Shenandoah Telecommunications Company (“Shentel”) specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. We focus on rural communities, which are often overlooked by larger companies. The Shentel family of brands includes: Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo Fiber: Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent providers. Shentel Business and Glo Fiber Business: Offers small, medium and large-scale telecommunication services for businesses and enterprises in our areas. We live and work in the same places as the customers we serve, and we are proud to support our local communities. For more information, please visit www.shentel.com.
Job Summary:
Senior Sales Engineer is responsible for providing technical sales support to the Sales team and mid to large Enterprise and Wholesale customers. The Senior Sales Engineer must be able to articulate technology and product positioning to both business and technical users, as well as identify technical issues to assure customer satisfaction through all relationships throughout the sales cycle. This employee will be responsible for collaborating with Project Management to deliver network solutions in a timely manner and within budget, actively participating in the top-level configuration of network systems, assisting Marketing and Sales departments with defining product specifications and preparation of technical and price proposals. Responsibilities include establishing and maintaining strong business relationships, identifying opportunities and developing technical complex strategic solutions to prospects and customers, creating and presenting technical applications, conducting executive briefings and training Sales on emerging technologies, solutions and industry trends.
Qualification Requirements:
- Education: Four year degree in a relevant engineering or technology field preferred. Other candidates with a strong technical background and substantial industry experience will be considered.
- Experience Level: 7+ years of relevant engineering experience in network architecture, including design, developing and implementing enterprise level networks.
- Self-motivated, able to exercise independent judgment.
- Demonstrated excellent interpersonal, written and oral communications skills.
- Effective customer communications and customer service skills.
- Excellent problem solving and leadership skills.
Knowledge:
- Working knowledge of the following areas: Multi-Protocol Label Switching (MPLS), Optical Networking, LAN/MAN/WAN technologies.
- Voice Network technologies and protocols (VoIP, SIP, MGCP)
- Access technologies (FTTH, DSL, DOCSIS, MetroEthernet)
- Transport technologies (Ethernet, DWDM, SONET, ROADM)
Shentel provides a drug-free workplace and is an EEO employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.
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