer inquiries across phone, email, and web platforms.

· Schedule service appointments, maintenance visits, and new system estimates.

· Provide transparent information regarding fees in alignment with company pricing.

· Proactively follow up on unpaid or lapsed Comfort Club memberships, educate customers on membership benefits, and assist with renewal or enrollment.

· Maintain detailed, accurate, and up-to-date customer records, job notes, and equipment history within ServiceTitan.

· Coordinate with dispatch and other departments internally to ensure efficient job flow and high levels of customer satisfaction.

· Address customer concerns, escalate issues when necessary, and ensure timely resolution and follow-up.

· Participate in an on-call rotation, working in coordination with the answering service to ensure urgent customer needs are addressed.

Required Qualifications

High school diploma or GED.
Minimum of 1 year of experience as an HVAC CSR.
ServiceTitan software experience.
Reliable high-speed internet connection and dedicated, quiet home office.
Proficient computer skills (Outlook, Excel, Word).
Excellent follow-through and organizational skills.
Able to work in a fast-paced environment and handle multi-line phone systems.
Strong verbal communication, empathy, and problem-solving abilities.
Willing to work on-call during peak seasons.

Customer Service Skills We Value:

Professional and courteous phone demeanor.
Confidence in guiding customers to book appointments.
Ability to assess urgency and schedule appropriately.
Detail-oriented with a focus on efficiency and accuracy.

Working Conditions

· Work is to be performed in an office environment. A dedicated, quiet office space with reliable high-speed internet is required to be considered for at home work arrangements.

· Candidate must be comfortable sitting for extended periods of time.

· The call center team operates in a virtual office environment to stay connected and communicate throughout the day, so candidates must be comfortable working in a collaborative online setting.

About the Company

Amazing Plumbing, Heating & Air Conditioning is a family-owned and operated company proudly serving communities throughout the greater Baltimore area. Built by a service technician, our company was founded on the belief that great service starts with taking care of both customers and the people doing the work. We are a team of technicians who understand the trade because we have lived it, and we take pride in supporting one another, sharing knowledge, and doing the job the right way.

We provide residential and light commercial HVAC services across Annapolis, Anne Arundel County, Baltimore County, Baltimore City, Howard County, Montgomery County, Prince George’s County, and Harford County.

Why Work With Us

At Amazing Heating and Air Inc., you are not just another employee. You are part of a team built by people who understand the demands of the trade and respect the work that goes into it. We offer competitive pay with opportunities to earn additional incentives, along with a comprehensive benefits package that includes employer-paid medical, dental, and insurance coverage. We invest in ongoing training and development so you can continue to grow your skills and advance your career. We believe in showing up for our customers, doing honest work, and creating an environment where employees feel respected, supported, and part of something meaningful. This is a place where you can build a long-term career while being part of a company that genuinely cares.

Equal Opportunity Employer

Amazing Heating and Air Inc. is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.

Pay: $19.00 - $22.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Work from home

Experience:

HVAC: 1 year (Required)
ServiceTitan: 1 year (Required)

Shift availability:

Night Shift (Preferred)
Day Shift (Required)

Work Location: In person

Quick Apply

Refine Your Search

call center jobs in hanover, md

HVAC Customer Care Specialist

Sales Representative – Uncapped Commission

Insides Sales Representative (Moving Consultant)

Branch Member Service Associate (Banking Experience Required) - Annapolis, MD

Dayside Medical Communications Supervisor (Must have NREMT)

Customer Service Representative / Customer Support Associate

Call Center Service Representative 3 (SCA)

Virtual Service Representative (Call Center, on site) - Part Time

Customer Service Advocate I (Remote)

Call Center Operator

Contact Center Supervisor

Intake & Engagement Specialist

Appointment Setter - Telesales

Customer Service Representative (In-Office)

Call Center Operator - Healthcare

Customer Service Advocate II (Remote)

IKEA Call Center Training Resolutions Specialist I

Call Center Representative

Call Center Sales Representative

Customer Service Call Center Agent

I want to receive the latest job alert for call center in hanover, md

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