Top 583 Shift leader Jobs in Harrison, Oh

Customer Service call center- Team Lead
Crea services LLC —Cincinnati, OH
- $20 - $23 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
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Kitchen Lead - Harrison, OH
Fretboard Brewing Company —Harrison, OH
- $17 - $20 an hour
- Part-time
- ServSafe
- Mid-level
- Organizational skills
- Employee discount
- Flexible schedule
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12d
2nd Shift Supervisor
Industrial Sorting Services —Sharonville, OH
- $23 - $27 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Disability insurance
- Health insurance
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KFC Shift Manager
KFC —West Chester, OH
- Weekends as needed
- 18 years or older
- Ability to walk for extended periods
- Mid-level
- Paid training
- Health insurance
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KFC Shift Manager
KFC —Taylor Mill, KY
- Weekends as needed
- 18 years or older
- Ability to walk for extended periods
- Mid-level
- Paid training
- Health insurance
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Automotive Quality Lead (1st Shift)
Carvana —Fairfield, OH
- Overtime
- Background check
- 18 years or older
- Clean driving record
- Wellness program
- Health insurance
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Production Unit Leader
thyssenkrupp Bilstein of America Inc —Hamilton, OH
- Microsoft Excel
- Microsoft Outlook
- Engineering
- Paid holidays
- Disability insurance
Shift Supervisor / Manager- Crimson Cup Coffee Houses (West Chester, OH)
Crimson Cup —Beckett Ridge, OH
- Part-time
- Inventory management
- Mid-level
- Quick service & fast food restaurant
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Shift Manager - Wendy's
Wendy's dba Sinkula Investments Ltd. Co. —Florence, KY
- $17 - $19 an hour
- Weekends as needed
- Customer service
- Basic math
- Ability to lift 50 pounds
- Paid holidays
- Dental insurance
10d
1st Shift Dock Group Leader - 1115
Batesville —Batesville, IN
- $75,000 - $85,000 a year
- Overtime
- Mid-level
- Ability to lift 50 pounds
- Recruiting
- Disability insurance
- Health insurance
Security Shift Supervisor
Securitas Security Services —Florence, KY
- $20.00 - $24.50 an hour
- Overtime
- Computer literacy
- Writing skills
- Mid-level
- Paid holidays
- Disability insurance
Bilingual Team Lead - (CIN)
Accurate Personnel —Fairfield, OH
- $18 - $20 an hour
- Urgently hiring
- Spanish
- Customer service
- English
- Health insurance
- Dental insurance
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KFC Shift Manager
KFC —Florence, KY
- Weekends as needed
- 18 years or older
- Ability to walk for extended periods
- Mid-level
- Paid training
- Health insurance
Quick Apply
Automotive Quality Lead (1st Shift)
Carvana —Trenton, OH
- Overtime
- Background check
- 18 years or older
- Clean driving record
- Wellness program
- Health insurance
Quick Apply
KFC Shift Manager
KFC —Cincinnati, OH
- $14 - $18 an hour
- Weekends as needed
- 18 years or older
- Customer service
- Ability to walk for extended periods
- Paid training
- Health insurance
Quick Apply
Shift Supervisor
CVS Health —Harrison, OH
- $16 an hour
- Overtime
- Merchandising
- No high school diploma
- Mid-level
- Dental insurance
- Vision insurance
Food & Beverage Team Leader - Florence, KY
Target —Florence, KY
- $21.50 - $36.55 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Paid holidays
- Disability insurance
3d
Closing Team Leader - Newport, KY
Target —Newport, KY
- $21.50 - $36.55 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Paid holidays
- Disability insurance
3d
Kanban Team Lead (1st Shift)
Schneider Electric —Fairfield, OH
- Online Application
- English
- Mid-level
- Supervising experience
- Dental insurance
- Military leave
Security Shift Supervisor - Full Time
Allied Universal —West Chester, OH
- $22 an hour
- Full-time
- 18 years or older
- Clean driving record
- Customer service
- Dental insurance
- 401(k)
Quick Apply

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Customer Service call center- Team Lead

Crea services LLC -
Cincinnati, OH

Quick Apply

Job Details

Contract
$20 - $23 an hour

Qualifications

Customer communication
Staff supervision
Teamwork
Team development
Credit card customer support
Organizational skills
Managing projects
Project leadership

Full Job Description

Job Title: Team Lead – Call Center

Location:5001 Kingsley Dr. Cincinnati OH 45227

Should be able to work any shift between 8 am and 8 pm EST

GENERAL FUNCTION

First level of management in the Call Center Department. Works under close supervision of the Call Center Manager. Promotes outstanding customer service, facilitates workflow, monitors productivity, and ensures staff compliance with Bancorp policies and procedures.

ESSENTIAL DUTIES & RESPONSIBILITIES

Coordinate and supervise day-to-day workflow in the Call Center.
Monitor Call Center activity to ensure customer service and production standards are met and maintained. Work with other members of the management team to address problems when they arise.
Prioritize work and delegate tasks to ensure proper coverage of functions, including assisting as part of a team in the overall management of call flow.
Oversee and assist in resolving escalated operational and customer service issues. Forward staff suggestions for improvement to other members of the Call Center management team.
Oversee post-classroom training of new hires, ensuring a full understanding of departmental procedures, Bank procedures, and Bank products and services. Promote teamwork and cross-training among employees.
Responsible for the development and motivation of staff and ensuring they have the necessary resources to perform their jobs effectively.
Continually identify and implement process improvements and work efficiencies to enhance Call Center performance.
Encourage and develop employees' sales skills. Promote cross-selling and upselling of products and services.
Conduct telephone quality monitoring reviews and meet with Quality Analysts to discuss findings. Provide feedback and coaching based on quality monitoring results and Voice of Customer feedback.
Identify individual and group training needs and collaborate with the management team to develop effective improvement plans.
Monitor employee attendance and ensure accuracy of hours worked prior to payroll submission.
Demonstrate expert knowledge of banking products and services.
Assume periodic responsibility for managing the entire shift, including nights and weekends.
Oversee specific departmental projects as assigned.
Participate in internal or external departmental rotations for development purposes.
Continuously learn and enhance knowledge of Bank products and services.
Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Responsible for:

Providing timely, candid, and constructive performance feedback.
Developing employees to their fullest potential and providing challenging opportunities that support career growth.
Building and maintaining an appropriate talent pool to ensure adequate bench strength and succession planning.
Recognizing and rewarding employees for accomplishments and contributions.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

Bachelor's degree or equivalent experience required.
0-2 years of supervisory experience, preferably in a customer service environment.
Banking operations experience in the specified area or a comparable area preferred.

* Excellent verbal and written communication skills.

* Experience with Microsoft office products, such as Access, Word, Excel, PowerPoint and Outlook.

* Leadership skills, initiative, a detail orientation, strong analytical skills, and decisive decision making skills.

* Ability to work in a team environment, presenting a professional image and commanding the re spect of staff, peers, and senior management.

* Ability to multi-task and be flexible. * Excellent organization and project management skills.

Pay: $20.00 - $23.00 per hour

Work Location: In person

Quick Apply

Refine Your Search

shift leader jobs in harrison, oh

Customer Service call center- Team Lead

Kitchen Lead - Harrison, OH

2nd Shift Supervisor

KFC Shift Manager

KFC Shift Manager

Automotive Quality Lead (1st Shift)

Production Unit Leader

Shift Supervisor / Manager- Crimson Cup Coffee Houses (West Chester, OH)

Shift Manager - Wendy's

1st Shift Dock Group Leader - 1115

Security Shift Supervisor

Bilingual Team Lead - (CIN)

KFC Shift Manager

Automotive Quality Lead (1st Shift)

KFC Shift Manager

Shift Supervisor

Food & Beverage Team Leader - Florence, KY

Closing Team Leader - Newport, KY

Kanban Team Lead (1st Shift)

Security Shift Supervisor - Full Time

I want to receive the latest job alert for shift leader in harrison, oh

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