Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Please attach resume for consideration.
The Doc Support Specialist 2 performs basic assignments. Works under direct supervision. May service a range of products/services. Applies knowledge of broad work area procedures and activities. Applies attention to detail and task accuracy. Exchanges basic to moderately complex information with others to ensure understanding and provide basic support. Requires basic written, verbal and listening skills. Basic knowledge of the organization. Selects best course of action from multiple, defined options. Selects appropriate procedures to resolve problems which may involve uncommon variations. Anticipates problems and recognizes when to deviate from standard practices.
Responsibilities:
- Verify receipt of all documents received and check for accuracy and completeness.
- Records duties include archiving/storage, retrieval, and reconciling documents as received.
- Imaging duties include setup, document preparation and scanning documents into database and returning electronic files to appropriate business lines.
- Resolves moderately complex issues and escalate as required.
- May support one or two business lines in a single system or multiple portfolios (records retention).
- Prepares documents for review, follows up with clients and modifies contracts within established procedures while meeting quality standards.
- Monitor daily work lists and queues to process work within set time constraints.
- Produces simple loan/trade documents upon request.
- Interacts with legal institutions and dealers/customers to complete work requirements
- Sort and prep incoming documents to be imaged.
- Process information - compiles, code, categorize, calculate, and verify information or data.
- Administrative Support -photocopying, sorting and distributing mail.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- Must be able to lift 50 to 70 pounds consistently.
- Ability to use a variety of office equipment (phone, fax, copier, computer, scanners).
- Intermediate computer, math and data skills.
- Ability to follow established procedures to complete moderately complex assignments.
- Consistently demonstrates clear and concise verbal and written communication skills - involves interactions with internal and external customers.
- Maintains organizational skills - proven ability to multi - task prioritize work, pay attention to detail
Education:
- High School diploma or equivalent
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
This position is an overnight position and requires working 100% on-site.
This position pays a 20% shift differential for hours worked between 7:00pm and 7:00am .
Work Schedule:
- Primary Shift: Monday to Friday, 12:30am to 9:00am.
- Saturday Rotation: Every other Saturday, you will work the same shift hours (12:30am to 9:00am).
- Compensatory Day Off: When you work a Saturday, you will receive a Wednesday off during that week.
Location: Sioux Falls, SD
Please attach resume for consideration.
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Operations - Core
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Document Support
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Full time
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5800 SOUTH CORPORATE PLACE
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$37,440.00 - $44,320.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Please see the requirements listed above.
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For complementary skills, please see above and/or contact the recruiter.
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Aug 05, 2026
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We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Illinois residents – AI Notice and Right
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
