Top 9 Help desk analyst Jobs in Harmony, Pa

Support Analyst
All Lines Technology Inc —Cranberry Township, PA
- Computer literacy
- Organizational skills
- Leadership
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7d
IT Support Analyst
All Lines Technology —Cranberry Township, PA
- Full-time
- High school diploma or GED
- Entry level
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Technical Support Analyst
Spang & Company —Pittsburgh, PA
- On call
- Computer science
- Computer Science
- Office
- 401(k) matching
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IT Service Desk Analyst
North American Dental Group —Pittsburgh, PA
- Full-time
- Mid-level
- Office
- Organizational skills
Programmer Analyst II
Ellwood Group, Inc. —New Castle, PA
- On call
- Computer science
- Computer Science
- 5 years
- Health insurance
Quick Apply

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The Service Desk Analyst troubleshoots when problems are encountered via root causes analysis, implements temporary workarounds as appropriate, and designs…
IT Support Analyst
Ascent Data, LLC —Pittsburgh, PA
Valid driver's license and reliable transportation. Ability to explain technical concepts to non-technical users. Location: RIDC Park, O'Hara Township, PA.
$22 - $25 an hour
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Help Desk Analyst 2 - Franklin County, OH/onsite
Software Technology Inc —Franklin County, OH
Provides informal mentorship opportunities to peers and/or lower-level staff through conversation, observation, or technical documentation.
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Help Desk Support Specialist
Franklin International —Columbus, OH
Maintains computer, fax, and phone system functionality by responding to user calls, emails or chat requests for support in compliance with company policy.
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Support Analyst

All Lines Technology Inc -
Cranberry Township, PA

Quick Apply

Job Details

7 days ago

Qualifications

Live chat
Record keeping
Computer operation
Email customer support
Technical support via phone
Phone communication
Computer literacy
Incident Escalation
Help files
Task prioritization
Organizational skills
Customer service knowledge base
Customer support
End user technical writing
Online help documentation
Technical support via email
Escalation handling
Leadership
Communication skills
Entry level
Ticketing system technical support

Full Job Description

We are seeking a highly organized and customer-focused Support Analyst. This role is critical in ensuring a smooth transition for end users by providing frontline support, managing escalations, and maintaining clear communication throughout the process. While IT expertise is not required, a basic understanding of software systems is a plus.
Key Responsibilities:

Serve as the first point of contact for users.
Provide exceptional customer service and support via phone, email, and chat.
Escalate technical issues and user concerns to the appropriate teams promptly.
Track and document user interactions and issues in a clear and organized manner.
Collaborate with internal teams to ensure timely resolution of escalated issues.
Assist in creating and maintaining support documentation and FAQs.
Monitor rollout progress and report trends or recurring issues to leadership.

Qualifications:

Proven experience in a customer service or support role.
Excellent organizational skills and attention to detail.
Strong communication skills, both written and verbal.
Ability to manage multiple tasks and prioritize effectively.
Comfortable working in a fast-paced, dynamic environment.
Basic familiarity with software systems or willingness to learn quickly.
Experience with ticketing systems or help desk tools is a plus.
Understanding of escalation protocols and issue tracking.
Ability to remain calm and professional under pressure.

Quick Apply

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help desk analyst jobs in harmony, pa

Support Analyst

IT Support Analyst

Technical Support Analyst

IT Service Desk Analyst

Programmer Analyst II

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