Top 1 Guest service agent Jobs in Harrison, Ar

Reservations Agent
Rent Branson —Ridgedale, MO
- $15 - $17 an hour
- Weekends as needed
- Office
- Windows
- High school diploma or GED
Quick Apply

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Reservations Agent

Rent Branson -
Ridgedale, MO

Quick Apply

Job Details

Full-time
$15 - $17 an hour

Qualifications

Customer communication
Employee relationship building
High school diploma or GED
Stakeholder relationship building

Full Job Description

Job Overview

The reservations team is the first point of contact for in-house guests, potential guests, and our property management team. The Reservations Agent communicates with our guests and operations team to fulfill maintenance requests, troubleshoot basic issues, assist with reservations, and follow up on completed or pending tasks. This position ensures that our guests receive help in real time and that our operations team has the information they need to quickly resolve guest issues throughout the guest lifecycle, from booking through departure.

Duties & Responsibilities

Answering calls, emails, and texts directed to the guest services team from in-house guests, potential guests, team members, and others.
Promptly communicating updates and issues to in-house guests and other team members.
Reporting, assigning, and scheduling maintenance and general tasks to our property management team.
Responding to guest complaints and concerns with enthusiasm, empathy, and warmth.
Troubleshooting common guest concerns and property issues.
Utilizing available system resources to provide answers to common questions.
Maintaining a working knowledge of all software and systems used in the guest services and reservations environment.
Communicating and making updates to ensure that all information communicated to guests regarding the properties is accurate, timely, and up to date.
Maintaining detailed records of communication received, communication sent, and action taken within system notes.
Maintaining a friendly working relationship with all coworkers, third party vendors, and other departments.
Creating and updating reservations in the company’s booking systems.
Responding to reservation inquiries from potential guests.
Performing updates to system resources.
Handling guest requests for compensation when problems occur during the guest’s stay.

Desired Skills

Strong verbal and written communication skills
Strong Windows desktop navigation skills
Strong attention to detail
Ability to stay calm and be kind in potentially high stress situations
Familiarity with the properties, companies, and guest destinations in the Branson area
Ability to stay organized and effectively manage time
Competency in Microsoft Office Suite
Typing speed of 50–60 WPM

Qualifications

High School Diploma or GED
At least 1 year of customer service experience
Availability to work 5 days per week, including nights, weekends, and holidays
Reliable transportation to and from work
Ability to work in one of our Branson-area offices

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer
Prolonged periods of standing and moving from location to location
Must be able to lift up to 15 pounds at times

Culture Index Survey: As part of our application process, we require all candidates to complete the Culture Index survey. This brief survey helps us understand your unique strengths and how you may fit into our team culture. Please take a moment to complete it at the time you submit your application.

Culture Index Survey

About Us

Rent Branson aims to attract, hire, and cultivate the area’s best talent! We are one of the fastest-growing vacation rental management companies in the Branson area. We specialize in creating exceptional guest experiences by helping guests plan their vacations and supporting them throughout their stay. In a business where returning guests reign supreme, we take pride in our customer service, our team-focused environment, and our commitment to delivering memorable Branson vacations.

Rent Branson offers a diverse portfolio of vacation rental properties throughout the Branson area and is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion

Quick Apply

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