About the Company (eContent Pro ):
Headquartered in Hershey, Pennsylvania, USA, eContent Pro is a trusted global provider of high-quality professional copy editing and editorial services tailored for academic and professional authors. Since 2015, we have proudly supported thousands of writers, researchers, and editors in enhancing the clarity, accuracy, and impact of their written work. From manuscripts and journal articles to book chapters and beyond, our team of expert editors ensure each document is meticulously refined to meet the highest standards of publication. With a strong commitment to speed, precision, and personalized care, eContent Pro delivers flawless publication-ready content to authors across a variety of disciplines.
At eContent Pro, we embrace a vibrant culture that is committed to Excellent Service, Affordability and the Highest Quality through an agile, collaborative, and team-oriented environment. Our dedication to understanding and adapting to market needs drives us to deliver groundbreaking research publications to the global academic community. Employees are empowered to own projects, think creatively, and stay responsive to evolving industry demands. We foster personal and professional growth, valuing the insights and feedback of every team member, which fosters strong internal bonds that reflect in the meaningful relationships we build with our clients worldwide. Join us in shaping the future of publishing through end-to-end editorial & publishing services.
Editorial Assistant at eContent Pro:
eContent Pro is immediately seeking an Editorial Assistant to join our fast-paced, cohesive team. In this role, you can utilize your skills to support the growth and success of eContent Pro’s editorial services. You will assist in engaging key customers—primarily researchers, academics, and professionals—by identifying appropriate targets and executing various communications and promotional strategies, including emails, blog content, social media, webinars, and press releases, to enhance the visibility and global reach of our services. Additionally, you will support new business initiatives, ensuring that all action plans are successfully executed under the direction of eContent Pro leadership. The role will also involve administrative and client relationship management tasks, such as processing editorial jobs through a digital workflow system and maintaining communication with clients as needed.
This position plays a crucial role in client management and business development, both of which directly contribute to the company’s overall success. We are looking for a candidate with a collaborative spirit, a “get-it-done” attitude, and a passion for supporting clients and driving business growth. This is an exciting opportunity to impact content development, refine your skills, and build lasting relationships with academics and professionals across various fields and disciplines.
RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
- Support the business activities of eContent Pro through effective and responsible management of job assignments through the online job processing dashboard.
- Support customer engagement through positive interaction with eContent Pro existing and potential customers through on-line and telephone communications.
- Support data mining and outreach efforts to continually develop existing and new databases to support eContent Pro initiatives.
- Collaborate with the technical team to ensure the eContent Pro website and job processing systems are performing in the highest manner and communicating the message of eContent Pro at all times.
- Execute the tactical deployment of the strategic and tactical plans (action lists) that are designed to support the expansion of eContent Pro customer base and financial growth objectives.
- Participate in the development of various promotional activities in support of creating brand awareness and increasing market shares for eContent Pro.
- Recommend the necessary actions to correct shortcomings and strengthen positive actions needed to improve the overall eContent Pro brand and reputation.
- Manage the editorial and promotions calendar for eContent Pro, ensuring that communications and marketing tactics are strategically executed in support of serving the overall vision and mission of creating eContent Pro brand awareness.
- Develop blog posts and social media posts that effectively communicate the message and brand of eContent Pro.
- Attend scheduled weekly meetings.
- Conduct regular competitor research, maintaining an awareness of different competitors, their service offerings and the overall execution of services being performed by them. Perform comparisons of these services to eContent Pro offerings and develop recommendations that support an active review/improvement of eContent Pro service offerings in order to stay competitive.
- Regularly review customer service management approaches – follow-up/communication tactics and customer feedback.
GENERAL QUALIFICATIONS:
- Strong organizational skills to manage multiple tasks and projects, meet deadlines, and balance priorities effectively.
- Excellent interpersonal, verbal, and written communication skills, with the ability to present information clearly in various settings.
- Proficient in English grammar; experience with editorial processes is advantageous.
- Exceptional attention to detail, analytical thinking, and problem-solving abilities.
- Thrives under pressure with the ability to adapt to shifting deadlines and priorities.
- Self-motivated and capable of working independently.
- Familiarity with publishing workflows and experience in digital workflow systems is preferred, but not required.
- Collaborative team player with the ability to maintain strong client relationships.
- Flexible and adaptable to evolving duties and processes.
REQUIREMENTS:
- At least two years of relevant experience. Preference will be given to those with a background in publishing and/or marketing and communications.
- High proficiency using computer software including Microsoft Office, Adobe Acrobat Pro, and virtual meeting tools. Additional consideration will be given to candidates with project management software experience.
MINIMUM EDUCATION:
Bachelor’s degree or higher level in business, communications, journalism or a related field.
Benefits:
· Health, Vision, and Dental Insurance: Comprehensive coverage to ensure your health and wellness needs are met.
· Simple IRA Contribution Match: 3% match after two years of service, helping employees save for retirement.
· Holidays: 6 paid holidays per year.
· Paid Time Off (PTO): Accrual system for paid time off, allowing employees to take time off when needed.
· Custom Scheduling: Employee may work with their supervisor to choose their preferred starting and finishing time for their daily 8 hour working schedule.
Compensation: Wage ranges are competitive and based on professional experience.
Schedule:
- 8-hour shift
- Day shift
- Monday to Friday
Reports to: Business Manager
Status: Full-Time
Start Date: Immediate
Work Location: In-office (Hershey, PA)
eContent Pro is an Equal Employment Opportunity (EEO) employer.
Job Type: Full-time
Pay: From $36,500.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
