Top 2302 Customer success lead Jobs in Hanover Mn

Strategic Analyst – Collections Lead
SPS Commerce —Minneapolis, MN
- $90,200 - $139,800 a year
- Online Application
- Hybrid work
- 7 years
- Writing skills
- Research
- Health insurance
Quick Apply
5d
Sales Event Specialist
Office Golf —Bloomington, MN
- $50,000 - $150,000 a year
- Full-time
- Sales
- Customer service
- Mid-level
- Health insurance
- Paid time off
Quick Apply
Learning and Development Manager
LifeSource —Minneapolis, MN
- $101,500 - $125,000 a year
- Full-time
- Hybrid work
- 7 years
- Microsoft Outlook
- Customer service
- Health savings account
- Health insurance
5d
District Manager I
DoorDash Essentials, LLC —Minneapolis, MN
- $81,600 - $120,000 a year
- Full-time
- 3 years
- Military encouraged
- Recruiting
- Commuter assistance
- Paid parental leave
6d
Customer & Sales Support Representative
Nystrom, Inc. —Minneapolis, MN
- $24.00 - $28.50 an hour
- Full-time
- CRM software
- ERP systems
- In-person
- Health insurance
- Dental insurance
Quick Apply
4d
Customer Success Lead
Notable —Minneapolis, MN
- $136,000 - $170,000 a year
- Full-time
- Remote
- 7 years
- Office
- Bachelor's degree
District Manager
Goodwin Recruiting —Minneapolis, MN
- $110,000 - $115,000 a year
- Full-time
- Mid-level
- Continuous improvement
- Travel
- Travel reimbursement
Quick Apply
6d
Operations Manager
WM —Winsted, MN
- $74,580 - $80,000 a year
- 18 years or older
- Management
- Customer service
- Employee stock purchase plan
- Paid holidays
3d
Assembly Operator Lead - 1st, 2nd, 3rd, AND Weekend Shifts Available!
nVent —Anoka, MN
- $24.24 - $44.42 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Outlook
- Mid-level
- Employee stock purchase plan
- Disability insurance
6d
Client Success Representative (Remote)
Demand.com —Minneapolis, MN
- Remote
- Mid-level
- Communication skills
- Time management
Quick Apply
Senior Customer Service Manager
Liberty Diversified International, Inc. —New Hope, MN
- $116,000 - $145,000 a year
- Full-time
- 7 years
- Oracle
- Office
- Profit sharing
- Health savings account
Quick Apply
11d
Customer Operations Lead
Marmon Foodservice Technologies, Inc. —Brooklyn Park, MN
- $65,200 - $97,800 a year
- Email
- 5 years
- Mid-level
- Travel
- Paid holidays
- Health insurance
Quick Apply
Talent Acquisition Specialist
nVent —Saint Louis Park, MN
- $62,900 - $140,300 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Organizational skills
- Employee stock purchase plan
- Disability insurance
Practice Transformation Specialist, CPI Explorer (Remote)
Aledade —Minneapolis, MN
- $60,000 - $90,000 a year
- Full-time
- Computer literacy
- Mid-level
- Administrative experience
- Work from home
Quick Apply
MnSCU Academic Professional 1 (Retention and Completion Coach)
Minnesota State —Anoka, MN
- $24.40 - $35.30 an hour
- Online Application
- Hybrid work
- Experience working with individuals with disabilities
- University
- US work authorization
- Paid parental leave
- Paid holidays
6d
District Manager I
DoorDash USA —Minneapolis, MN
- $81,600 - $120,000 a year
- Holidays
- Mid-level
- 3 years
- Military encouraged
- Paid parental leave
- Parental leave
Quick Apply
6d
Product Capability Manager
UnitedHealth Group —Eden Prairie, MN
- $91,700 - $163,700 a year
- Full-time
- Hybrid work
- Pass drug screening
- Mid-level
- Office
12d
Customer Success Manager
Nortek Air Solutions, LLC —Minneapolis, MN
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Business
- Disability insurance
- Health insurance
Quick Apply
Program Manager - Eden Prairie, MN
Optum —Eden Prairie, MN
- $91,700 - $163,700 a year
- Full-time
- 5 years
- Pass drug screening
- Mid-level
- Adoption assistance
Sr Program Manager
Chewy —Minneapolis, MN
- $129,500 - $207,000 a year
- Full-time
- 6 years
- Research
- SQL
- Paid holidays
- Health insurance

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Strategic Analyst – Collections Lead

SPS Commerce
Minneapolis, MN

Quick Apply

Job Details

Full-time
$90,200 - $139,800 a year
5 days ago

Benefits

Health insurance

Qualifications

Managing customer accounts
Data visualization software proficiency
Sales analytics & reporting tools
Tooling
Team leadership
Writing skills
Content writing
Performance Reporting
Metrics Reporting
Incident Escalation
Quality performance measurement
Business intelligence tools
B2B business model
Sales management systems proficiency
CRM system proficiency
Process improvement planning
Business operations
AI-driven automation
Escalation handling
Task assignment
Financial data analysis tools
Financial acumen
Delegation
Collections account management
Excel data analysis

Full Job Description

Description:

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!

Position Summary:

The Strategic Analyst – Collections Lead handles the most complex customer collections and plays a key role in defining SPS collection tactics and strategies for customer segments and at scale. This role directly shapes how SPS protects revenue and retains customers — driving bad debt expense improvement, building scalable collections strategies, and developing team capability. You will balance hands-on resolution of the most complex accounts with leading the analysis, design and training of collections strategies across the collections function.

Essential Responsibilities / Duties

Analyze complex accounts and customer behavior to drive collections and revenue retention
Manage a portfolio of high-risk and complex accounts end-to-end — conducting direct outreach, negotiating payment plans and settlements, and driving accounts to resolution
Conduct direct negotiations with customers and internal stakeholders, to resolve high-dollar and sensitive collections situations
Build partnerships with Sales, Finance, Ops, Tech, and Customer Success to resolve issues and align collections strategy, reporting, and operations with ARR retention and sales targets
Own high-visibility escalations: research and prepare executive briefings, resolution recommendations, and risk assessments for SPS leadership
Develop SPS’s third-party collections strategy and operations (e.g., agency evaluation, placement policies, compliance SOPs, performance reviews, workflow, and reporting)
Gather input and analyze collections data to identify collections issues and root causes; design strategies and tactics that improve collections performance across segments and aging buckets
Review collections reports for quality assurance; recommend training, metrics, process, and technology improvements to increase collections outcomes and operational effectiveness
Oversee consistent process execution and training on collections business processes (e.g., write-offs, bankruptcy handling, payment plans, settlement negotiation, third-party collections, escalation handling, financial acumen)
Build onboarding programs for new hires; mentor team members and serve as a senior resource, building SPS B2B collections best practices
Develop and launch multi-channel outreach programs with optimized tone, sequencing, escalation triggers, and templates; measure and improve outcomes
Lead process improvement initiatives to reduce cycle time, increase recovery rates, and scale collections workflows

Minimum Requirements

Bachelor’s degree, or equivalent combination of education and experience
7+ years in collections, accounts receivable, finance, or revenue operations; 3+ years in a senior or lead capacity
Proven track record improving collections performance through measurement, analysis, strategy design, process improvement, and QA in a B2B or SaaS environment
Proven experience managing third-party agencies or vendor management
Demonstrated ability to manage executive-level escalations and negotiate complex resolutions with C-level / SVP-level contacts
Strong financial acumen, data analysis and reporting skills; ability to synthesize large datasets, draw conclusions, identify actions, and communicate findings to an executive audience
Skilled communicator with experience writing content and optimizing customer experience; strong executive presentation and negotiation skills
Proficiency with CRM, ERP, AI, collections platforms, and advanced reporting tools (e.g., Excel, Salesforce, Tableau, SQL).
Strong attention to detail and the ability to manage competing priorities in a high-change tech environment
Experience structuring and delegating work in a team environment

Preferred Experience

Deep understanding of B2B SaaS revenue models and collections practices, including ARR retention strategies and customer lifecycle management.
Experience with AI workflow design, automation tooling, or technology adoption in an operational team
Advanced ERP and/or reporting expertise, including PowerBI and Salesforce report design.
Process improvement experience (Lean, Six Sigma)
Experience in curriculum development, mentoring, or team upskilling

Location:

This role follows a hybrid work model, with regular in-office presence required at our Minneapolis office.

What We Offer:

At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more.

The annual salary range for this role is: $90,200.00 - $139,800.00. The actual salary offered will be determined based on the factors listed above and may fall anywhere within the range.

SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices.

Commitment to our Employees:

At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.

We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

To Apply: https://spscommerce.wd108.myworkdayjobs.com/SPS/job/US-MN-Minneapolis-Office/Strategic-Analyst---Collections-Lead_R-001089

Pay: $90,200.00 - $139,800.00 per year

Work Location: On the road

Quick Apply

Refine Your Search

customer success lead jobs in hanover mn

Strategic Analyst – Collections Lead

Sales Event Specialist

Learning and Development Manager

District Manager I

Customer & Sales Support Representative

Customer Success Lead

District Manager

Operations Manager

Assembly Operator Lead - 1st, 2nd, 3rd, AND Weekend Shifts Available!

Client Success Representative (Remote)

Senior Customer Service Manager

Customer Operations Lead

Talent Acquisition Specialist

Practice Transformation Specialist, CPI Explorer (Remote)

MnSCU Academic Professional 1 (Retention and Completion Coach)

District Manager I

Product Capability Manager

Customer Success Manager

Program Manager - Eden Prairie, MN

Sr Program Manager

I want to receive the latest job alert for customer success lead in hanover mn

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